Quote:
Originally Posted by tuliplife
Hi,support,my trial version ran out and I uninstalled the program. Now, when I try installing a newer version of the trial so I can buy the full version, it tells me "the configuration data for this product is corrupt. please contact support."
Need help!
Make sure TableNinja is closed and try going to C:/Program Files/TableNinja and delete the file marked "TNConfigAutoLoad". TableNinja will create a new file for you when you restart it. Let me know if this doesn't seem to fix it.
Quote:
Originally Posted by shimmy
Getting a runtime error on startup today after installing new version:
Windows 7. Seems to be a problem detecting the theme I am using (HyperSimple). Is there any way I can rollback to previous version temporarily?
Quote:
Originally Posted by shimmy
Ok, TN seems to start fine if I don't have any tables open - was trying to start it with tables already open and the error occurred as above.
But still some other weird annoyances with new version - it hasn't loaded all the settings for example (in particular on the General tab).
It sounds like you may have installed the update to a new folder instead of overwriting the copy you already had. This would leave you with a blank TableNinja settings file.
Try going to PokerStars>Help>Open my settings folder. Make sure the path listed matches whats shown in TableNinja>Setup. If this doesn't seem to solve the problem please send a copy of the following files to
support@alxsoftware.com and I'll check them over for errors:
1) Your TNLog and TNConfigAutoLoad files. You will find them in C:\Program Files\TableNinja
2) A screen shot of your desktop with a table and your HUD displayed. See instructions at
http://www.iopus.com/guides/screenshot.htm. Please send the screen shot even if you don't have a HUD or custom table theme.