Account Verification Issues - Two Plus Two

Two Plus Two Forums Archived Forums Internet Poker Lock Poker

Account Verification Issues

...

03-21-2012 , 01:18 PM

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

So after I sent in the required documents they insta sent me an email saying they forwarded everything to security and I would get a response in 1-3 days. That was over a week ago and still nothing. I emailed Rizen and got nothing there. Is anyone else having the same problem?

03-21-2012 , 01:42 PM

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by BuSTMeANuT

If you PM or email me your screen name I can get this looked into for you.

03-21-2012 , 02:10 PM

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

pm sent

03-21-2012 , 02:16 PM

TheGame1020

grinder

Join Date: May 2005 Posts: 669

I'm trying to get this done before I deposit to save time, what are the required documents and do you just send to support@lockpoker.com ?

03-21-2012 , 02:39 PM

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

Quote:

Originally Posted by TheGame1020

I'm trying to get this done before I deposit to save time, what are the required documents and do you just send to support@lockpoker.com ?

I used an amex to deposit and had to send front and back pics/scans of the credit card, your drivers license, and you have to fill out their verification form and scan it and email it back to them. Good luck.

03-21-2012 , 06:10 PM

phunkyplum

grinder

Join Date: Dec 2008 Posts: 550

I just deposited today and it was successful. But when I try to sit at a table or register for a tourney I get a pop up that says I must supply contact details before I can sit. When I click ok it brings me to the admin page but now I don't know what to do. Help plz?

03-22-2012 , 12:39 AM

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Quote:

Originally Posted by phunkyplum

the same thing happened to me on blackchippoker. all i had to do was fill out some basic personal information (which took less than a minute) on player admin (you should be able to find it quickly just by looking) and then i was able to play. if that doesnt work, you probably have to get your account verified, which can take a very long time

03-22-2012 , 12:40 AM

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

you have to email the docs to lock security, not lock support

03-22-2012 , 02:42 AM

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

Still not verified. Shane???

03-22-2012 , 02:57 PM

#10

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

Verified. Thanks Shane.

...