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06-27-2012 , 10:04 PM
Got my WU approved ~30 hours ago and still no MTCN #.
06-27-2012 , 11:00 PM
Quote:
Originally Posted by gemoney
I have same info appearing/missing. Been not quite 2 days tho for me.
Hopefully MTCN shows up in the next day or two.
Same for me been 2 days since i got info in my cashier still not MTCN. Hopefully it comes tomorrow.
06-28-2012 , 03:25 AM
Had the same thing going on as you fellas. I just checked and the # is there now...took approx 72 hours for the number to come up after the name appeared.

I am heading to the store tomorrow to get this processed..hopefully it works. I am planning on just taking the senders: name/address + control # + my ID. If I need anything else someone let me know. Thanks.
06-28-2012 , 09:47 AM
Hi, WU works also to cash out in Germany? Ty
06-28-2012 , 09:50 AM
My cash out request was denied today. Could you give me any info as to why? My account was verified 2 weeks ago. Thanks
Peches2plumz
06-28-2012 , 10:27 AM
Quote:
Originally Posted by boneralert
Can you clarify what the critical date is: Date the withdrawal is requested? Date it is processed? Date the money is picked up? Date the refund is requested?
Processed is what it is right now, although I've suggested on several occasions changing it to requested so it's easier for the user. I'm going to bring it up again now as it's really the only thing you all have control over.

Thanks

-Rizen
06-28-2012 , 10:29 AM
Quote:
Originally Posted by Peches2Plumz
My cash out request was denied today. Could you give me any info as to why? My account was verified 2 weeks ago. Thanks
Peches2plumz
Can you PM me or e-mail me (rizen@lockpoker.com) with your lock associated e-mail and I'll have someone get in touch with you ASAP.

Thanks

-Rizen
06-28-2012 , 12:51 PM
Quote:
Originally Posted by holdemnuts
Had the same thing going on as you fellas. I just checked and the # is there now...took approx 72 hours for the number to come up after the name appeared.

I am heading to the store tomorrow to get this processed..hopefully it works. I am planning on just taking the senders: name/address + control # + my ID. If I need anything else someone let me know. Thanks.
Boom! Worked like a charm. Showed up gave them tracking # showed them my ID and they printed out the check and cashed it on the spot.

Well done.
06-28-2012 , 02:51 PM
Requested 6/19
MTCN received 6/28 (email)
06-28-2012 , 03:28 PM
Quote:
Originally Posted by gemoney
I have same info appearing/missing. Been not quite 2 days tho for me.
Hopefully MTCN shows up in the next day or two.
MTCN showed up today on cashier page; about 2 days after sender info (never received an email)
Will attempt to collect the funds today at WU, and report back.
06-28-2012 , 04:26 PM
Quote:
Originally Posted by arodss3
So my 2K WU Cashout was approved. I go to history section on cashier see a name and city but no control #. Seems weird you give me a name and city for sender then 2 days go by and no control number was ever added? How long does it take to get a control number after you get approved.

xxx@xxx.xxx
The mtcn showed up today. Picked up no problem
06-28-2012 , 06:37 PM
hi guys i have a weird problems.
i requested a western union cashed out on 6/22.
i received an e mail on 6/28 saying my cash out was declined.
so i checked my history page . i saw a name and address but no control number.
06-28-2012 , 06:55 PM
Requested 6/20, saw the control # today in my Cashier history (took two days to show up from time of rejection e-mail)), picked up this morning w/ no problems
06-28-2012 , 07:17 PM
Quote:
Originally Posted by bisaya00
hi guys i have a weird problems.
i requested a western union cashed out on 6/22.
i received an e mail on 6/28 saying my cash out was declined.
so i checked my history page . i saw a name and address but no control number.
Does it say "denied"? I'm having the same issue and still looking for answers.
06-28-2012 , 07:20 PM
After the decline a name appears in the history followed by a MTCN number 2 or 3 days later.
06-28-2012 , 07:27 PM
Quote:
Originally Posted by gemoney
I have same info appearing/missing. Been not quite 2 days tho for me.
Hopefully MTCN shows up in the next day or two.
Quote:
Originally Posted by gemoney
MTCN showed up today on cashier page; about 2 days after sender info (never received an email)
Will attempt to collect the funds today at WU, and report back.
Picked up $$ today.
Thank you Lock!!
06-28-2012 , 07:55 PM
Quote:
Originally Posted by Tobayyy
Does it say "denied"? I'm having the same issue and still looking for answers.
it says decline
06-28-2012 , 08:31 PM
I had made a request for $2000. Initially it was declined as my new address was not edited.

After the change of address request was cleared, I was resubmitted for the $2000 cash out. Now it shows two transactions on my History page where one shows Declined and one shows Accepted.

My concern is that my account has not been credited with the original $2000 for the declined transaction. My account is $4000 short and I haven't gotten any MTCN confirmation.

Emily Hope was the one who had resubmitted my request and she has not been clear in her emails.

I even emailed Rizen, and no response yet.
06-28-2012 , 08:39 PM
Withdraw requested 6-21 which was first declined but i had read Shane's post stating that was to push through new processor.

6-26 received MTCN# and picked up today no problems.

Super easy and very efficient for today's standards.

Hopefully all of the cry babies who complain about waiting a week for their money will stop complaining. Good grief people need to realize the climate we live in and expectations need to reconsidered.
06-28-2012 , 09:55 PM
Quote:
Originally Posted by pokerguru123
I had made a request for $2000. Initially it was declined as my new address was not edited.

After the change of address request was cleared, I was resubmitted for the $2000 cash out. Now it shows two transactions on my History page where one shows Declined and one shows Accepted.

My concern is that my account has not been credited with the original $2000 for the declined transaction. My account is $4000 short and I haven't gotten any MTCN confirmation.

Emily Hope was the one who had resubmitted my request and she has not been clear in her emails.

I even emailed Rizen, and no response yet.
How did you get your change of address? I have the same problem with my original being denied due to a wrong address that lock changed. It's utterly ridiculous that I've spoken with Rizen, Jhub, and Shane and my address STILL says NJ instead of NY. Literally can't get this changed.
06-28-2012 , 09:58 PM
Still wondering if anyone has had success with the WU visa card(loading, spending, ect...). Please update if possible.

Thanks
06-28-2012 , 10:38 PM
Quote:
Originally Posted by dipandglide
Still wondering if anyone has had success with the WU visa card(loading, spending, ect...). Please update if possible.

Thanks
I'm wondering about this as well. I ordered a WU card on tuesday so I should receive the card before I receive the WU withdrawal I put in for last night, then I will try and report.
06-28-2012 , 10:44 PM
Quote:
Originally Posted by Tobayyy
How did you get your change of address? I have the same problem with my original being denied due to a wrong address that lock changed. It's utterly ridiculous that I've spoken with Rizen, Jhub, and Shane and my address STILL says NJ instead of NY. Literally can't get this changed.

I emailed at support@lockcasino.com and cashier@lockcasino.com.

I had an AZ address earlier and they could only process $450 due to state restrictions. So I got it changed to my new address. For WU, it doesn't really matter what your address is as long there are no state restrictions
06-28-2012 , 10:46 PM
Quote:
Originally Posted by Tobayyy
How did you get your change of address? I have the same problem with my original being denied due to a wrong address that lock changed. It's utterly ridiculous that I've spoken with Rizen, Jhub, and Shane and my address STILL says NJ instead of NY. Literally can't get this changed.

How did you speak to Rizen, Jhub, and Shane?
06-28-2012 , 10:51 PM
Quote:
Originally Posted by pokerguru123
How did you speak to Rizen, Jhub, and Shane?
email

      
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