Check status "In Progress" - Two Plus Two

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Check status "In Progress"

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07-06-2011 , 02:10 AM

jtflush29

adept

Join Date: Jan 2007 Posts: 1,039

Mine has been "In Progress" for days now.

In Progress
Your request is 'In Progress' and our team is awaiting confirmation from the payment processor regarding the fulfilment of your request. Normally, your request will not be in this state for more than a few minutes.

07-06-2011 , 10:14 AM

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

I think in progress means its on the way. At least that is what happened with my last check.

07-06-2011 , 11:04 AM

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Yeah, I'm talking with them about updating the cashier info. My last two checks stayed at 'In Progress' once they were approved and stayed there until they were mailed out. That's now how the status is supposed to work, so I'm talking with them about either updating the help text or making sure they move to 'authorized' when they're done.

-Rizen

07-06-2011 , 11:16 AM

Ebes12

grinder

Join Date: Aug 2009 Posts: 359

Good news. I have had a check say "in progress" for over a week and about 20 minutes ago I got a payout email saying my check has been sent.

So that should put everything back on pace again, good news for all players.

07-06-2011 , 11:59 AM

beeschnuts

veteran

Join Date: Sep 2008 Posts: 3,119

Quote:

Originally Posted by Ebes12

same here, just got the email saying it's been processed. So when should i expect it to arrive?

07-06-2011 , 12:02 PM

tclark828

old hand

Join Date: Jul 2008 Posts: 1,675

Quote:

Originally Posted by beeschnuts

same here, just got the email saying it's been processed. So when should i expect it to arrive?

+1.... If theyre mailing today i think we should have them beginning of next week at the latest, last time it only took 2 days after it was mailed to receive

07-06-2011 , 12:03 PM

Ebes12

grinder

Join Date: Aug 2009 Posts: 359

Quote:

Originally Posted by beeschnuts

same here, just got the email saying it's been processed. So when should i expect it to arrive?

I believe I received the last courier check that I requested about 3-4 business days after I received the email. So I would say probably Monday. Saturday might also be an option but I don't want to get your hopes up as I'm not positive.

07-06-2011 , 12:21 PM

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by beeschnuts

same here, just got the email saying it's been processed. So when should i expect it to arrive?

3-5 business days is the normal time frame. You should get a tracking # in 1-3 days.

-Rizen

07-06-2011 , 12:50 PM

Blue Turtle

newbie

Join Date: Jan 2010 Posts: 42

Quote:

Originally Posted by LockRizen

3-5 business days is the normal time frame. You should get a tracking # in 1-3 days.

-Rizen

Assuming this isn't for Americans?

07-06-2011 , 12:57 PM

#10

Ebes12

grinder

Join Date: Aug 2009 Posts: 359

Quote:

Originally Posted by Blue Turtle

Assuming this isn't for Americans?

This includes Americans! This requires cashing out from the Casino side. If you need help, just let me know.

07-06-2011 , 01:04 PM

#11

Blue Turtle

newbie

Join Date: Jan 2010 Posts: 42

oh nice! Why from the casino side though?

07-06-2011 , 01:07 PM

#12

Ebes12

grinder

Join Date: Aug 2009 Posts: 359

Quote:

Originally Posted by Blue Turtle

oh nice! Why from the casino side though?

The casino side offers a check by courier option which is not currently offered from the poker side so I would absolutely recommend going through the casino side. If you need any assistance just let me know.

07-06-2011 , 01:43 PM

#13

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Ebes is correct. The short versino is the cashiers are different on the casino vs the poker side. The poker side is on a different network and right now they're very back logged with requests since Black Friday. the casino side is experiencing no such delay and you can transfer money between the two on Lock so you can take advantage of the options on the casino side as well.

-Rizen

07-06-2011 , 07:20 PM

#14

konar

grinder

Join Date: Mar 2008 Posts: 515

Quote:

Originally Posted by Ebes12

+1. I guess they just got a bit backlogged and missed a week for some.

07-06-2011 , 07:34 PM

#15

jtflush29

adept

Join Date: Jan 2007 Posts: 1,039

Glad to hear everything is all good for you guys. Still no payout email for me now 4 days "In Progress" status.

07-06-2011 , 08:46 PM

#16

kagame

veteran

Join Date: May 2004 Posts: 3,042

Have 2 checks in progress will update also

07-07-2011 , 01:03 AM

#17

HITTHEPANDA

veteran

Join Date: Jan 2008 Posts: 2,180

where are you guys even seeing this status? i go to lock casino and only see withdrawal/deposit options, nothing to look at history or whatnot.

07-07-2011 , 01:33 AM

#18

kagame

veteran

Join Date: May 2004 Posts: 3,042

you must go into pending

07-07-2011 , 11:38 AM

#19

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

Seems like only about half of us get a tracking number email. All I ever got was the email saying I had requested a cash out and then about 10 days later Fed Ex left a note on my door.

07-07-2011 , 12:46 PM

#20

kagame

veteran

Join Date: May 2004 Posts: 3,042

yup

07-07-2011 , 01:27 PM

#21

HITTHEPANDA

veteran

Join Date: Jan 2008 Posts: 2,180

Quote:

Originally Posted by kagame

you must go into pending

pending under cashier? if so it shows no transactions, even though i have 2 seperate checks currently being sent?]

edit - yeah in both cashier pending transactions and player admin pending transactions it shows nothing. should i be concerned?

07-07-2011 , 04:36 PM

#22

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

Quote:

Originally Posted by HITTHEPANDA

I think you can probably expect the check in a few days. If it hasn't come by next Tuesday I would start asking questions.

Mine that was "in progress" disappeared a couple days before I got it.

07-08-2011 , 10:53 AM

#23

HITTHEPANDA

veteran

Join Date: Jan 2008 Posts: 2,180

requested check by courier 6/20, received today 7/8.

requested another check 7/1 so we'll see how that one takes.

ty lock for being on top of payouts at least!

07-08-2011 , 07:12 PM

#24

tclark828

old hand

Join Date: Jul 2008 Posts: 1,675

Received my check today, requested about 2 weeks ago... never got a tracking email fwiw

07-08-2011 , 08:27 PM

#25

Ebes12

grinder

Join Date: Aug 2009 Posts: 359

Quote:

Originally Posted by tclark828

Received my check today, requested about 2 weeks ago... never got a tracking email fwiw

Me too, luckily I was home today!

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