7/16 here and noting but generic responses

its now august 7th and still no word, emailed everyone on lock i could think of and got this in reply:

Hi,

Our apologies for the delay. Please expect your Control number to appear in your Cashier's History in the next few days. Thank you for your patience.
All my best,

Quinn

---
CSR, Lock Support

as vauge as you could ever get

Not sure, a couple days, I think.
Not sure what the variables are in the equation. It was after I sent an email to support, and they sent one back telling me they had forwarded it to the cashier - received the money in my account not long after that.

Submitted cash out 8/6. Will update once received

I actually got my reimbursement back yesterday 8/7 four days after I got my cash and e-mailed them about getting my fee back not bad.

I requested a WU withdrawal in mid-July. It is still listed as under review. I've sent one nice e-mail inquiry and received nothing in return. I just don't understand how the site owners & managers can accept this performance. I certainly won't continue to play on this site once I have any other option. If one of the monitors here wants more information, please let me know and I'll send it via PM.

Got my cash today!

I never received an MTCN# after it said the withdrawal was approved in my history. So August 6th I emailed support to see what was up. I got a response last night from support (Quinn) saying that a MTCN # was emailed to me back on July 28th. Quinn told me the #, and the other info I needed to get the money from my local western union. BTW - I went through everything in my mailbox and spam, and never got an email.

Regardless I just went and got my monies and it all went smooth. Next step, getting my fees re-imbursed.

Timeline:

Requested: 7/13
Approved: 7/28
Emailed MTCN#: 7/28 (never recieved email tho)
Emailed Support: 8/6
Response from Support: 8/7
Money in Hand: 8/8

Requested 7/26

still waiting. Will update when news changes

seems to be no reason or rhyme to who and when people get cleared

Got an email from JDB saying my withdrawal was declined today. Just checked my Lock history, and it now has the sender info, but no MTCN. It says it will appear after the transaction has finished processing. Surprisingly, my refund already got credited to my account. Hopefully the MTCN shows up in the next couple days.

Requested: 19July
Everything but the MTCN: 08August
MTCN: will update soon.

I do

Last night my friend and I were taking shots out of partypoker shot glasses

Request 7/19
Approved 8/8
MTCN: ?

I'm sure it had nothing to do with it but i got the email an hour after emailing shane for some help....

Seems all w/d requests from this time are showing up approved!!!

FYP

FWIW, I've had both Shane and Rizen CC'd on both emails I sent to support, and also PM'd Shane and got the same poor response times. But I'm thankful for getting the cashout at all and truly do hope Lock can turn this mess around, because I used to love the site. But until they get new Apple software and support under control, I'm playing on Carbon. GL

MTCN received 8/05

My bad, I thought that I would see the MTCN and sender info in the Lock cashier. I just checked my email and saw that I got all that info on 8/05 as well. If you're waiting for your MTCN, be sure to check your email for something from JDB. It got marked as spam by Outlook fwiw.

Woe that"s weird the last WU I got the MTCN number showed up in the cashier. Can anyone else confirm this?

Requested 7/24
Still nothing as of this morning
E-mailed support two days ago asking what's up and got told nothing but to sit tight

I also got all my sender info sent to my e-mail not the cashier.

Got this email this morning:

Hi,

Once your payout is processed and sent, the fee will be refunded back to your account.
All my best,

Quinn

---
CSR, Lock Support

http://www.lockpoker.eu
http://www.lockcasino.eu



So far nothing from JDB since the email confirming my payout request.

requsted a pay out 7/26 and it went to under review 8/7 what does that mean? via western union

Try to cash out from lock poker and you will get this

Hello,

Thank you for your email. Please bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support.

Please let us know if we can be of further assistance

Sara
---
CSR, Lock Support

There caught up till the 20th of July. If you requested after be patient you wil receive an email then have to wait 3-8 days for mtcn # to appear on cashier section. I have been cashing out for the past 3 months this site is slow as f u c k but they are good for it. The cashouts have also become slower each month.

This couldn't be further from the truth. Picked up my money on 7-26 and have not gotten my fee refunded. I am on my 4th request, between Shane and support so far not a god damn thing.

Things are getting worse not better.

I cashed out 7/18 and still no word from anyone!

Not true, i requested one on 7/16 and still nothing