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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

09-22-2012 , 08:28 PM
Any news of a MAC release?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-22-2012 , 09:08 PM
Quote:
Originally Posted by fidstar-poker
Any news of a MAC release?
Yes, an OS X version will be available when our developers are done, we don't have a date, but it should be before the end of the year we hope.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 08:18 AM
I'm trying to import my last 3 month hands from hm2 to PT4...

whats the best way to do that? cause from what i've tried things dont match...

can u please help me?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 11:55 AM
How Can I change the time settings on pt4 ? I would like to get ET timezone on the software, but cant find a way to do it
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 12:36 PM
Hi guys !

Been playin w/PT4 since the first beta test.

Got the latest update.

Playin right now a trney where I have M=130 w/ a stack of 20,475
While one of my opponents has M=146 w/ a stack of 41,350...

Blinds 150/300 no antes yet...

I'm on Winamax.


Anything I should double check ?

Obviously , 'cause I'm playin' it might be complicated to fix :-/

Thanks a bunch for any help!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 12:45 PM
Quote:
Originally Posted by gravessen
I'm trying to import my last 3 month hands from hm2 to PT4...

whats the best way to do that? cause from what i've tried things dont match...

can u please help me?
PT4 can automate the import of an entire database from HEM, but it cannot import a select timeframe by itself. You can either export your hands from HEM and import them manually into PT4, or you can create a new database for the smaller range in HEM and then convert that database to PT4.

Quote:
Originally Posted by Alpha 5.20
How Can I change the time settings on pt4 ? I would like to get ET timezone on the software, but cant find a way to do it
PokerTracker uses your computer's clock and the time defined in the poker room's hand histories, there are no time zone settings that can be altered by the user. What site are you playing on? Can you tell us precisely what you are attempting to do? I suspect you may be playing on a network that uses GMT as the standard hand history format, some additional insight may help us point you in the right direction.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 12:53 PM
Quote:
Originally Posted by vinchnyc
Hi guys !

Been playin w/PT4 since the first beta test.

Got the latest update.

Playin right now a trney where I have M=130 w/ a stack of 20,475
While one of my opponents has M=146 w/ a stack of 41,350...

Blinds 150/300 no antes yet...

I'm on Winamax.
In the next hand, was the M for both players properly adjusted? Is the Live Stack Size in Big Blinds stat accurate in the next hand for the same two players? PokerTracker Calculates M and Live Stack Size in Big Blinds after the prior hand ends, this means that if the blinds change or if a new player sits down we cannot determine these two stats until the current hand is complete.

You did not disclose the number of seats at the table, so I cannot perform the calculations needed to further debug in this post. If the two stats do not fix themselves in the next hand, then please create a support ticket by submitting a screen capture of the HUD showing the incorrect data along with your PT4 logs and the hand histories from this tournament. We will need all of this data to investigate and find a solution if a solution is needed.

Please follow these instructions for submitting a Support Ticket.

Good luck!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 02:00 PM
Oki...

Link not workin tho...
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 02:01 PM
Quote:
Originally Posted by vinchnyc
Oki...

Link not workin tho...

I just checked the link from 2 computers, it is working. Try again. Alternatively visit our website, click Support, then Guides.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 02:21 PM
I play on pokerstars.com, but live in asia. I am thinking of swithcing from holdemmanager to pt4 so am using the 30 days trial for now. But loading my hands into pt4 there are differences in my monthly winnings between stats in holdem manager and pt4 (along with slightly different number of hands), I was assuming thats because pt4 takes my computer clock to set up the beginning of each month and there is some kind of overlapping/bad synchronysation somewhere? But i dont want that to happen, I just want to use ET pokerstars software time for my pt4 database as I do with HEM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 02:24 PM
i'm a bid disapointed with so many erros i get when importing hands that i buy:

ipoker hand:
Invalid pot size/winnings for hand #3449548497 (raked pot: $1,161.00; total winnings: $1,158.00) (Line #563)
GAME #3449548497: Omaha PL $3/$6 2012-09-22 14:11:38
Table Stockton
Seat 6: nogoodtoplay ($100,000.00 in chips)
Seat 5: MRhusseinAA ($100,000.00 in chips)
Seat 4: MisterDUMBO ($100,000.00 in chips)
Seat 3: GoldenTime ($100,000.00 in chips)
Seat 2: Anonymous08 ($100,000.00 in chips)
Seat 1: TTR79108072 ($100,000.00 in chips) DEALER
Anonymous08: Post SB $3.00
GoldenTime: Post BB $6.00
*** HOLE CARDS ***
MisterDUMBO: Raise (NF) $21.00
MRhusseinAA: Fold
nogoodtoplay: Fold
TTR79108072: Raise (NF) $72.00
Anonymous08: Fold
GoldenTime: Fold
MisterDUMBO: Call $51.00
*** FLOP *** [s2 c9 sQ]
MisterDUMBO: Check
TTR79108072: Bet $90.00
MisterDUMBO: Raise (NF) $317.25
TTR79108072: Raise (NF) $1,104.75
MisterDUMBO: Raise $186.75
*** TURN *** [d5]
*** RIVER *** [c8]
*** SUMMARY ***
Total pot $1,758.75 Rake -$1,100.75
TTR79108072: wins $1,758.75

pokerstars hands i have problem in all of euros hands i import:
02:54:45 pm: Error: PokerStars: Unable to import hand. Reason: Invalid limit (P€4 PL Hi (6 max)) for hand #85951640865


Here is a copy of the HH he tried to import:
PokerStars Hand #85951640865: Omaha Pot Limit (€2/€4 EUR) - 2012/09/10 1:15:55 WET [2012/09/09 20:15:55 ET]
Table 'Klumpkea II' 6-max Seat #3 is the button
Seat 1: Ostegott (€70.25 in chips)
Seat 2: grufti1313 (€459.06 in chips)
Seat 3: tjooh (€472.56 in chips)
Seat 4: steve54555 (€407.99 in chips)
Seat 5: SmallTinyMan (€874.24 in chips)
Seat 6: gravessen (€424.29 in chips)
steve54555: posts small blind €2
SmallTinyMan: posts big blind €4
*** HOLE CARDS ***
Dealt to gravessen [3s Jd 5s Kc]
gravessen: folds
Ostegott: folds
grufti1313: raises €4 to €8
tjooh: folds
steve54555: calls €6
SmallTinyMan: calls €4
*** FLOP *** [Jc 4s 4c]
steve54555: bets €16
SmallTinyMan: raises €25.97 to €41.97
grufti1313: folds
steve54555: folds
Uncalled bet (€25.97) returned to SmallTinyMan
SmallTinyMan collected €53.85 from pot
SmallTinyMan: doesn't show hand
*** SUMMARY ***
Total pot €56 | Rake €2.15
Board [Jc 4s 4c]
Seat 1: Ostegott folded before Flop (didn't bet)
Seat 2: grufti1313 folded on the Flop
Seat 3: tjooh (button) folded before Flop (didn't bet)
Seat 4: steve54555 (small blind) folded on the Flop
Seat 5: SmallTinyMan (big blind) collected (€53.85)
Seat 6: gravessen folded before Flop (didn't bet)

can u tell me whats the problem?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 04:02 PM
Quote:
Originally Posted by gravessen
i'm a bid disapointed with so many erros i get when importing hands that i buy:
We support poker rooms, but we do not support third party hand history datamining services.

1) If the poker room allows observed hands, then PokerTracker allows the import of observed hands. If the poker rooms does not support observed hands, than we also do not support observed hands. PokerTracker follows the terms of service of every online poker room.

2) When a poker room does allow observed hands, then it is up to the third party data service to assure suport with PokerTracker. We do not endorse the use of third part hand aggregators, but we cannot determine if a hand is datamined or not when a poker room allows observed hands, so as long as the datamined hand matches the observed hand format, then it can be imported.

With that said, Look at the first hand you posted, it makes no sense whatsoever. The problem is the hand history source, not PokerTracker 4. The first hand's pot sizes are all messed up, the hand claims that all players have stack sizes of 100,000 chips yet there is an all-in for less than 2K, thats impossible to be imported.

In the second hand, it looks like an encoding issue. What language is your operating system set to, and what country do you live in? Have you already updated to the latest PokerTracker 4 beta? We have fixed a similar encoding issue for Stars Euro hands a few versions ago, updating may solve the problem - if not we can fix it once we know your country of origin and OS native language.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 04:20 PM
Quote:
2) When a poker room does allow observed hands, then it is up to the third party data service to assure suport with PokerTracker. We do not endorse the use of third part hand aggregators, but we cannot determine if a hand is datamined or not when a poker room allows observed hands, so as long as the datamined hand matches the observed hand format, then it can be imported.

With that said, Look at the first hand you posted, it makes no sense whatsoever. The problem is the hand history source, not PokerTracker 4. The first hand's pot sizes are all messed up, the hand claims that all players have stack sizes of 100,000 chips yet there is an all-in for less than 2K, thats impossible to be imported.

In the second hand, it looks like an encoding issue. What language is your operating system set to, and what country do you live in? Have you already updated to the latest PokerTracker 4 beta? We have fixed a similar encoding issue for Stars Euro hands a few versions ago, updating may solve the problem - if not we can fix it once we know your country of origin and OS native language.
Regarding datamined hands no problem so... i understood what you say.

regarding the 2nd hand, the hand in euro tables, its an hand i've exported from hm2... So we have a problem here.

I live in portugal, and use windows 7 in english! my poker room is also in english.


I had another problem. i manually Exported 4.200 hands from hm2 palyed on prima, and after i import i only see 2200 in pokertracker4. :s

i would love to configure pt4 in order to buy it and switch to it... but i'm having a lot of troubles with that :s
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 04:42 PM
Quote:
Originally Posted by Alpha 5.20
I play on pokerstars.com, but live in asia. I am thinking of swithcing from holdemmanager to pt4 so am using the 30 days trial for now. But loading my hands into pt4 there are differences in my monthly winnings between stats in holdem manager and pt4 (along with slightly different number of hands), I was assuming thats because pt4 takes my computer clock to set up the beginning of each month and there is some kind of overlapping/bad synchronysation somewhere? But i dont want that to happen, I just want to use ET pokerstars software time for my pt4 database as I do with HEM.
PT4 adjusts your hand times automatically and that cannot be disabled, but if you have hands played past midnight at the end of a month (or even on other days) you can adjust the "My Day Starts At" time to a time that you never play (e.g. 5am) via Configure > Reporting Options. PT4 will then group your whole day's play together, and your daily and monthly reports should be correct.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 04:51 PM
OK I am going to try that. Also is it possible somewhat to transfer HEM notes into pt4? That would be very very valuable obviously.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:04 PM
I tried what you said and it fixes most of the problem but there still is a small difference between HEM and pt4 reports, thats very strange.

In any case developpers should definitely make it possible to change the time settings. Why should my pt4 care about what time is it on my laptop? It should just read the exact time straight on the hands histories.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:06 PM
Quote:
Originally Posted by Alpha 5.20
OK I am going to try that. Also is it possible somewhat to transfer HEM notes into pt4? That would be very very valuable obviously.
Yes, if you convert your entire HEM database using the PokerTracker 4 Setup Assistant. We cannot import Notes that have been manually exported though.

- TT

Last edited by PokerTracker; 09-23-2012 at 05:22 PM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:25 PM
Quote:
Quote:
2) When a poker room does allow observed hands, then it is up to the third party data service to assure suport with PokerTracker. We do not endorse the use of third part hand aggregators, but we cannot determine if a hand is datamined or not when a poker room allows observed hands, so as long as the datamined hand matches the observed hand format, then it can be imported.

With that said, Look at the first hand you posted, it makes no sense whatsoever. The problem is the hand history source, not PokerTracker 4. The first hand's pot sizes are all messed up, the hand claims that all players have stack sizes of 100,000 chips yet there is an all-in for less than 2K, thats impossible to be imported.

In the second hand, it looks like an encoding issue. What language is your operating system set to, and what country do you live in? Have you already updated to the latest PokerTracker 4 beta? We have fixed a similar encoding issue for Stars Euro hands a few versions ago, updating may solve the problem - if not we can fix it once we know your country of origin and OS native language.
Regarding datamined hands no problem so... i understood what you say.

regarding the 2nd hand, the hand in euro tables, its an hand i've exported from hm2... So we have a problem here.

I live in portugal, and use windows 7 in english! my poker room is also in english.


I had another problem. i manually Exported 4.200 hands from hm2 palyed on prima, and after i import i only see 2200 in pokertracker4. :s

i would love to configure pt4 in order to buy it and switch to it... but i'm having a lot of troubles with that :s
can u help me? I have the latest version of PT4 (4.05.2 BETA)
And i'm from portugal but i use the windows in english...
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:31 PM
Quote:
Originally Posted by gravessen
regarding the 2nd hand, the hand in euro tables, its an hand i've exported from hm2... So we have a problem here.
PokerTracker and HEM are two very different programs, they take the philosophy of importing more non-qualifying hands than PokerTracker does, we disqualify hands that are malformed if they might result in improper stat data. Both methods have their advantages and disadvantages.

There is nothing wrong with this hand, I was able to import it on my desktop and it works. I think this is an encoding issue with your OS, or you have not upgraded to the latest beta yet. If you have upgraded, then please contact us with your PokerTracker 4 logs so we can see what is causing this problem in your operating system.

Please follow these instructions for submitting a Support Ticket.

Quote:
Originally Posted by gravessen
I live in portugal, and use windows 7 in english! my poker room is also in english.
Portuguese keyboard or English? If it is Portugese then we may have a clue that helps us solve this issue.

Quote:
Originally Posted by gravessen
I had another problem. i manually Exported 4.200 hands from hm2 palyed on prima, and after i import i only see 2200 in pokertracker4.
Prima is Microgaming in PokerTracker 4. This issue has the potential to be too vast of a subject to be discussed in this thread, I sugest you contact us by creating a support ticket so we can go into detail. Please follow these instructions for submitting a Support Ticket.

PS: Instead of manually exporting & importing, you should try our built in conversion tool HEM/HM2 databases. Tools: Setup Assistant.

Quote:
Originally Posted by gravessen
can u help me? I have the latest version of PT4 (4.05.2 BETA)
Your issues are to complex for help in this thread, we use the 2+2 thread for basic support, anything personal such as an OS configuration requires a support ticket so we can look at your logs as explained above. We will probably solve your issue within a day or two once we have your details. Good luck!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:38 PM
Quote:
Originally Posted by PokerTracker
PokerTracker and HEM are two very different programs, they take the philosophy of importing more non-qualifying hands than PokerTracker does, we disqualify hands that are malformed if they might result in improper stat data. Both methods have their advantages and disadvantages.

There is nothing wrong with this hand, I was able to import it on my desktop and it works. I think this is an encoding issue with your OS, or you have not upgraded to the latest beta yet. If you have upgraded, then please contact us with your PokerTracker 4 logs so we can see what is causing this problem in your operating system.

Please follow these instructions for submitting a Support Ticket.



Portuguese keyboard or English? If it is Portugese then we may have a clue that helps us solve this issue.



Prima is Microgaming in PokerTracker 4. This issue has the potential to be too vast of a subject to be discussed in this thread, I sugest you contact us by creating a support ticket so we can go into detail. Please follow these instructions for submitting a Support Ticket.

PS: Instead of manually exporting & importing, you should try our built in conversion tool HEM/HM2 databases. Tools: Setup Assistant.



Your issues are to complex for help in this thread, we use the 2+2 thread for basic support, anything personal such as an OS configuration requires a support ticket so we can look at your logs as explained above. We will probably solve your issue within a day or two once we have your details. Good luck!

- TT
Portuguese keyboard... So with that info what can i do?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 05:54 PM
Quote:
Originally Posted by PokerTracker
I just checked the link from 2 computers, it is working. Try again. Alternatively visit our website, click Support, then Guides.
Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 06:03 PM
Quote:
Originally Posted by gravessen
Portuguese keyboard... So with that info what can i do?
This might be the cause of your problem, using a Portuguese keyboard and a non-Portuguese Operating System. But we will not know for sure until we see your logs.

once again... Please follow these instructions for submitting a Support Ticket. Your issues are too vast and also too personal for this thread. We need to see your logs to be able to help you.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 08:32 PM
CAn anyone confirm if:

3bet vs BTN 2%bet: mean there is a limp, a guy isolate and other 3bet

and

3bet vs BTN open: assumes that there is no limp?

Am i correct?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-23-2012 , 08:43 PM
Another question, can i have a stat like i had in hm2 that tell me for example :3bet vs EP open WHEN 3betor is IP ?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
09-24-2012 , 03:06 AM
Quote:
Originally Posted by Alpha 5.20
I tried what you said and it fixes most of the problem but there still is a small difference between HEM and pt4 reports, thats very strange.

In any case developpers should definitely make it possible to change the time settings. Why should my pt4 care about what time is it on my laptop? It should just read the exact time straight on the hands histories.
The vast majority of users want the time of their hands to appear as local time and that is how PT4 is set up, although I believe there are plans to allow you to configure an offset manually for cases where the times specified by the site don't include a timezone or whatever. This should allow you to do what you want when it is introduced, although I don't yet know when that will be.

Without seeing your hands it's hard to say what causes the differences from HM2 so please open a Support Ticket and attach screenshots of the differences so that we can see how to get started looking into this for you.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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