I have a problem with Unibet.
The HUD works, but the HUD stats don't disappear the next hand when someone is out of the tournament. I also noticed that PFR was wrong with a player. I saw him raising pre, but his stats keep telling 0%.
Everything works fine on other pokersites.

Thank you!,

ironman

Yes, I can open the file while not logged in as administrator.

I knew HEM dones't save Bodog hands, but my questions, if I have used ohter software saved the bodog hands, will I be able to import hands into HEM, and then display as HUD?

thanks.

hey fozzy,

playing on carbon, my stats pop up fine, but they are all off as far as seating goes. like all of my seats are shifted over 2 seats so my stats are 2 seats to the left and so on.

Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Please reproduce the problem and send a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/


Which Operating System, Firewall, and Anti-Virus are you using?

What are your 'UAC' settings?

start > control panel > user accounts > change uac settings: ?


Did you happen to do any/all of the things from this thread? http://forumserver.twoplustwo.com/48...conds-1004831/


I am not sure what to suggest, other than a teamviewer session, so I will send an email to the rest of the tech team and get some more suggestions.

Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 09:00 - 18:00 GMT, any day except Sunday or Wednesday.


HM should work with Bodog HandGrabber or the new Bodog Scanner

Configure your pokerclient preferred seating and seating preferences in HM accordingly.

http://faq.holdemmanager.com/questio...+Merge+Network

1) Open one Table, play at least one hand.
2) Move the stats with the right mouse key to the correct positions.
3) Table manager -> File -> Save positions
4) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.

Hi, How can I have HEM Small Stakes save my hand history stats and show them as of the time and hand played, instead of continually updating the stats?


Thanks.

After some more games, I noticed that the HUD doesn't automatically appears after the first hand, so i have to use the table finder everytime to get a HUD. Also the HUD doesn't refresh after every hand, that's why i thought it was so strange that guys PFR kept at 0% lol
I did some research about similar problems and i found some similar problems and they were all asked to attach there holdemmanager.config file.
This is the most recent one; http://forums.holdemmanager.com/poke...-unibet-3.html
But it still doesn't seems to be fixed ...
I already tried to remove that file and restart HEM so it makes a new holdemmanager.config file, but that didn't help. Also making a new database did not help.

So do i still have to do the same things you replied first or just attach holdemmanager.config and prefs.xml ?
And how do you attach files here ?

Thank you for great support !

Anyone having trouble opening HEM2 beta after updating windows to service pack 1? I've updated HEM2 to latest release but still getting a unexpected error when opening it up. It won't load or anything just goes to the HEM2 screen then the error pops up... Not sure whats up ... Ran fine yesterday

Anyone knows how to export all hands for all players in the database? I mean you can export all hands for a specific player, but I didn't find the way to do that for all of them.

I have HEM installed on 2 computers and I'd like HUD to have the stats data combined on both of them.

Is the support team having problems? I cant install HEM and i have contacted support.
Someone by the name of Kevin sent me an e-mail stating that we should schedule a remote session. This was on Monday and I sent them another e-mail yesterday and still no response back. I would really like to start playing poker with my HEM software soon. Is there a problem that anyone knows about or do I need to wait?

In the replayer? You can choose to display stats up to day of hand.

http://faq.holdemmanager.com/questio...player+Options

Not sure you can - I cannot see how anyway! Please attach them to an email instead and send to support@holdemmanager.com with a link to your post.

Please make sure windows is fully updated until 'No New Important Updates are Found', including Internet Explorer (even if you use a different web browser). Please bear in mind this may require more than one restart of your PC.

Please ensure you are running the latest version

http://www.holdemmanager.com/downloa...ger_2_Beta.exe

If you still have issues please attach your log.txt file to an email and send to hm2support@holdemmanager.com with an explanation of your problem or a link to your post. If your Windows is hiding known file extensions the file will simply be called 'log'.

You may need to enable the option to see Windows hidden folders/files.

Windows 7/Vista;

C:\Users\{username}\AppData\Roaming\Holdem Manager
Showing hidden files: http://www.bleepingcomputer.com/tuto...torial151.html

Windows XP;

C:\Documents and Settings\{username}\AppData\Holdem Manager
Showing hidden files: http://www.microsoft.com/resources/d....mspx?mfr=true


You can export all hands from the database control panel.

http://faq.holdemmanager.com/questio...%20all%20files

PM me your email address that you contacted us with and I will look into this for you.

Will do sir and I very much appreciate your help.

EDIT:

I cant seem to PM you...maybe I'm too new?


Anyway, I'll right it here:

jgramajo85@yahoo.com

Should be solved now? I see that you are an email converation with Fozzy.

nope. I still haven't been contacted by support yet.

When i've send it, i get an automatic email with this in it;
Delivery to the following recipients failed.

support@holdemmanager.com

I have checked and we have emailed you more than once and you have not shown for the Teamviewer sessions my colleagues scheduled for you. Please check your spam/junk inbox as it is likely our messages to you have ended up there. I will send copies of these messages via another route and if you have further problems you can contact me there.

PM sent.

Any chance you can bump me up the HEM2 beta waiting list?

i have replied to the e-mail you sent me. Thanks again for your help.

Why does HoldemManager delete all stats older than a month, and how to prevent it?
I noticed that HoldemManager keep all the stats (like VPIP, PFR..) in a SQL table called "compiledresults_month". Strangely there is another table called
"compiledresults" which is EMPTY ... why? How can I configure HoldemManager to show ALL stats and not only those of the last month?

Thank you very much

HEM doesn't delete any stats automatically, the Hud just displays the stats according to the configuration in the additonal hud filters.

but.. when get compiledresults table populated? If I turn on the option to show all stats not all that of the last month, should this table (compiledresults) get automatically populated?

just bought hem pro installed 1.12.04 its not importing ipoker hand i can see hud in game.

poker settings saved hands locally
added folders to import
auto detected
searched my name in hem
checked filters

Using windows 7 program is running as administrator

what am i missing here i did everything right

UAC is disabled
no 3rd party programs like spyware
windows set to show hidden files
HEM says it has imported 6 hands but i cant see them in HEM

i can see the HH in this folder though
E:\Boylepoker\History\LIVEPOKXX\Table

just played a hand and i can see HEM says imported 7/7 so it saw the hand and theres no error while importing but nothing appears in HEM reports

My understanding is that the last of the beta codes on the waiting list should be released today or tomorrow. If you have not received it in 24 hours feel free to PM me the email address for your HM.com account and I will ask someone to send you a code manually.


What exactly are you doing, and trying to achieve? If you have technical questions about the SQL database tables we would have to forward those to the developers.

Please email the questions with as much detail as possible, with a link to this thread and your forum name, to support@holdemmanager.com


The HUD works but you cant see the hands in the database?

Cash Games > Reports > Click 'Change' and search your Poker Site name. You can also click the Arrow, that opens a list of previously searched names, and choose Player Search.

Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php