Gotcha... ok, that makes sense. It might be how it's checking for players, and when SB doesn't post it causes that issue. I'll have to look into it more. Thanks for posting.

Thanks for the quick reply!

Just to be clear, the issue is NOT what happens when the SB doesn't post, I think you handle that fine. The issue is the general labeling of players 'UTG' who shouldn't be UTG.

In general, the labeling of players should proceed outward from the button, by counting how many off the button the player is. The button should be labeled Button. The person who acts before the button should be labeled CO. The person who acts before the CO should be labeled MP, and the person who acts before MP should be UTG, in a 6-max game. Counting how many people from the button the player is will always get you the right labeling for the positions. So at 6-max tables, the only times there should be a UTG is when 6 people are dealt in, or 5 people are dealt in with no SB dealt in.

As for incorporating 9-max tables into this framework, that's another story. If we're going to call the player 3-off the button 'UTG' in a 6-max game, it may be a good idea to call the 4-off the button, 5-off the button, 6-off the button, and 7-off the button players something other than UTG in a 9-max game, so that people who want to look at position stats with all hands combined don't get incorrect numbers.

Yes, I understood. Thank you. I will check it out. I understand when you're saying it's happening, and it's not every instance.

Haven't used the Hand Converter for a while to study my play, decided to open it for the first time in 2-3 months and it says 'You are being asked to reactivate because either the hardware profile on your machine has changed significantly or you have de-activated your license for installation on a new machine' (purchased 6 months ago). The serial number I was given doesn't work. What to do?

You probably just need to reset the activation. Something probably changed on your hardware profile. E-mail support and they can do this for you.

minimize to tray option please!

For the converter? Why would you want this? Totally open to that option, but would love to know why.

sorry i meant the hand grabber

Gotcha.... ya, it's something we'll probably do one of these next build. I mean right now you just minimize it and it's out of the way.

In the process of converting 25k hands today, i received about 30 errors. Which is fine, its expected. But then when uploading them to HM2 i received almost 1 thousand duplicate messages. None of these are actually duplicates but HM2 seems to think so. And also when adding up what im actually up in Cash, the amount does not add up to what i see in HM2, which im assuming is because of these 1k hands not getting uploaded. What can i do?

FWIW Running v.46. Also, i tried deleting the database and re converting all the hands and same thing. Yes HM is selected on the BHC

Are some of these older hands? You shouldn't have any errors, but it's possible if some of them are corrupt from bovada. You'd have to look at which ones didn't convert.

As far as the duplicates, did you use the bovada card catcher at all? The only time HM would say it's a duplicate is if that same hand already exists. That doesn't have anything to do w/ the converter. The whole hand has to match exactly.

First thing is check what hands are duplicating, where is the sample coming from? Where did you get the 25k hand sample? Were you re-converting hands you already had saved somewhere?

These are all hands played in the last 2 weeks. I was originally not re converting hands. But after i got that error, i purged the HM2 database and re converted the originals and still got the same errors.

I am not using bovada card catcher.

I am ok with to 30 odd hands that didnt convert and were skipped. But its obv frustrating that there are 1k hands that when uploaded into HM2 after being converted are being skipped or marked as duplicates by HM2.

Gotcha. Ya, you shouldn't have any hands w/ errors. But it's very likely they are not correct hands from bovada, although that almost never happens anymore from them.

Can you send some of those error hands to our support please? Also I'd delete and clear out the converted folder, and re-convert the original hands. If you have duplicates again, I'd check the original bovada folder and just by eye check see if some names match up by sorting by file name. My guess is that either there's already stagnant files in your folder, or some of the original hands are duplicates. There's zero logical reason the converter would create a duplicate. It's just not possible for it to do.

Could I just send you guys the 25k hands? Im not sure how to find the specific hands that its having a problem with. If so, where do i send?

In HM2, in the import screen (and this will all still be there even if you open it now), there's an error tab. You can just click on it and it will show you the error hands in full. You can copy and paste them or export them I believe.

You'd send them from here and just attach the files in the form:
http://www.acepokersolutions.com/ind...ompage/contact

How do I convert zone hands into holdem manger?

Just download and import them. There's a tutorial video in the app (right hand side of screen) you can watch if you're unsure. You just need to make sure you set your target player to HERO for pokerstars when you view your stats. But there's no trick, just convert and import.

You can e-mail the 25k hands if you can't figure out how to grab the error hands. That's fine.

Ordered and downloaded this last night. Problem is after I download it and try to run it nothing happens.

Your firewall is blocking it from running. You can either add an exception, or you'll have to turn any firewall / virus scanners you have have temporarily.

I'm trying to view my Bovada tournament hands in PT4, but they aren't showing up. I just upgraded to the tournament version of Bovada Hand Converter and first time trying it. Please help.

Make sure to add your target player in your tournament screen as: HERO for pokerstars.

Thanks. Actually it works like a champ. I never reviewed tourney hands before, so just needed to click the T for Tourneys. I'm good now.

Ok, cool. Glad you got it working. Yeah, you need to be in the tournament section.

I am getting Multiple "a pokerstars invalid pot size for hand xxxx (line xxxx)" error. These are converted bovada SNGs