Request this tournament from PokerStars, they will email it to you and then you can manually import it. In PokerStars click Requests > Tournament History to make this request. Do not check Include Personal Playing Statistics.


Using the trial is not a concern here, as long as the hand history and tournament summary exists then PokerTracker will import it. Please see our PokerStars Site Configuration guide and follow the instructions for tournament summaries to make sure you are saving summaries and importing them into PokerTracker 4 - https://www.pokertracker.com/guides/...ment-summaries

- TT

hi this may of been ask before but on black chip poker is there away you can do preferred seating from pt4 so I don't have to move the stats all the time to the right person?

Yes, we support preferred seating options at the Winning Poker Network. https://www.pokertracker.com/guides/...ferred-seating

- TT

how do i veiw hands on pt4? it loads really quick, when i look for hands it does bring them up but not on the box below only when i click on graph for example, its bugging me because it has last 100 hands or whatever but cannot see anything

How do I get hands that i played for the session? I go under results then click a session. Basic. All hands. Nothing shows up. Only when i click a point on the graph it will show a HH.

Am I correct to assume your a new user? I suggest reviewing the PokerTracker Quick Start Guide, which addresses many of the possible causes, usually this is due to either improper configuration of the Active Player in a report, or a filter is enabled.

As a precaution, right click in the report and select Configure Report. Choose Restore Default and click OK.

https://www.pokertracker.com/guides/...ck-start-guide

- TT

See the post above, we discuss a very similar issue. if this does not help, either post a screen capture or create a support ticket on our website and include the screen capture.

- TT

playing on WPN and the HUD does not always update properly. I have sb limps as a stat and i watched a guy limp SB and the value never changed. i then rested the cursor over the HUD number and it said (this session 0/2). again, it did not update.

ive been watching for this stuff and i think it is happening frequently, I am using no custom stats. Suggestions?? i use a lot of filters i guess you could say, could this be a problem?

Please create a support ticket and attach your pokertracker4.log and pokertrackerhud4.log files from a session that duplicates this issue, we will need to see what is occurring to help you find a solution.

Yes, excessive filters can cause delay in HUD updates, this is because adding a filter might force the HUD to no longer use the cache; the cache is used to help provide fast results.

Instructions: https://www.pokertracker.com/guides/...t-a-bug-report

- TT

Not sure how to find the old ticket but here's the message I get. I love the product since I use it on my PC but my mobile comp is a Mac.

Here's the message I receive.

"
PokerTracker has detected a permissions issue which prevents it from running.
Please use Disk Utility to repair your disk permissions and run PokerTracker again. If that fails please contact support for additional troubleshooting assistance."

Hello

Based that pll dont flat 3bet ip with polaraze range,there is any stat like "call 3bet range" or "call 3bet ration" etc?Thank you.

Also i play on a euro site NL25€but tp4 thinks that is NL25$ and that problem for me cos when i win 25euro he think that i win 25$ 1:1 how i can fix that thank you.

A very small number of users have seen the same problem as you, but it is certainly not "a lot" - this is a very rare problem. The error message has already told you what to do, you must run the OS X Disk Utility and then use it to repair your Disk Permissions before PokerTracker 4 can run. This error message occurs when we discover that your operating system's default file security permissions have been altered in a way that would not allow PT4 to work, running Disk Utility to repair your disk permissions will solve this problem the vast majority of the time.

If this does not work, then you must change the permissions manually using these instructions -

1. Close PokerTracker4 and reboot. Do not open any applications, just follow the instructions below.

2. Open the OS X Terminal (Applications -> Utilities -> Terminal) and copy/paste this into the new window:

sudo mkdir /Users/Shared/Library/Preferences

You may need to enter your administrator password when you do this and for security purposes it may not show anything as you type it in.

3. Using the terminal again copy/paste this:

sudo chmod 777 /Users/Shared/Library/Preferences

4. Close the Terminal

5. Run PokerTracker 4


If you follow these instructions and the problem remains, please create a new support ticket, and make sure you look for your response from our staff in your SPAM folder - OR - log into your pokertracker.com account before you submit the support ticket, you can then check your account periodically for a response - we generally respond within a 48 hour period.

- TT

A range cannot be determined by a stat, it can only be estimated in your head with the knowledge of how your opponent appears to play by using these stats. A stat is calculated by measuring an Action such as calling a 3Bet, and then dividing that by the number of opportunities that player had to take that action such as the number of opportunities he had to call a 3Bet.

(ACTION / OPPORTUNITY TO TAKE ACTION ) * 100 = ACTION PROBABILITY %

Since we can only measure situations where we OBSERVE an opportunity to take an action, it becomes impossible to know what hands consist of a range unless the hole cards are known. The vast majority of times a player flats a 3Bet he will not get to showdown, so his cards remain unknown, making it impossible to know his range for sure.

Additionally players flat 3Bets very frequently with a range that is elastic dependent on the situation. At times a flat might include JTs, other times it might be a 3Bet. Sure, it is true that some players use a chart to make their decisions, but a tracker has no way of knowing when this is occurring - which makes it rather hard to exploit.


You could create a custom Call 3Bet Ratio stat to measure the percentage of hands that might makeup a range, but the actual hands used within that range are impossible to know. If you wish to create this stat, you can visit our Customization forum on our website to ask for help.

https://www.pokertracker.com/forums/viewforum.php?f=61

- TT

We don't know if a fix is needed yet, you need to provide us an example of the hand history for us to look at to determine if the hand is the cause of the problem, if the problem is a user error, or if it is a bug in PokerTracker 4. We sometimes see hands that are improperly recorded by the poker room for the wrong currency. Sometimes this is a user error, the user might not understand the difference between Game Currency and My Currency - for a detailed explanation please see this Guide: https://www.pokertracker.com/guides/...currency-guide. If both of these are ruled out, then we will look to see if it is a bug in PokerTracker 4.

To send the original hand history to our support team for review, please open the Processed Files Folder (typically found by clicking File > Open User Data Folder) and find the hand history file which caused the problem. Zip this file and attach it to a support ticket with a detailed explanation so we can review.

https://www.pokertracker.com/guides/...t-a-bug-report

- TT

this is what i am seeing, i clicked the "user data folder" in PT4. My logs folder was empty, but I have not played a session in a bit. Once there is something in this folder, then create the support ticket???? after a session?

Make sure logging is enabled first, in PokerTracker 4 click Configure > Options > Enable Logging; you will have to restart before logging will start. We advise always leaving this feature enabled.

Then you must recreate the problem, then the logs will be in the User Data Folder after you quit PT4. When you restart PT4, PT4 moves the logs from the prior session into the Logs folder, and then creates a new set of logs in this folder for the current session.
- TT

experiencing random freezes during import w/ both hm2 and pt4, i want to try different psql version as last resort, currently using Version 9.0.15, which higher version do you support?

Evening.

Having some trouble with importing/hud on Revolution cash tables. For some reason, two of the cash tables I am playing right now are importing fine, and the HUD is completely operational. However, on the third the HUD is not working at all, and the not importing either. Kinda weird. I'm not sure if I clicked something I shouldn't have or what.

Has anyone experienced this before?

Thank you TT

9.0.15 is the latest version we support. We do not support 9.1, 9.2 or 9.3.

If you have random freezes, please visit our website and create a support ticket - the pokertrackr4.log file will let us know what is causing the freeze, our staff can then advise you what may be occurring on your computer that is causing the freezing.

- TT

Usually this is caused by a malformed hand history file or unsupported table name. Revolution/Cake is known to occasionally have a malformed hand history, and we have seen examples where the table name contains characters which cannot be saved in a file name which causes the hand history file to have a different name from the table. If you create a support ticket and attach the hand history files from that session we can investigate.

https://www.pokertracker.com/guides/...t-a-bug-report

- TT

Cool, will take care of that in the morning. Thanks a bunch.

When PT4 first came, I was promised a "more powerful" system for player categorization than what PT3 had.

I was hoping for a more indepth auto-rating system, more rules based on results and so on. So far, I have seen nothing on what was promised.

I'm running both PT3 and PT4 at the same time, PT3 only because of the auto-rating system.

I have spent quite some time on both auto-rating rules (includes only the first 13 icons), as well as my own custom icons; http://oi39.tinypic.com/10pzsox.jpg

There seems to be no limit on how many icons you can add, so I'm asking you again the guys at PokerTracker. Can you please include the same auto-rating system whcih you had in PT3 on to PT4, and also have no limits on how many icons you have, I would really appreciate it.

Keep up the great work!

Hi, I won a satellite today but when I click on my results tab in pokertracker it shows up as me not winning anything. Why won't it count as a profit that I won the satellite?