if he does not use a vpn the next time he logs in his account will be frozen and money taken away from him automaticly by their system(unless he has one of the 2-3 top affiliates)
but then again if he uses a regular popular vpn same will happen(took me 5months to find a vpn that does not get banned)

I am please you will be giving Binbs a license.
I am still not happy with how it resolved though, because the same thing can happen again.

Show me where exactly in your terms an email binds you to a machine?

This is the cause of the argument and where the problem lies.

After reading more about law and talking to a someone who graduated law from Singapore (this is nearly the exact same as British law), I can understand why you wrote your terms in red.

"!!!Generate a request on the machine you want to use a license on.!!
- A license is bound to that ONE machine and cannot be moved or resold!
- virtual machines are NOT SUPPORTED!!!"

No where in your skype chat with Binbs did it say that an email is bound to a machine. No where in your terms does it say the same thing.

I refuse to accept that this is Binbs' mistakes. You clearly didn't inform your customers prior to this happening that if you give an email it is bound to the license and that if you had an existing email in your database it will be bound to a previously existing machine.

None of this is mentioned anywhere. Because this is the case I feel it is your mistake and noone elses.

P.S
How is Binbs supposed to claim his license? If he bought 2 license from you previously and gives you existing email they will be bound to his existing machines.
If Binbs has a new machine he needs to give a new email address.
He has to go through the hassle of creating a totally new email address. Why should he have to do this?

Hopefully Binbs won't accidentally give his previous email because you don't have any fall-back measures., and again this problem will arise.

Yes. Good.
A point of view will show who the rest of us (anyone reading here) whether a reasonable person would do the same thing from either perspective.
It is not reasonable to expect your customers to know something about your policy when it is clearly not shown anywhere, hence I think you would lose this case if this ever got to court (thankfully it won't)

I'm trying to pick apart your system to see how poorly made it is.
I have done this by stating a bunch of facts, and a bunch of questions.
Those questions were directed at you.
You have not answered them.

I am glad you are reasonable enough to give Binbs a license. I just hope you are reasonable enough to take everything on board and change your system.
This system is what got you into this mess in the first place. It has wasted my time, your time, and made you reputation worse. All of these things are negatives and as a business person you don't want that.

Since this discussion I have looked at another competitor, Kings hand, who offers a similar service. I believe I will doing business with him in the future, and I believe many others will do the same thing. Altogether this has hurt you, I hope you can learn and take away from this because if you don't change, people will be hopping bandwagons from your to someone elses.
Good luck.

@BackBlood:

You leave me speachless. I explained all in detail and you still not grasp it? Either you indeed cannot understand me, in which case i feel very sorry for you or you don't want to understand, in which case you are just a troll. I wont feed the troll.

in either way, i will ignore your posts in the future. Pretty pointless even reading if someone doesn't listen

hey noelte.

Firstly I wanna say thanks a lot for coming around and changing your mind about this. Im very happy to hear that we can continue our business relationship. I will do my best to understand all terms and conditions in the future :P


Also as an added bonus, I might need to buy a second license from you as I am thinking about having two machines that I play on. One at home and one at the office.

Ill contact you shortly about this

Cheers,

Alex

I think this program might be usefull to me, but

a) where can i see a good overview of its current working functions ?
b) where can i download it ?
c) can i get a trial ?

thnx !

I admit i don't have a good docu. I have a youtube channel with a bunch of videos. For handconverter/grabber i do not offer trials, as the functionality is pretty clear. Contact me on skype (x__Ronald__x / PokerPlaner) than i can answer your questions and give you a download link. Here as of rules for none-payed support threads, i cannot post links.

Build 620 giving me the following error when I check the "converted" files they read: "Game #23738882393 SUPPORT EXPIRED! starts.

#Game No : 23738882393 SUPPORT EXPIRED!
***** Hand History for Game 23738882393 SUPPORT EXPIRED! *****

I purchased the full license early 2014. Is this a time zone computer clock issue? It's currently 6am Jan 01 2015 in Thailand.

Thanks

Hello,
When I try to extract the files the following error occurs "cannot create ***** access denied"
What the problem might be?
Thanks

@ebffs: You use a older release of PokerPlaner, you need to get a release 614+

@Ivetka: usual it's related to the pokerplaner files still in use. So you need to close all instances. afterwards extract the files. Sometimes when doing the download somethings goes wrong, so if you cannot extract files to a complete new folder, redownload the release.

resolved now, thanks.

Been pretty busy over the holidays, but from a quick scan I assume everything has been resolved, more or less? I try not to get involved in spots like this when possible; usually it's best if the parties can come to an agreement themselves.

Imagined something like that.... what a good moderator would do.

I just see myself running into same problem next time, this time a very little detail made me reconsider...

Good or lazy (and busy with family events), take your pick.

Regardless, anyone should feel free to use the Report Post feature or PM me if a moderator is required in here, otherwise I'm going to assume this has been resolved now.

..

Make a auto time bank click for peoplepoker/enet and you'll make money. Planner has no time to do it.

Doest anyone also has problems with pokerplaner script on pokerstars? I cant get any seats this year?

better contact me via skype, i will explain how to use pp on stars. there was alot work around this lately and i don't want to share the insights in public.

Does anyone has problems that pokerplaner script seats him at the table even if there are only regulars marked? noelte says that this shouldnt be happening but it does and 2 of my friends are also complaining. Does anyone has same problem?

talking about pokerstars or 888? and you use only open table seater or also lobby scanner?

if pokerstars and open table seater, it hard to imagine that you get seated with only as reg marked players. As basicly i use the player names to look for their colorcode to get their fish/reg score.

It's more likely your setup don't match your expectations and/or you changed the color code of a player and didn't open/close the player notes dlg of pokerstars, which is needed to make stars save the changes....

forgot, if you have enabled the log, you can see why you got seated.... (log.txt in your PokerPlaner folder)

What do you mean with: and didn't open/close the player notes dlg of pokerstars, which is needed to make stars save the changes.... ?
I should open and close the file where i have notes? Or open and close the tab: player notes in options in pokerstars?

pokerstars has a player notes dialog, where you can see ALL the players, add new, create new labels,.... when that dialog is closed, changes you make on player color assignments are saved. afterwards pokerplaner read the notes.xml again and will know the changes you made

Is there a list of all the rooms that pokerplaner works for?
Also, how do I purchase this?

contact me on skype: x__Ronald__x / PokerPlaner