Error Code 212 - Two Plus Two - LockPoker Support Forum

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Error Code 212

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05-31-2012 , 11:14 AM

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

Seems like people are either getting 2 different error codes, one in the 600s or 212.

I have uninstalled and reinstalled 4 times now, still getting the same error.

Figured it'd be easier for one of the Lock Reps to chime in here and tell us how to or when these issues will be fixed for those who are experiencing them, rather than players having to wait a week to get a response from customer support.

Thanks.

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05-31-2012 , 11:53 AM

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Ive emailed our support team to find out what is happening with these, will update here when I hear back.

05-31-2012 , 01:51 PM

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

Not sure if im the only one still expierencing 212 error at this point, but Shane told me it was an old merge error and redownloading the software should fix it. I've redownloaded it 8 times now, and even from a link directly from him and it still says the same error.

I even logged onto a guest user on my computer and downloaded it and got the same error.

05-31-2012 , 01:53 PM

Djevelen

centurion

Join Date: Oct 2009 Posts: 104

I get the same error, and from googling it I found a bunch of threads saying that it meant that your account have been locked. Or at least thats what i meant before lock bought cake network.

05-31-2012 , 01:59 PM

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

Yeah it's an old error, part of the former network that is irrelevant now. Don't know why some people are getting it and some aren't.

I'm gonna try clearing my cookings and re-downloading it again...If it doesn't work I might just restore my computer to the out of box state. That will be a huge hassle but support seems to not have much of a clue how to get around this since the only option given is re-download the client.

05-31-2012 , 02:05 PM

oojoe24oo

enthusiast

Join Date: May 2012 Posts: 90

yeh I just got this - did you try alot of login attempts and failed? I have so many passwords that Im not sure if this happened cause I tried and failed, or what.

05-31-2012 , 02:08 PM

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

im 99% sure im using the right password, but there forgot password thing isnt working so im not 100%

i just cleared all cookies and tried again, ERRRRRRRRRRRRRRROR

TWOOOOOOOOOOOOOOOO
ONNEEEEEEEEEEEEEEEEEEEEEEEEEE
TWOOOOOOOOOOOOOOOOOOOOOOOOOO

though, ldo.

Getting really frustrated at this point. Prolly not gonna bother to restart my cpu from out of box state since that 212 gonna stare me right in the face as soon as I try again.

This really sucks, as I was planning on putting in a session starting at midnight when Ronin begins, and that is a big underdog to be possible at this point.

05-31-2012 , 02:10 PM

d3 fact0

Pooh-Bah

Join Date: Sep 2009 Posts: 4,161

getting the same thing, but it maybe b/c I put in the wrong password 3 times... Is this possible? I had autologin on the former lock, and forgot my pw...

05-31-2012 , 02:12 PM

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

I switched my email about 2 months ago, but had to use my old email to login to the vault, so i tried that one and it said invalid username or password....so i have to be using the right email address atleast lol.

05-31-2012 , 02:14 PM

#10

d3 fact0

Pooh-Bah

Join Date: Sep 2009 Posts: 4,161

Quote:

Originally Posted by I AM GREEAR

If I were you I would NOT re-format your HD! I am 99% sure that at this point it's on Lock's end! They need to reset something on their end!

Question is, how the f*** do we get Lock's support to address and respond to this issue TODAY and not 2 weeks from now?

05-31-2012 , 02:14 PM

#11

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Try uninstalling lock completely through control panel, then restart comp and reinstall through main lock page.

05-31-2012 , 02:15 PM

#12

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

This is the email support just sent me...

Hi,

Our server will be down a wile later when we move to Revolution gaming.

This will be for a short time and we hope to have it running as quick as possible.

You will still be allowed to play with us.

Thank you so much for your patience.
All our best,

Nathan

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CSR, Lock Support

I mean, do they seriously require a >50 IQ to work for their support staff? I emailed them after 12:00 PM EST today after the switch had already been made....

05-31-2012 , 02:15 PM

#13

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

Quote:

Originally Posted by slimshady1999

Try uninstalling lock completely through control panel, then restart comp and reinstall through main lock page.

I've done this 8 times and 1 time under guest on my computer. It doesn't work.

05-31-2012 , 02:16 PM

#14

d3 fact0

Pooh-Bah

Join Date: Sep 2009 Posts: 4,161

Quote:

Originally Posted by slimshady1999

Try uninstalling lock completely through control panel, then restart comp and reinstall through main lock page.

I am able to log into my Intertops account, just fine, but keep getting the error 212 on Lock...

05-31-2012 , 03:04 PM

#15

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Not sure what to tell u then. Player admin will be available in less than 24 hours and I'm guessing lock will have completely moved to revolution by then. U should try installing again tomorrow

05-31-2012 , 03:04 PM

#16

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Both my cake and lock work fine. I'm on windows vista

05-31-2012 , 03:40 PM

#17

I AM GREEAR

old hand

Join Date: May 2012 Posts: 1,911

Hi,

We are working on these issues and we are sorry for the inconvenience, we appreciate your patience.
Sincere regards,

Alexis

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CSR, Lock Support

Atleast they are aware there is an issue at their end now. Hopefully they get it solved in the next few hours!

05-31-2012 , 03:47 PM

#18

d3 fact0

Pooh-Bah

Join Date: Sep 2009 Posts: 4,161

at least in my case I am 99% sure it's b/c I put in the wrong pw 3 times. I found my pw now, and trying to get support to reset it on their end. But unfortunately they keep blowing me off with their cookie cutter responses... sigh.

05-31-2012 , 04:59 PM

#19

mudstuffing

centurion

Join Date: Aug 2011 Posts: 154

Getting same error. Uninstall re-install did not work.

Yes, I entered a few passwords as well, so maybe entering too many wrong passwords locks the account? Unfortunately the "forgot password" link is not working.

05-31-2012 , 05:08 PM

#20

CharlieKelly

veteran

Join Date: Aug 2010 Posts: 2,836

I'm not even getting an error, Lock just straight up won't even load for me after uninstalling and reinstalling(Mac). Super frustrating. It also had me install some Microsoft program the first time I installed.

05-31-2012 , 06:07 PM

#21

wontstop

centurion

Join Date: Aug 2011 Posts: 187

I tried a few passwords wrong as well and now getting this error. I wonder how long to get a reset as I found old password.

05-31-2012 , 06:16 PM

#22

SmudgyBow

newbie

Join Date: Feb 2012 Posts: 30

I got the same message and an email back from support, email reply

Nathan

MAY 31, 2012 | 05:54PM EDT

Hi,

Your account was locked due to an influx of failed attempts.

click the Reset Password link in the Poker Client login for a new password and to reset your login attempts.

Please let us know if we can be of further assistance.

All our best,

Nathan

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CSR, Lock Support