Each site is a different situation. People mostly mention how quickly non-US rooms are cashing out at the moment.

And the only US rooms that are mentioned are processing much smaller amounts volumes.

As for more detailed information, its just really impossible for me to speak in any great detail about processing. The current climate means we can't just talk much about that side of things.

Personally living in nevada i cant wait until southpoints site opens up in the coming weeks. I might not get rakeback, the player pool will be smaller, but their will be more fish, and if i need the money today i drive to the south point , walk to the cashier, and get my money. I honestly can't wait.

Well I'm a Non-US Player. There are no US related issues to deal with to deposit funds into my Skrill account as promised.

Waited 40 days for a 7k Skrill cash out only to be told that my funds were put back into my account due to an inputting error.

Resubmitted my request 15 days ago.

You told me a week ago that e-Wallet cash outs were taking 7-14 days max and improving steadily.

You told me a week agao that you would make sure that I would be put at the front of the queue, because of the 40 day previous wait.

Nothing you have told me has materialized. 55 days and counting since I first tried to cash out.

You have not responded to my email of 2 days ago asking about the above nor to any post I made over the past 2 days even though you were posting here on several occasions.

I guess it's hard to defend the indefensible isn't it?



CREDIBILITY : ""the quality or power of inspiring belief"

had to travel this week and my laptop hasnt been used in a while so no poker clients were on it. i have Lock and Carbon accounts. i downloaded the Carbon client, still haven't downloaded the Lock client. that should tell you something. software is garbage, payouts are terrible, and mtt schedule/structures are trash. not exactly in a hurry to get back on "Revolution" to be honest.

lol, thats like your builder blaming his subcontractors.

A builder chooses to sub out work, current regulations force us to use the 'subcontractors' and not only that the same regulations and ensuing legal action forced the best and most trusted 'contractors' out of the market.

Then why promise timings you have no ability to control? Shouldn't the answer to the customer be more like: "Unfortunately we are having problems sending checks out because we are operating illegally and so have to use unreliable third party payment processors. We hope that you will get your check in about a week because that is when they told us it would be but, as criminal opertors, their record is generally very poor so we really don't know when you will get it in practice. Can we suggest you use [xyz] payment method in future as we are having more success doing it that way."

... and when are you going to respond to the Girah thread?

Shane, the communication with the customers is on you guys. When you tell a player it will be taken care of in X days it is incumbent on you to follow up and make sure it actually is.

The player should never be the one to inform you that he is still waiting and hasn't heard back.

People are somewhat understanding of delays generally. The frustration of having to go back to you or support multiple times because nobody there will step up gets annoying though. As well as the fact that your communications might not be and forthright and honest as they could be. Don't tell a player its been processed when it hasn't. Don't tell a player he will get it in a week when he won't. I believe your support has a history of doing both of those things.

We all understand you're up against it with the processors. But you seriously don't think your own business should be blamed for some of the issues? All the blame is on anyone but Lock?

Why do players even have to go to you in the first place just to get through to support? Support should be able to communicate without you telling them, "hey, not sure if you saw this guy's last five emails but I think he would like you to communicate with him.'

Please improve these areas immediately. It gets tiring reading about players not being able to get anywhere then having you chase up somebody then it still not getting done, etc.

wonder how long ago they started regretting leaving Merge...

Well said MicroBob!

I am mostly happy to report....and I'm sure regular readers of this forum will be happy to be done with my posts.....that today, believe it or not, I received most of my cash out to my Skrill account!

For those of who don't know my situation, although I've been posting here almost daily for 2 months now, here's what happened.

I live in Canada.

Submitted cash out request on July 18 (my first cash out) for 7k to my Skrill account.

Waited 40 days, with endless emails to Support, Shane, and anyone who would listen, and then got notice from Lock that my funds were back in my account due to an "inputting error".

Immediately resubmitted my cash out request and now 16 days later (56 days in total), I have "MOST" of my funds.

I say "MOST" because what arrived was $6633.23 CDN. After doing the currency conversion, I'm $191.60 CDN short.

So this morning I emailed Support about the shortfall and go this response:

Hello XXXX,

Thank you for your email.

Many US banks and card issuers now add fees for foreign transactions. This means that any service
or product that you purchase from a company which is based outside of the United States will incur
a foreign transaction fee. We can assure you (and so will your card issuer) that this extra charge
is a fee added by the bank and not by Cake Poker or the processor.

Hope this helps,
If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu




It was nice that they responded almost immediately but the reply makes no sense to me. No bank or card issuer, US or Canadian, has had anything to do with the deposit to my Skrill account. It went directly from Lock to JDB Services to Skrill. I want to know who charged what fee and for what.

My inquiry has now been sent to the black hole known as "Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience"

just absurd

Jesus that fee is absurd that's what they probably pay the guy a week that has spent 2 mins clicking a few buttons on the computer to transfer the money.

As per the reply this post in the other thread, the fee is a conversion fee charged by Skrill to convert to the local currency. None of this money comes to Lock.

The only way for players to avoid this fee is to become a Skrill VIP, to do this they need to contact Skrill.