Quote:
Originally Posted by gravessen
i'm a bid disapointed with so many erros i get when importing hands that i buy:
We support poker rooms, but we do not support third party hand history datamining services.
1) If the poker room allows observed hands, then PokerTracker allows the import of observed hands. If the poker rooms does not support observed hands, than we also do not support observed hands. PokerTracker follows the terms of service of every online poker room.
2) When a poker room does allow observed hands, then it is up to the third party data service to assure suport with PokerTracker. We do not endorse the use of third part hand aggregators, but we cannot determine if a hand is datamined or not when a poker room allows observed hands, so as long as the datamined hand matches the observed hand format, then it can be imported.
With that said, Look at the first hand you posted, it makes no sense whatsoever. The problem is the hand history source, not PokerTracker 4. The first hand's pot sizes are all messed up, the hand claims that all players have stack sizes of 100,000 chips yet there is an all-in for less than 2K, thats impossible to be imported.
In the second hand, it looks like an encoding issue. What language is your operating system set to, and what country do you live in? Have you already updated to the latest PokerTracker 4 beta? We have fixed a similar encoding issue for Stars Euro hands a few versions ago, updating may solve the problem - if not we can fix it once we know your country of origin and OS native language.
- TT