I said it in the way of sad news for me, not in the way saying like your answer didn't help me. Waiting now for their answer as soon as possible. Thanks.

where is that new option at to see if its enabled/disabled?

Im playing 6m hyper turbo's on PS. And it also seemed to start happening after i recently updated to the latest version. How exactly do i get my log files and where do i send them?

I dont have the table selection thing enabled... well i havnt done anything to enable it since updating, and im assuming its off as a default.

The problem's since the last update when the HUD stops working properly and it stops importing hands correctly. I am not disputing there may have been a database issue, which may or may not have been this problem, but there has been a major f*** up somewhere since the last update which many people have had a problem with.

I'm guessing your guys are working hard to get an update out ASAP to fix whatever went wrong so I'll guess I'll just have to be patient.

In future, I may not update to the latest version of PT4 as soon as it's available... just in case.

Ta,

Corpsey

I didn't have a HUD today on some of my WPN tables. I believe the tables with no HUD were always tables that were named without a number in it. I could be wrong, though.

Click Help and select New Features. This is the list of all of the most recent major changes. There is a great description and image of switch to disable the experimental feature here.

- TT

Wayne - At this stage there isn't much I can do to help you, we need to see the logs first before we can comment - so please include that information in the support ticket when you contact us.

We don't have any evidence that this was caused by the update yet, there could be existing issues and it just manifested itself once you refreshed the database cache. Only the logs can pint us to the truth I'm afraid.

Please follow these instructions for submitting a Support Ticket and include your PokerTracker log files.

- TT

This is not true, we have a small number of users who have had database issues that were discovered after this latest release, most of them were discovered now because they did not follow database maintenance instructions when we had prior releases that forced a database refresh. This update did not cause any actual database issues that we have noticed - if it did then we would be seeing thousands of complaints - when in reality we are seeing just a handful.

To the best of my knowledge, your issue appears to have been caused due to issues with your stored data, not PokerTracker. There are no known bugs that could have caused this problem for you, we think it is related to the database server itself, but we are still investigating. Please be patient while our support techs comb over your logs to investigate the cause.

- TT

This is a known issue, it is a side effect of the new experimental Table Select feature we added in the latest release. We have fixed this in our upcoming release, in the meantime you can enable Table Select to use that tool to place the HUD on the missing tables. Click HUD > Edit HUD Options > Advanced and place a check next to Allow Table Select Dialong When Necessary.



- TT

I am getting invalid date in hand history error for PokerStars. I am just wondering if this a known issue. My HUD is not working on PokerStars today and I don't recall an update.

Just to clarify. It's not working for 8-game mixed and HORSE but for NLHE it's fine.

We do not officially support mixed games in PokerTracker 4. Too many complications with sessions, for example the Holdem and Omaha hud issue, but there are some back-door holes that are open that we maintain as "unofficially supported" and as such receive partial support- such as PokerStars cash mixed games. Tournaments cannot be supported at all.

We did some play money and real money tests to see if your claim was corect, everything was importing properly for us as shown below. We sugest that you quit out of all poker clients, upgrade to the latest version of PokerTracker, then restart your computer and try again. Play Poker and then select Import Status to watch the imports as they are taking place. You can sit at a play money "cash game" table to test so you don't have to play at a real game while testing.


- TT

If I had known this when I was about to purchase PokerTracker 4, I wouldn't have purchased it at all.

I mentioned in my email to your company that I play lots of mixed games and am moving into tournaments and he suggested that I buy the full version.

Yeah it works for the cash games and it works for the mixed games tournaments on FTP along with the cash games but the PokerStars mixed game tournaments have an "invalid" date.

Unfortunately, since you don't support AT ALL mixed games tournaments on PokerStars, I presume this will not be fixed.

Although, 8-game cash games have valid dates, and all other tournaments have valid dates, the 8-game tournaments don't have valid dates. Sounds very fixable to me.

I wish that your representative would have been more honest with me and I wish you would take ownership of your product.

I am not asking for you to have a HUD for stud games, just the games you support.

I regret purchasing this product.

Assuming your user name at pokertracker.com is the same as it is on 2+2, then one of our (former) support representatives responded to your question referencing PLO cash game stakes in August of 2012 - almost a full year ago. We did not address anything about mixed game tournaments in that email. Your purchase took place days later.

We have never officially supported mixed game tournaments in PT4. We don't specifically block anything from importing so its possible (but unlikely) that one might slip through, but if it does it would result in improper info in your database. Think about it... each tournament can have only one tournament session, and each session in PokerTracker is for a specific game type. Its not possible to do in the way that PokerTracker 4 was designed. I do not personally have access to FTP because I am in the USA, but I will ask one of our staff members to test a FTP mixed game tournament this weekend. If it is importing, then maybe we will look into blocking the import so the integrity of the data is maintained - any import would be a bug as far as we are concerned.

If it is a cash game, and the issue affects other types of tables, then it might get "fixed" accidentally. But we cannot fix something we cannot officially support in the first place... any import and HUD to date has been a side effect of our team not blocking import explicitly when we already knew that our software does not properly support mixed games.

I feel he was honest, he answered your question to the best of his abilities. He read your question as asking about various game types, he responded to the part of your question about PLO. Our staff rarely come across mixed game questions, its almost 100% PLO and NL, so your wording about mixed games may have caught him off guard - which would explain why he only answered the part about PLO. You could have asked him to clarify, at which time our support staff would have been more specific and explained that PokerTracker 4 was not designed to be used with mixed games.

His exact quote is below. It would not be right if I posted your question due to privacy concerns.

For the record, we do have a 14 day money back guarente, and we would have extended the refund offer in you told us within 60 days because we want to do the right thing, and make our customers happy. It is almost a year later now, and this is the first we have ever heard of any mixed game issues from you.... hence I am afraid it is too late for this possibility. If you would have communicated these issues to us earlier, we would have jumped at the opportunity to make things right for you - ala its a bit to late for that now, but we still want you to know that we had every good intention at all steps of the way when communicating with you.

- TT

.

There is no difference between a cash game session and a tournament session, except the blinds go up artificially in a tournament. Crippling the software, so the "integrity" of the data is maintained seems bizarre. I didn't ask further about mixed games tournaments because they worked during the beta phase and afterwards. So I thought they were supported. Even "officially." It is only now that I find out they slipped through by accident and that your former worker misunderstood my question.


Again, I don't know why there is you make such a big distinction between a cash game and a tournament. I am sure some customers were happy about this side-effect. Do you know if the PokerStars mixed game tournaments are blocked by this "invalid date" error?


He answered to the "best of his abilities," it is rare that such questions about mixed games are asked, former employee. I should have known better than him about your product and asked further questions. Gotcha.



My regret doesn't just stem from this incident nor did I ever think about getting my money back. I am frustrated with this product and the "customer service" I have had. Despite "every good intention at all steps of the way" you had when communicating with me. Just label me a dissatisfied customer.

I agree there is little difference from a playing point of view, but there is a tremendous difference from a programing and data organizational point of view. For example in a cash game as you change between Holdem and Omaha games we can create a new table session, but that is not possible in a tournament - you cannot have more than one unique table ID at the same time. It would force PT4 to treat the Omaha and Holdem hands in the same tournament as two separate tournaments - that makes no sense, hence we don't do it. All of the Net Adjusted Winnings calculations would be wrong, and I am not positive but the equity adjusted winnings may also be incorrect because we did not design the application to be used this way.

PS: I have sent your post to our developers so they can read your comments.

- TT

Anyone else having trouble with the Probe Turn stat since latest update ?

I have the stat in my HUD and it is showing an incorrect value of 0% 1\548 times, i know this is completely wrong for this particular player and have confirmed this by running a report filtered for probe turn where i find 318 instances of a Turn Probe. (note all players are showing similarly low and incorrect numbers)

I am running the latest version and did a cache rebuild after install.

This is a known issue, we posted about it earlier this week. A fix may be released today if our testing is positive.

- TT

Have you ever considered a public "known issues" list to prevent people from using faulty stats? Or at least give a chance to avoid them. I'd be way more worried about looking at a stat that gives imaginary results, compared to, say, a rakeback estimation being 10-20% off.

Where was this posted ?

I'm very unhappy about this, this is a serious data integrity issue which has cost me money, making what have most likely been incorrect folds on the turn.

Edit, I've just found some info about this buried in a sub forum on the Pokertracker forums, i'm even more annoyed to find that you have been aware of this issue since Monday and not released an urgent update to fix.

To have an important stat displaying completely incorrect and misleading info for a week is pretty unbelievable from a company which claims to have accuracy of data as its number one priority.

Everywhere we communicate, + the question has come up a few times. On Twitter, this thread, our forums, other forums... We have been rushing to get out a fix, this was not an easy issue to solve - and once again we expect to have it out today.

We claim to strive for accuracy in our data, we work hard for that, but it is no secret that we regularly release updates that improve accuracy or fix issues that were previously undiscovered that hampered accuracy. For example look at the 4.08 release, notice that there are well over a hundred changes to the code, Sometimes while coding to improve one feature it ay accidentally break another feature - this always happens to developers reguardless of the software product. Our quality assurance team does its best job to catch these issues before we release, but sometimes something slips through and as soon as we discover it the fix becomes the highest of priorities. We have been working on this fix all week, there is a cause and effect change that occurs when stats are improved, we need to make sure we did not break something else accidentally in the process while improving the probe related stats.

The important thing to note is that assuming all works well during our QA testing, the probe stat will be fixed today. A solution is on the way!

- TT

As a former computer programmer and database designer, I can say without hesitation that what you said above is nonsense. There are differences in what the end-user views and how the database stores the data. There is no need for the data integrity to be compromised unless there are serious design flaws with the database and/or the program. I firmly stand behind the comment that both cash and tournaments SHOULD have no problems with mixed games.

The FTP tournaments work fine and are shown together as one tournament. There are no problems.

As an aside, you have a bug in 4-max tournaments on PokerStars as the Final Table is 5 handed. When you get to the Final Table, the HUD no longer works because I presume you don't have 5-handed capability.

I am sure you will fix this problem way down the road if ever because how many of your customers make 4-max Final Tables?

IIRC, it was only a HUD issue and the Final Table hands themselves made their way to the database.

As a former developer, I would assume that you should also know that its really really really hard to change design course mid-way, changes this radical cannot be done as a point release, thats something we could not even begin to consider until PokerTracker 5 or later if we redesign the database tables. We never designed PokerTracker 4 to address mixed games, we would need a mixed game filter to select the game type as something that is unified - yet this does not exist.



As evidence of the downsides of importing mixed games in PT4 take a look at this image of a FTP tournament that snuck in the back door even though we do not support it. Notice that there are two entries... now imagine that you win $100.. you database would not report $200 in total winnings, $100 twice.



It may not be obvious at first glance, but you are almost accidentally advocating for us to block import of mixed games to assure database integrity. I know that is not your intention, but if you really want us to take action, that would probably have to be the first step since its not possible to properly support mixed games in PT4 - perhaps in the future, but not now. I understand and feel your pain, your complaints are not falling upon deaf ears. For example take a look at my posting history (under *TT*) in the other games forum.. I am primarily a mixed games player and it pains me that we do not have a solution for me as a player, but I also understand how tough that would be to accomplish, it would have delayed the public release of PT4 by 6 months or more to support H&O mixed games properly due to the database changes needed and I am positive we did the right thing for the majority of our customers by getting PT4 out when we did.
Evidence above shows otherwise I'm afraid, and this is just the tip of the iceberg. The are many moving parts in PT4 that were not designed to support mixed games, its just not in the cards at this time.
I haven't seen this reported before, can you help us by sending an example hand history attached to a support ticket? We need the hand histories to be able to fix this. Thnx!
- TT

OUT NOW: PokerTracker 4.08.2

Incremental Release Notes - May 24, 2013

Key Updates Summary:

• IMPORTANT: PokerTracker 4 will advise all users to perform a database cache rebuild after the application has run the first time after installation, this is necessary to implement the changes in this release that improve statistical accuracy. A database cache rebuild may take considerable time, please plan accordingly.
• IMPORTANT: Due to changes made by Microgaming (MPN), we regret to inform you that Anonymous tables are only partially supported at this time. The experimental feature required to play at Microgaming Anonymous tables is still in development but it can be used by players who are willing to try this new feature. Please click HUD > HUD Options > Advanced and enable Allow Table Selection Dialong When Necessary. More information about this new feature is available by clicking Help > New Features in the PokerTracker 4 menu bar.

Changed:

• Import: Display a message when PokerTracker 4 is prevented from shutting down due to Tournament Detection in progress

Fixed

• Import: MicroGaming (MPN): Allow anonymous tables to import as unique sessions for each table played at the same time
• Import: OnGame: Fix to accommodate OnGame exports from PokerTracker 3 played in 2009 which created an all-in on blinds error due to improper pot size notation with multiple winners
• Import: Party: All the import of “missing hands” that contain two pots
• Import: Winning: Fix to stop the text version of "Regular" HUSNG hand histories from incorrectly importing as a cash game
• Import: Avoid crashes that could occur when shutting down while auto-import and background database queries are still running
• Hud: Winning Poker: Allow the HUD to detect unnumbered cash game tables at Winning Poker to improve the player experience with the Table Selector enabled
• ICM: Address a bug that affected Net Adjusted results when the all-in occurs between equal sized stacks that was introduced in 4.08.1 ***Manual Tournament Detection Required***
• Hud: MicroGaming (MPN): Improve unique table detection for MPN anonymous tables
• Hud: Address refresh bugs that can occur when table window titles are identical
• Filters: Address filter query bug that occurred when filtering tournament hands with the Bet Type Simple Filter from the side bar
• Stats: Fixed an inaccuracy that was introduced in 4.08 that affected the ‘cnt_t_probe’ database column in both cash games and tournaments *** Database Cache Rebuild Required ***
• Stats: Assure compatibility of the flop float database columns with heads-up play *** Database Cache Rebuild Required ***
• Stats: ‘4Bet+ Ratio’ has been modified to use the ‘4bet-opps’ database column *** Database Cache Rebuild Required ***
• Stats: ‘WSD % After Call River’ has been modified to assure that showdown occurs in some multiway pot situations *** Database Cache Rebuild Required ***
• TableTracker: PokerStars table opening
• Tournament Detection: Address the potential for a lock up that could occur when shutting down auto-import while Tournament Detection is taking place
• Tournament Editor: Fix a SQL error that was introduced in 4.08.1 that only affected users with a Small Stakes License

Additional Notes

• Due to the stat fixes and improvements in this release, a Database Cache Rebuild is required to assure that your database performs optimally when using any of the stats that were altered, fixed or updated in this release
• HUSNG players or anyone who may have encountered an all-in vs. an equal sized stack are advise to perform Tournament Detection manually to re-detect all tournaments which took place after May 14th 2013. In the Tournament Results editor filter for all tournaments that took place after May 14th 2013, then select Auto Detect.... Define the settings you prefer and then click Detect.

PS: don't forget to review the New Features Infograpgh when PT4 starts!