We abandoned PokerTracker 3's autorating because it is not advised to use autorating while playing... we found that we were accidentally performing a disservice to our users by using a monolithic model to describe how an opponent plays. We consulted with numerous well known coaches and online poker experts who all advised us to drop this feature because it can accidentally hurt players more than it can help, and we agreed after spending a lot of time considering the options. Initially we were planning to roll out a replacement autorating system, but these plans were replaced by other improvements to PokerTracker such as NoteTracker - which is far more valuable to the majority of our users.

Although we don't have any type of autorating on our current agenda, it is something we will continue to look at for the future.

- TT

I'm afraid I cannot help without more information. At minimum we need to know the online poker room and tournament you were playing in, not all online poker rooms provide tournament summaries, we need some source of information that tells PT4 the type of tournament, placed finished, and what the payout schedule is in order to fill this data in for you. If you create a support ticket and attach the hand history & tournament summary from the session, we will be happy to investigate what occurred for you.


Additionally keep in mind that you may need to alter your results if this information is not available, just right click on the tournament and select Edit Tournament to manually fill in the necessary fields.

- TT

I play on Bovada and use Bovada Hand Converter and PT4 to import and view Bovada hands. Bovada HHs include the hold cards of all players. Everything works great except that PT4 isn't showing all known hole cards unlike HEM. PT4 is only showing hole cards hands that go to showdown or the hole cards of the winner of the hand. Is there a setting I need to change in order to view all hole cards?

attempting to attach a file to a support ticket. I am having issues, i click "attach" and the webpage shows the "circle" progress thing like it is loading/working. It takes awhile and then brings me to the following page: https://www.pokertracker.com/support/

so, im not sure why it wont attach the file, it is a log file that was requested. the particular file is 83,000 KB's, i dont know if its the size or what.

I was able to attach some other files not long before this error was happening. Suggestions?

PokerTracker does not support importing Bovada hand histories or any third party Bovada hand converters.

- TT

Zip the file first.

- TT

Hi all,

I have started played 6 max hypers and want to review my play on the bubble. How do I filter my results so I can only see hands played when there are only 3 people left on the table?

Thanks

If I want to add RB to my PT4 graph for BCP which one do I choose? And how do I add 35% RB to it?

Thank you

Click More Filters... then select Game Details > Number of Players > Players Dealt Into Hand between 3 and 3. Click Add to Filter. We advise creating a Quick Filter so you can quickly access this filter again in the future when needed.




- TT

You usually need a custom stat to track Rakeback - and that is IF you can ever track the rakeback, on many sites this is no longer possible. First you need to know what method is used. The common methods used for tracking Rakeback are:

• Dealt Rake: The original method most sites used many years ago but now very few still use this, I know that Winning Poker Network uses this method to calculate points - but I do not know about Rakeback at WPN. Dealt is also often called MGR which stands for Monthly Gross Rake, a MGR Rakeback stat exists in the PokerTracker Download Warehouse.
• Weighted Contributed: This method gives all players rake credit proportionately to their contribution to the pot. A WC rakeback stat exists in the PokerTracker Download Warehouse. Most sites use this method as a basis and then they deviate - if they deviate from WC at all, then it may become impossible to track.
• Variations on the Weighted Contributed method : Many sites use their own proprietary weighting based on your value to the site as a player and if you have been winning or losing, PokerTracker cannot track rakeback if this method is used because the weighting cannot be calculated.
• Rewards: If a site provides rewards as their rakeback method, then it cannot be tracked or it can only be partially tracked. For example we cannot track PokerStars VIP Club "rakeback" because a tracker cannot track FPP points, but PokerTracker can track VPP points - allowing you to partially track your rewards, but not actual "rakeback" or bonuses.

To download a custom stat visit the Download Warehouse, select Custom Stats, and search for Rakeback. https://www.pokertracker.com/custom/stats

- TT

So I'm trying to create a support ticket and attach the relevant HH's but when I I go to look for the HH"s, I can't find them. I remember the last time I created a support ticket and had to include HH's I had to unhide the files or something like that. Unfortunately that was on an old computer. If you could shed some light on this, that would be great.

Also, if it makes any difference, I am using PT4 on Parallels 9 if that makes any difference. If there is a way to access the HH's from the Mac side, that would be great. I've really grown to hate windows.

[QUOTE=Deb4ser;41934854]So I'm trying to create a support ticket and attach the relevant HH's but when I I go to look for the HH"s, I can't find them. I remember the last time I created a support ticket and had to include HH's I had to unhide the files or something like that. Unfortunately that was on an old computer. If you could shed some light on this, that would be great.

In PokerTracker 4 click File > Open User Data Folder. The processed hand history files are stored inside of the Processed folder.

This is something you would have to speak with the developers of Parallels about, it depends on the settings you used for your VM and is outside the scope of what we can provide for tech support since this is a Windows/Parallels request for help, not a PokerTracker help request.

- TT

Yeah, they aren't there. I see the processed folder, but the only thing in there is a few HH's from WPn

Wait, I found them. For some reason they are not accessible through the application or something. I don't know.

I'm sorry, but your description does not make sense to me so to help we would need you to please explain where you found your hand histories. PokerTracker only moves processed files to one location - the application follows the preference that you define for the folder, or it uses the default location of the Processed folder inside of the User Data Folder (Windows) or the Documents folder (OSX) if the preference has not been altered.

- TT

Basically, the folder that the processed hands are being sent to is not where the Open User Data Folder option inside of the application takes me. I never changed the default directory.

But I am pretty sure that it has always been the same since I installed on this computer a couple of months ago, and I do not think it has anything to do with my problem, so I suppose it is irrelevant at this point. I sent the HH's from when the problem first occurred two days ago, along with the names of the tables that are missing.

In PT4 click Configure > Site & Import Options. Click Preferences. The location for the Processed Files folder is shown here, this is a user preferences, if the folder location has changed, this area will be able to show you where it was changed to.



- TT

Yes, that is how I tracked it down.

At any rate, there were only two dates in there, the 23rd and the 24th, and none for yesterday or today, which is odd, because some hands are still being tracked.

This is what it looks like under the error messages tab of the import status section:

Im having trouble with pt4 tracking my hands on pokerhost. I have the settings correct on pokerhost so not sure why its not tracking

In that case I consider this to be a user change, not caused by PT4, unless we are shown evidence to the contrary in the future.

Restart your computer, start PT4 and start importing once again while your Revolution skin is still closed. What do you see now?

Next stop importing. Open the Processed Files folder. Were the hand histories moved to the processed files folder? If they were moved, and the Import Status window continued to show errors, then please send us the processed files from that date along with your PokerTracker4.log file from that session (found in the User Data Folder). If the files were not moved, please send just the pokertracker4.log file zipped and attached to a support ticket so we can determine what is the cause, it could be a problem with your OS security preferences or some other obscure issue.

- TT

yes i am new to pokertracker, used hm2 for years, i have done as u said still cannot see any hands

Poker Host is a skin on the Merge Poker Network. All Merge skins updated their poker client software this past week, this update changed the location of where hand histories are stored. See this post for instructions how to compensate for this change : http://forumserver.twoplustwo.com/sh...postcount=7471

- TT

Please post a screenshot, there are too many variables for us to debug on 2+2 without something visible in your situation. Alternatively you can create a support ticket and include the pokertracker4.log file from your last session, we can easily find the source of the issue within that file without the need to look at a screen capture. Support Ticket Instructions : https://www.pokertracker.com/guides/...t-a-bug-report

PS: Everything we will do to debug and help you is included in the quick start guide I previously posted

- TT

BB (stack in Big Blinds) are always tooking sometime to update, Sometimes it says I have 20 BB when I'm having only 14 BB and for me is sometimes a matter of push/fold. I talked to some friends and they said that they experience the same. Maybe this is commom in all stats but I need to know.

Thank you.

PokerTracker uses hand histories to determine the big blind stack size. Hand histories are stored at the end of the prior hand, and these hand histories do not include any information about tournament blinds sizes or when they will change. Therefore the Live BB stat (which displays Big Blinds in NL tournaments and Big Bets in Limit Tournaments) will always take one hand to complete at the new level before the amount of blinds is updated to match the current level. We suggest you use this stat as a starting point, but always verify the match by dividing the number of blinds by the size of your stack at the start of the hand as a precaution.

To be clear, this is not a bug... this is a side effect of how hand histories are saved in regulated environments.

- TT