Quote:
Originally Posted by Mohawkgolf
Checked my transaction history, indeed they canceled my cashout for no reason while I was sleeping. WTF!!!?
I emailed support the following:
"I've had a withdrawal pending since 12-4-12 and I just logged on to see that it looks like it has been randomly cancelled. Also it looks like the fee I paid is now in Casino chips which when I try to convert to poker "exceeds daily transfer limit" pops up. It makes me sad to realize I have to restart the waiting process. If possible I would greatly appreciate an explanation on what has occurred.
Thanks"
So I got the typical: "your email has been forwarded to the cashier, keep in mind long response time blah blah blah"
Then about an hour later I re-log into cashier and poof my 2975 (3000-25fee) is gone. I check cashier and now it is being cashed out via poker instead of Casino with a time stamp of 12-4-12 0:00:00 GMT. No email response hours later atm. I realize though that when I checked my ledger it actually was requested on 12-3-2012 so basically seems like they just took my word and issued the time stamp without actually checking.
Cool thing about this whole thing I guess is that now it seems the cashier has changed and is offering 1 free cashout per calendar month which means the fee I payed before is now in my casino account instead of forfeit though I cannot transfer it back to my poker account because $25 "exceeds daily transfer limit" (tried $10 and got same response).
I just hope that this new time stamped cashout isn't superficial and I only have to wait another two months for cashout. If this is legit than I am satisfied