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Great support

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09-01-2011 , 04:01 PM

ILLSIDED

grinder

Join Date: Mar 2009 Posts: 489

I deposited money onto Lock last night around 12:00 a.m. and for whatever reason the money did not go into my cashier tell 5:00 this mourning. So I contacted them by email and told support the problem. Within a couple hours my money was in the cashier and I was refunded my western union fees to my cashier.

09-01-2011 , 10:18 PM

zackryan28

old hand

Join Date: Jan 2011 Posts: 1,790

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09-02-2011 , 02:39 AM

KingOfAces

grinder

Join Date: Jul 2011 Posts: 685

I tried to deposit yesterday, my CC was rejected.I emailed support 20 hrs ago..yet to receive a reply.

09-02-2011 , 10:19 AM

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by KingOfAces

I tried to deposit yesterday, my CC was rejected.I emailed support 20 hrs ago..yet to receive a reply.

If you want to forward your correspondence to rizen@lockpoker.com I'll make sure someone gets back to you ASAP.

Thanks

-Rizen

09-11-2011 , 12:45 AM

afallacy

grinder

Join Date: Apr 2011 Posts: 407

RIZEN is really good at forwarding info to incompetent people.

09-11-2011 , 02:21 PM

GAH3

adept

Join Date: Nov 2007 Posts: 722

Quote:

Originally Posted by afallacy

RIZEN is really good at forwarding info to incompetent people.

I had to laugh, but Rizen has seriously been quite helpful.

What I thought was funny is the great support came when depositing. That usually seems to be the best time to get good support, I've noticed. Withdrawals.... eh, not as good.

09-22-2011 , 12:53 AM

mrslippyfist4

grinder

Join Date: Jan 2009 Posts: 509

Quote:

Originally Posted by GAH3

took the words out of my mouth

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