Ok, I'll try to explain this the best that I can..

Whenever I am in a rebuy tournament, I am used to being able to purchase my rebuys in the middle of a hand and expecting it to be credited to my stack win or lose. However, whenever I do this on Lock if I

A. Win the hand and go above 1501+, or
B. Lose the hand

The system still takes my $ for the rebuy, but after the hand is completed does not credit my stack or refund my account. However, and much against what support says to me each time, I still see my $ account drop and not adjust, ever.

So in example:

I am playing a $5+r and I am all in the last hand before break, I lose. I am
prompted the option to rebuy. I rebuy. The pop-up states, "break will begin
soon", the option to double rebuy is also still available. I click rebuy
and then $5 [X]. It subtracts $5 from my real money account balance but does not credit me with 3000 chips. I literally WATCHED it
subtract it immediately after buying my 2nd rebuy. The rebuy option goes away and then the option to add-on pops up, I accept.

So in this exact instance I paid $5 (rebuy after losing) + $5 (double rebuy) + $5 (add on). I should have ~5000 assuming each rebuy is 1,5 and the AO is 2k. I start after break with 3500t and ~$30 stuck in this.
------------------

This happens to me a lot actually, I'm probably owed $50+ over the course of my entire play history on the site.

I have emailed support in the past and they have said that I'm crazy and that they dont see any such thing in my audit. Well.. I don't see how this is even real right now. I have to believe that support is committing fraud if they don't see this error.

Not to mention when it happens I go on insta-tilt because the poker site I'm playing on is ripping me off and affecting my tournament play/ability in the process. GTFO! That **** doesn't fly on any site. And now support will not respond to me after I send in the history of my most recent claim of this occurrence. It was like 3-4 tournament histories they needed to look at but really only one and still no word. B/S!

If anyone else has experienced anything like this in the past please let me know. Alternatively, if someone wants to test out my theory then try this..

Register for a $1r or something small and then wait til the cards are dealt first hand. Wait til action is on you, double rebuy before you act. Then shove all in. If you win, your stack should be too high to process your rebuy but the funds should have still been subtracted regardless as if you had and the same goes for getting called and losing.

If I'm correct you should be spending $3 (registration buyin) + $3 double rebuy first hand + $3 rebuy to stay in tournament (if you lose)/$3 lost to Lock/pot if you win because they won't credit your stack if above 1501.

I believe I am right and have been done wrong here without any care by the support team on lock.

Also

PROCESS MY DAMN CASH OUT REQUEST!!!!!!!!!!!!!!!!!!!!!

Please.

Thanks for pointing that out. I do that all the time since wehn you bust they only let you take the one buyin and then you have to wait until you fold for the second rebuy to be added. But some times I just take the one, shove, double (or everyone folds) and then a pop up says you cannot rebuy since you are over the min amt of chips or whatever. I just assumed that the money for that second rebuy (that I didn't get) was credited back. Usuaully I have 4-6 tables up some I"m really not paying attention to my acct history.

No. I've gone back after several different increments of time lapsed to see if it was ever credited back. Not once.. I don't know why I still give business to someone who rips me off and makes me butt hurt while playing. I don't need that crap from some little random pos site.

Don't ship before break? Don't play on it if you don't like it....

Before now I didn't have much of an option besides playing on Lock.

If "don't ship before break" is your advice, I now have to ask.. do you work for Lock Support?

So rather than try and fix something that's obv bad we should just make -ev compensations or not play? Yeah doesn't make sense to make suggestions that could improve the product.

Now some advice for you-don't come into a thread if ur just gonna be a douche?

plo ufo, please forward me your correspondence with support to rizen@lockpoker.com, I will make sure to get this to someone from our technical team and look into a resolution personally.

Anyone else experienced this that can confirm? I feel like if this were happening I'd be hearing about it A LOT. That's not an attempt to dismiss this as I take anything like this that potentially impacts player funds VERY seriously, just an attempt to gather as much information as possible.

Thanks

-Rizen

Can you also fix the issue with when you transfer to a new table or open a new table that already has action on it you can not see any bets posted on the tables until the hand is over. Once over everything goes back to normal.

i reported the same thing over 2 months ago...i never heard anything else about it

http://forumserver.twoplustwo.com/sh...postcount=2354

I just did a test with this and it did not take my money after saying I could not rebuy because I was over the chip limit. Doesnt mean it didnt happen to them though.

Yea this. I've never had it happen to me before (and have checked while playing because a friend said the same thingas OP)...definitely doesn't mean there isn't a glitch in the system

Yeah, not saying it doesn't mean there is a glitch in the system, but it's actually VERY helpful from a troubleshooting standpoint to know if it's global or specific to certain accounts. I'm not saying that there is or isn't a glitch, but it's the sort of information that when I provide can get a technician to dig deeper into the issue when they can't reproduce it immediately.

Thanks

-Rizen

Pm sent, rizen

Im wondering if the guys that tested were playing a $5 buy in..The buy in shouldnt make a difference but its a coincedence that both players who didnt get a refund were playing a $5 buy in

No, it did this for every buyin that wasn't a capped +r

would be nice to get an update on this situation

The worst thing ever is playing a rebuy tourney and getting a hand first hand, or getting walked in BB, i have folded stuff like 55-66 just so I can rebuy.

Another thing i noticed is, one time I decided to try to rebuy with points instead of cash, so I checked that off then hit rebuy (this wasn't at the end of the rebuy period, just lost all my chips).

I didnt have enough points to rebuy, so nothing went thru. By the time I tried to go back and rebuy with cash, it was too late and the timer was off, so I was forced to bust out at like the 25/50 level.

So fix this, give ppl an extra 10-15 secs after they lose an all in before they are automatically busted.

When support looks at the ledger from our perspective it looks like everything is functioning correctly, but we are taking the additional step now of digging through an individual HH and reconciling all the mentioned rebuys with the account ledger.

I won't actually be able to share information about this specific account resolution due to user privacy, although they can if they choose to, but I can/will share if there is anything we find, positive or negative, globally related to this issue once the reconciliation is complete.

Thanks

-Rizen

Rizen- This seems like an easy fix, yet it has been like this forever. Would it be possible for you to have them let us players rebuy before the start of the 1st hand of the tournament. It sucks getting dealt say AA first hand and go over 1500 chips or say get to 3k when I couldve had 4500 if I was able to rebuy prior to the start of the tourney. Very annoying.

Thanks!

I've put this on a high priority list, unfortunately it's a software change and is in a big upcoming release that addresses A LOT of the biggest issues users are complaining about. Unfortunately that release is quite a ways off right now.

I will keep relaying the concern to the appropriate people over at the network as it keeps being raised so that they know it's something that users want sooner rather than later.

Right now the issue is if they pull those updates out of the future release and on an incremental one they will have to pull people/resources off and it will delay the current release they're working on by some amount, so it's a matter of if delaying the current release some is worth getting this fix out a little earlier. i know how some of you feel, which is why I keep relaying the concern, just wanted to offer a little background on the process and why it's not quite as much of an 'easy fix' as it sounds.

-Rizen

Rizen if you check my account (omaha8shaunnn) you will be able to see the situation im speaking of...it happened 6-10-2011 during a $1250 omaha hilow multi #35579825. i have no problems with you posting your findings on here.

Rizen I have never got a response whether they would try to fix the grid bugs. When playing a full grid of mtts and your asked to switch tables. The new table will open itself on a new grid. Then you have to restore > detatch > add to grid all while timing out on your remaining grid tables.

I'm fine with Rizen sharing his findings pertaining to my case. I'll be quite thrilled if it turns out I'm just overlooking something. It won't explain where my money went though..