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FAQ for Lock/Cake move on June 1st FAQ for Lock/Cake move on June 1st

05-20-2012 , 07:38 PM
Quote:
Originally Posted by detroit kid
From what I've read so far, it appears that Cake allowed sn changes on a weekly basis. If true, do the players notes (assuming such ability exists) remain with the new sn? I hope so, otherwise, it'll be like playing on Bovada, which really sucks.
Quote:
Originally Posted by imjustshane
We are removing this rule.
In the other thread Shane said that sn changes would still be allowed but not as frequently. Sounded like the policy was not set yet.

Shane, are you saying that sn changes will no longer be allowed or just the frequency will change? When will the change be implemented?

Detroit, currently your notes stay with the player when they change screen names.
05-20-2012 , 07:52 PM
Quote:
Originally Posted by GTM13
There combining players from all the skins on cake + those from lock. Doing some theorizing, if lock is really 40% of merge's player base (approx 10-12k online at peak times). Then you have 4k - 5k lets say on lock.

Combined with cake's average peak time of 2k were looking at 6-7k players on at peak time (EST 6pm-12pm is what I consider peak time).

Of course this is all theorizing and not taking into effect of how many players will jump ship from lock to another merge skin. Combined with many other factors i obv missed.
In your example you say the increase will result in 3 times or more greater traffic. For cash game players, as of now, Merge has than 3 times greater peak traffic compared to Cake. If Lock brings 33% of Merge's traffic to Cake/Revolution then they will both have the same number of players.

I have no idea about SNG or MTT or for that matter play money.
05-20-2012 , 08:11 PM
shane, my name is too long to be accepted by the current cake software. Will I have a name change request, or will that limit be changed?
05-20-2012 , 08:11 PM
Quote:
Originally Posted by waq
In the other thread Shane said that sn changes would still be allowed but not as frequently. Sounded like the policy was not set yet.

Shane, are you saying that sn changes will no longer be allowed or just the frequency will change? When will the change be implemented?

Detroit, currently your notes stay with the player when they change screen names.
The ability to change screen names will be removed.
05-20-2012 , 08:15 PM
Quote:
Originally Posted by imjustshane
The ability to change screen names will be removed.
yes!
05-20-2012 , 08:17 PM
Quote:
Originally Posted by imjustshane
Sorry Im not ignoring you, my PM inbox is out of control at the moment.

I just chased up support for you and they have responded to you now.
Wow, thanks for finally responding. A simple, short response can go a long way. That's all I really needed to know...was that you were busy or that your inbox was overflowing. A little peace of mind to your customers can go a long way as well.

How am I supposed to know this or read your mind without you giving a simple short response? Why can't support@locksupport.com do the same and give me a simple response? I can't even get an automated email from support saying they actually received my email. For all I know, supports email is overflowing and I'm just making it worse by sending them repeat emails.

But how the hell am I supposed to know this without support or you telling me? Simple, I don't.

Lock and you recently like to leave customers in the dark.

It's not the fact that my cashout is taking unusually long in my opinion. That part really doesn't bother me...too much. In fact, I sort of expect cashouts to take a little while in today's climate. It's just that it's so freaking hard to get a hold of you or support when I have a simple inquiry about it.

Good luck with the transition to Cake. I more than likely won't be taking part of this move.

Last edited by AUGUY55; 05-20-2012 at 08:37 PM.
05-20-2012 , 08:32 PM
Quote:
Originally Posted by Khemist
shane, my name is too long to be accepted by the current cake software. Will I have a name change request, or will that limit be changed?
Shane we posted at the EXACT same time, so just incase you might miss this, I'm quoting it for you, thx
05-20-2012 , 08:43 PM
Quote:
Originally Posted by AUGUY55
Wow, thanks for finally responding. A simple, short response can go a long way. That's all I really needed to know...was that you were busy or that your inbox was overflowing. A little peace of mind to your customers can go a long way.

How am I supposed to know this or read your mind without you giving a simple short response? Why can't support@locksupport.com do the same and give me a simple response? I can't even get an automated email from support saying they actually received my email. For all I know, supports email is overflowing and I'm just making it worse by sending them repeat emails.

But how the hell am I supposed to know this without support or you telling me? Simple, I don't.

Lock and you recently like to leave customers in the dark.

It's not the fact that my cashout is taking unusually long in my opinion. It's just that it's so freaking hard to get a hold of you or support when I have a simple inquiry about it.

Good luck with the transition to Cake. I more than likely won't be taking part of this move.
Little things like that go a long way, even if it's a pm that says "I'm not really sure myself but I'll let you know when I do." Shane I've seen you acknowledge the fact that you make mistakes, but are willing to fix them. If you can fix this aspect of support, whether it be personally spending more time going through your inbox or hiring some more people to help out, I'm sure lock's reputation would increase tenfold around these parts.


Quote:
Originally Posted by Ditch Digger
Quote:
Originally Posted by detdet
So to clarify, merge banned states such as NY will be able to sign up on lock once revolution launches?
Yes, please clarify. Hopefully he wasn't referring to Cake only banning Utah and not the other skins.
A lot of players from merge banned states are hoping this change will allow them to sign up and play on lock. The FAQ says you guys haven't decided yet, but other sources are claiming otherwise. This is an easy way for lock to pick up another several thousand players over merge, and the sooner we all find out the faster word will spread.
05-20-2012 , 09:08 PM
Quote:
Originally Posted by imjustshane

Q: Will my existing bonus transfer to the new network?
A: Yes. In addition, new and existing players will be eligible for our welcome bonus of 200% up to $2,000.
How long will this bonus be available?

Standard current Cake Network clearance rate of 100 pts/ $5?

I'm assuming Lock will calculate FPP's the same way the Cake Network currently does, with no change planned?

Last edited by Schwatt; 05-20-2012 at 09:18 PM.
05-20-2012 , 09:10 PM
Quote:
Originally Posted by imjustshane
The ability to change screen names will be removed.
Do you know when this will happen?

For those of us already on the network, when will we be notified of the change?

I don't often change my name but it would be nice to have at least a little time to choose a permanent sn.
05-20-2012 , 09:17 PM
Its 330am here and Im crashing out but will be back online in about 8 hours with more answers for everyone, waiting on responses from my team.
05-20-2012 , 10:23 PM
Quote:
Originally Posted by detroit kid
From what I've read so far, it appears that Cake allowed sn changes on a weekly basis. If true, do the players notes (assuming such ability exists) remain with the new sn? I hope so, otherwise, it'll be like playing on Bovada, which really sucks.
ive been playing on cake for the last several months and i can tell you that player notes do still with the new sn. it almost makes the sn changes pointless though since you'll still be able to recognize the player (isnt the point of sn changes to avoid other players from recognizing you??). for better or for worse, i've heard that lock is getting rid of all name changes by june 1 on cake (you will have to change your screenname on may 31 if it conflicts with another name on cake of course)
05-20-2012 , 10:29 PM
regarding future traffic, its been predicted by many that revolution and merge networks will have about the same amount soon. cake currently has almost no traffic in sngs except heads up and a few lower stakes sngs and the mtts dont attract that many players either. hopefully next month will change. revolution has soooo much potential to be better than merge. the cake software is decent but it has a few major issues (lag, lack of traffic, etc.) that if fixed will let it surpass merge.
05-21-2012 , 06:15 AM
Quote:
Originally Posted by Khemist
shane, my name is too long to be accepted by the current cake software. Will I have a name change request, or will that limit be changed?
Still waiting on an answer for this.

Quote:
Originally Posted by detdet
A lot of players from merge banned states are hoping this change will allow them to sign up and play on lock. The FAQ says you guys haven't decided yet, but other sources are claiming otherwise. This is an easy way for lock to pick up another several thousand players over merge, and the sooner we all find out the faster word will spread.
It has been posted elsewhere by me, the only banned state will be Utah.

Quote:
Originally Posted by Schwatt
How long will this bonus be available?

Standard current Cake Network clearance rate of 100 pts/ $5?

I'm assuming Lock will calculate FPP's the same way the Cake Network currently does, with no change planned?
The bonus will be available for June, players will have 3 months to clear it and it will clear in line with the current Cake poker terms.

Quote:
Originally Posted by waq
Do you know when this will happen?

For those of us already on the network, when will we be notified of the change?

I don't often change my name but it would be nice to have at least a little time to choose a permanent sn.
It will change June 1st.
05-21-2012 , 06:17 AM
Gold cards will keep their value?
05-21-2012 , 06:54 AM
Could we have some numbers crunched and comparisons? Pros/Cons .... Results if you were on Revolution or Merge with (Cash and MTTs using large sample sizes)

Lock Poker Revolution vs Merge

New Sign-ups vs Exisiting Customers (Perks, Promos, Rakeback,)

Much appreciated.
05-21-2012 , 07:02 AM
Quote:
Originally Posted by Lavahands
Could we have some numbers crunched and comparisons? Pros/Cons .... Results if you were on Revolution or Merge with (Cash and MTTs using large sample sizes)

Lock Poker Revolution vs Merge

New Sign-ups vs Exisiting Customers (Perks, Promos, Rakeback,)

Much appreciated.
There is a detailed post breaking down Ronin v Last man standing on Merge here: http://forumserver.twoplustwo.com/sh...3&postcount=17

New signup and existing customers are being treated the same with the move, we want everyone to be rewarded as they should be rewarded.

The important advantages for Lock will be 36% rakeback available for everyone (not available on Merge), VIP program which caps out 10% higher at 55% overall (maxed at 45% on Merge), $1 Million Ronin rake chase (max 10k rake race/chase on Merge) and the higher deposit bonus of 200% up to $2,000 (150% up to $750 on Merge).
05-21-2012 , 07:41 AM
Shane when will people from banned states(minus Utah) be able to sign up? June 1st I'm assuming. Anyway we can set it up before hand so we can immediately start playing on the 1st?

Awesome to hear the lifting of the ban. Looking forward to playing on Lock/revolution.
05-21-2012 , 08:01 AM
Quote:
Originally Posted by Ditch Digger
Shane when will people from banned states(minus Utah) be able to sign up? June 1st I'm assuming. Anyway we can set it up before hand so we can immediately start playing on the 1st?

Awesome to hear the lifting of the ban. Looking forward to playing on Lock/revolution.
Probably june 1st, lock probably won't be able to let you sign up when it's still on merge.
05-21-2012 , 09:35 AM
Yeah, that's when it will probably be. I just don't want to be left in the dust on Ronin with 1-2 days of lag between signing up and getting money on Lock.
05-21-2012 , 11:08 AM
Quote:
Originally Posted by imjustshane
Still waiting on an answer for this.


The bonus will be available for June, players will have 3 months to clear it and it will clear in line with the current Cake poker terms.

How does that compare to how bonuses clear on Lock now? Faster/slower? This is important since the bonus is a big part of whether people will or won't move with Lock
05-21-2012 , 01:32 PM
Quote:
Originally Posted by Ditch Digger
Shane when will people from banned states(minus Utah) be able to sign up? June 1st I'm assuming. Anyway we can set it up before hand so we can immediately start playing on the 1st?

Awesome to hear the lifting of the ban. Looking forward to playing on Lock/revolution.
We are bound by Merge's rules while we are still on Merge so you can sign up till we are on Revolution.

Quote:
Originally Posted by bcgt178
How does that compare to how bonuses clear on Lock now? Faster/slower? This is important since the bonus is a big part of whether people will or won't move with Lock
Bonuses and VIP points will be cleared/earned at the same rate or faster than they do currently.

We are making sure our players lose no value so if something isnt as good on Cake when it becomes Revolution we are raising it to the Lock level and if it is better on Cake when we leave Merge for Revolution we will match that level.
05-21-2012 , 02:11 PM
Will depositing be easier on revolution? Obviously a US player.
05-21-2012 , 03:19 PM
Will there be any double up sngs?
05-21-2012 , 03:35 PM
Quote:
Originally Posted by bbigg48
Will depositing be easier on revolution? Obviously a US player.
I was wondering this too. What method can we use to deposit 1k on Revolution to get the full bonus? I think credit card deposits on Lock max out at $400 a day, but I could be wrong about that.

      
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