Been testing last 2 days. Playing MTTs and using HM2.

Both days once I busted Bodog MTT and closed table player stats immediately jumped to ACR table. Only HM2 restart helped to get back ACR stats on ACR table which is annoying thing to do in middle of session.

Am I doing something wrong? I think both times I closed Bodog table quickly after i busted.

I think you're using the ignition card catcher, not the hand converter.

If this is the case, we'd need to know all of the software you're running because the catcher isn't controlling any of the things you described. It's just writing hands in real time.

Yes Ignition Poker Catcher.

Yesterday when I was moved to different table on Pokerstars, stats from Bodog table which I busted like 30 minutes ago came to that Pokerstars table.
However this time I just went to active sessions, table finder and put correct stats for stars table.

I am just curious if somebody else is having same issues and is there a fix? Or what I have configured wrong in my setup?

Software I was running: pokerstars.eu, pokerstars.es, starscaption, 888poker, 888caption2, winamax, AmericasCardroom, WPN Tools Lite, TigerGaming, BetOnline Card Catcher, Bodog Poker, Ignition Card Catcher, HM2

After installing Ignition Card Catcher I have not made any changes to my setup. Just installed it, it automatically got added to HM2 Auto Import Folders and what I did was just change Hero name at Ignition Card Catcher and added that name to my alias in HM2.



Here everything looks fine to me also.

Can you move this to the correct thread then please?

My short answer is, I've never seen or heard of it move to a stars table. I think if you open active tables and delete it, then it should remove. But let's move this to the correct thread.

I have a lot of file errors-- is the process just to get them to allow me to re-download them again?

If I have file errors again what should I do?

Double check the content of your original files. Make sure they are complete. Make sure you're importing from the correct directory. Make sure you have the latest hand converter version.

There's no bugs, issues or errors w/ the converter. It's 100% working. I haven't seen a legit bug on it in over 2+ years honestly. So I'd check all of the files and your process first.

I had them reset my download and re did it and it seemed to work fine. Not sure what was wrong.

So I downloaded another batch of hh and I have 15/30 files that I downloaded that again have errors.

If I look in the files they look fine, but I honestly don't know what I'm looking for. I'm importing from correct directory and I have the latest hand converter.

If I copy/paste the stuff in the .txt file and save it, then it converts fine which makes 0 sense to me.

Okay, I'm still getting errors when I download hh. I downloaded and attempted to convert 26 files just now, of those 15 produced errors. Now, again, if I open these files and resave them with a different name and then convert them it works fine, so it must somehow be an issue with the file name? I really don't understand how this works, but any help would be appreciated.

Yeah, that doesn't make any sense at all. I'll ask the dev team tomorrow any possible thoughts on what could be going on, but it sounds like a system issue. The converter is converting correctly when it has the correct info.

Are you 100% sure that there aren't just some bad hands in the directory you're importing from that are left over? Maybe remove any existing hands also. I'll see what the devs say.

Converter is already fully compatible with HM3? When I use HM3 with other sites, or original pokerstars hands it works well, but when I use bodog converted hands, It doesn't muck holecards of villains that folded before showdown in replayer and this makes a lot visual poluition when reviewing hands, is this a bug in my software, in HM3 or the convertor will need to be updated?

Well tomorrow I can try to download my hh and try it with a new batch but after I convert everything the directory is empty. If there was an issue with one file I don't know why that would affect the other ones that also do not convert? If you have an idea for trouble shooting for my hh set tomorrow let me know

I think HM3 isn't allowing them, but I'll need to look into it more to say for sure.

They get placed in your original bodog hand directory after conversion. So if you have hands tomorrow that give you an issue, go into that directory (it's the second one listed in the converter) and send those to support.

But again, it sounds like something is going on with your system, because they are converting after you re-save them (which doesn't make much sense). All we can do is check them out to see if there's something specific about the hands.

Is there anything unique about your system setup we should know about?

Not from my perspective nothing weird with my set up.

Send in some hands and I'll have someone look at them. I've not seen any issues with the converter in over 2 years though, and at that time it was because of a database change.

My most recent hh downloads all worked with no issues. Very confusing... if I have the error again I will record me changing the file name and it working and then save the files that have the issues and forward to support.

Ok, sounds good. Glad it's working now though.

I was told by some support that we could use the most up to date version of HEM2 with all hole cards known. Is this true?

Yes, correct. Some time ago we put out an update that will let you use any of the latest hm2 and still see known hole cards.

does this work for HM3? if so, is there something else i need to do or just do it like with PT4?

It works w/ HM3.

I tried to update HM2 and have a 1.2 mil hand database with all hole cards known. Hole cards no longer known and had to downgrade back...

You'd have to re-convert those hands to fit the updated HM2 format since you originally converted them with the older 8079 version. How HM2 allows for hole cards to be shown is different between that version and any of the latest versions.