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12-27-2009 , 12:32 PM
I did an update so i would not have any HUD problems for switching $/€ tables

i did an update before ofcourse but this time i had to set up my player preferences again, cant remember i had to do that the last time

player alias was already set, but i did had to set up the auto import folders again also

so there i was ready to hit the tables again,

but no table manager and no HUD on any table, not even the $ ones.

what am i missing?
Holdem Manager Support Quote
12-27-2009 , 03:07 PM
Quote:
Originally Posted by The Lee
Hi, i'm having trouble installing postgres on my new pc. It has Windows 7, if that helps. I followed the instructions on the website and got to the end with the screen that says "initialize database cluster" and entered the password as postgrespass like it says and then get a service check saying "the secondary logon service is not running. This service is required for the installer to initialize the database. Please start this service and try again."

what is this telling me to do exactly?
The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.


Quote:
Originally Posted by Mikey T
I downloaded and installed HEM but can't use the trial version. The tab on the bottom that says 'Try' is greyed and and not clickable. Anyone know why?
You must have installed it previously? Unfortunately it is not possible to extend the trial. We do offer a 10 day full refund, so you could use that as an extended trial of sorts.


Quote:
Originally Posted by GeneralVit
Using Multiple Panels,

Is there anyway to use different background color for the panels?

I use two panels per player, one for preflop and one for postflop.
I would like to white as background color for the preflop panel and black as the background color for postflop panel.

Been trying to figure it out on my own, but not solving it. Perhaps its not even possible.

Thankful for help,

GeneralVit
No, this is not currently an available feature.

You can suggest it, or vote for it, here - http://holdemmanager.uservoice.com/p...er-suggestions


Quote:
Originally Posted by Al $wearengen
I did an update so i would not have any HUD problems for switching $/€ tables

i did an update before ofcourse but this time i had to set up my player preferences again, cant remember i had to do that the last time

player alias was already set, but i did had to set up the auto import folders again also

so there i was ready to hit the tables again,

but no table manager and no HUD on any table, not even the $ ones.

what am i missing?
No Table Manager? Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.


If you still don't see a Table Manager, try this:

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.


1) Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174
3) Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php
Holdem Manager Support Quote
12-27-2009 , 09:31 PM
Is rake calculation still dealt only, not possibility for contributed?

EDIT: Apparently is - FK YEAAAAAAAAAAH! You guys are doing terrific job. I love you. The price you ask for this software is way too low considering how valuable tool this is to MSNL+'ers. Peace out, fellas!
Holdem Manager Support Quote
12-27-2009 , 09:41 PM
Quote:
Beta 5 Other New Functionality
* Updated the rest of the site rake methods. Pacific, Bodog, Everest, FTP, Party, Stars and Cake use Dealt. Cereus and Betfair use Average Contributed Rake. Ipoker uses dealt until Jan 2 when it switches to Average Contributed. All others are set to Weighted Contributed.
.
Holdem Manager Support Quote
12-27-2009 , 09:49 PM
Hmm, weird.

Before I updated from beta 43(IIRC) -> to current beta 5, I checked that my BF rake for the year shows $53k which is way too high.

After installing the patch, the rake still shows as $53k.

Do I have to change it manually from dealt to contributed?
Holdem Manager Support Quote
12-27-2009 , 09:57 PM
Only affects newly imported hands.

Create a new DB and import all your archives.
Holdem Manager Support Quote
12-27-2009 , 10:08 PM
Quote:
Originally Posted by fozzy71
Only affects newly imported hands.

Create a new DB and import all your archives.


Don't think I even have my all hands of the year as HH's cause I changed laptop in June :/
Holdem Manager Support Quote
12-27-2009 , 10:15 PM
Does Betfair email you your old hands? Yoou dont have the old database or archives?

hm > options > database management > export hands


*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=146
*Now import your \HMArchive the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afm....aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/s...ad.php?t=20754
Holdem Manager Support Quote
12-28-2009 , 02:17 AM
Quote:
Originally Posted by fozzy71
The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.


ok i got postgres installed and now when i try to connect it says "connection error: Access to path 'C:\Program Files (x86)\RVG Software\Holdem Manager\Config\HoldemManager.Config' is denied.

So what did i do wrong now
Holdem Manager Support Quote
12-28-2009 , 07:51 AM
Do recent versions of HEM differentiate between Dollars and Euros? If I'm playing a combination of Dollar and Euro stakes, can I set my earn in Dollars or Euro so everything is summed in 1 currency or can HEM treat the Euro tables as their own stake?
Holdem Manager Support Quote
12-28-2009 , 10:59 AM
If i upgrade from the small stakes to the full, do i keep all my data from the small stakes version?
Holdem Manager Support Quote
12-28-2009 , 11:03 AM
Yes, you just have to use a different regkey, which they send you.
Holdem Manager Support Quote
12-28-2009 , 11:47 AM
just updated it, new interface got me on lifetilt
Holdem Manager Support Quote
12-28-2009 , 12:33 PM
Prob been asked a ton, but can anyone tell me if HEM has put in a stat that calculates the 2010 stars vpp programs for full ring and 6 max cash? If so where?
Holdem Manager Support Quote
12-28-2009 , 01:18 PM
Just wanted to say that I absolutely hate the new interface with the tab on the side. Is there an option to use the old version? How do I use an older version of HM?
Holdem Manager Support Quote
12-28-2009 , 01:49 PM
Quote:
Originally Posted by The Lee
ok i got postgres installed and now when i try to connect it says "connection error: Access to path 'C:\Program Files (x86)\RVG Software\Holdem Manager\Config\HoldemManager.Config' is denied.

So what did i do wrong now
http://forums.holdemmanager.com/showthread.php?t=21154


Quote:
Originally Posted by breathweapon
Do recent versions of HEM differentiate between Dollars and Euros? If I'm playing a combination of Dollar and Euro stakes, can I set my earn in Dollars or Euro so everything is summed in 1 currency or can HEM treat the Euro tables as their own stake?
We are working on multi-currency behind the scenes and it will begin appearing in the 1.10 Beta versions sometime after Beta 6.

Quote:
Originally Posted by cds0699
Prob been asked a ton, but can anyone tell me if HEM has put in a stat that calculates the 2010 stars vpp programs for full ring and 6 max cash? If so where?
We currently have 2 stars VPP stats. Roy is working on adding a new stat for the 2010 changes. I would expect it in Beta 6 or Beta 7.

Quote:
Originally Posted by Dread Wings
Just wanted to say that I absolutely hate the new interface with the tab on the side. Is there an option to use the old version? How do I use an older version of HM?
There is simply too many new functions and add-ons coming for a tabbed interface, so it had to be changed. Roy is listening to all feedback about the new interface in the Beta thread -http://forums.holdemmanager.com/showthread.php?t=22521
Holdem Manager Support Quote
12-28-2009 , 01:50 PM
Thanks fozzy
Holdem Manager Support Quote
12-28-2009 , 02:37 PM
Please please add more filters to tourney reports. I have already "voted" for this on your site, but it really needs to be added and hopefully posting here can get a little more support from other users and yourself.

Currently we can only filter by date, so I have no possible way to analyze my stats for a given tournament type. If you just added things as simple as being able to filter by buyin and number of players in the same way you have for the results section it would make it 100000% better. The reports section for tournaments right now is virtually worthless.
Holdem Manager Support Quote
12-28-2009 , 04:11 PM
Quote:
We are working on multi-currency behind the scenes and it will begin appearing in the 1.10 Beta versions sometime after Beta 6.
Is this why I have a problem with my HUD when playing in euro money? The HUD works perfect when playing in dollars, but wont show up at all when I play in euros. Is there any solution to this?
Holdem Manager Support Quote
12-28-2009 , 04:48 PM
how do you get your other license? I've been having internet problems and might have to use my mothers computer to finish poker for the month (so ****ing close to gold star i can smell it) and I don't know what the other license is. Only used HEM on one PC so far.
Holdem Manager Support Quote
12-28-2009 , 05:27 PM
[QUOTENo Table Manager? Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.


If you still don't see a Table Manager, try this:

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.


1) Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174
3) Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php[/QUOTE]

Thanks for your quick reply fozzy.

i had the same problems as the previous poster, different currency.

i did what u advised, i set the files as administrator so i do have a

tablemanager but no HUD at all....

any other advice??
Holdem Manager Support Quote
12-28-2009 , 05:38 PM
Quote:
Originally Posted by blackdragons
Is this why I have a problem with my HUD when playing in euro money? The HUD works perfect when playing in dollars, but wont show up at all when I play in euros. Is there any solution to this?
No, the HUD should work and hands should import as $'s.

1) Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174
3) Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
4) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder. I also need you to zip and email any files in this folder to me at fozzy@holdemmanager.net with a link to this thread.

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.


Quote:
Originally Posted by LirvA
how do you get your other license? I've been having internet problems and might have to use my mothers computer to finish poker for the month (so ****ing close to gold star i can smell it) and I don't know what the other license is. Only used HEM on one PC so far.
You can use the same code for 2 PC's, just choose the PC#2 slot when registering.

Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


Quote:
Originally Posted by Al $wearengen
......
Thanks for your quick reply fozzy.

i had the same problems as the previous poster, different currency.

i did what u advised, i set the files as administrator so i do have a

tablemanager but no HUD at all....

any other advice??
1) Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174
3) Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php
Holdem Manager Support Quote
12-28-2009 , 07:12 PM
Dunno if it has been answered yet, but the team pro online icons are ****ing my "join" function of the table scanner. It won't join the waitlist when there is a pokerstars icon in front of the table name. That is for PLO and I'm using the beta 5. Any hotfix for that?

Thanks

Mig
Holdem Manager Support Quote
12-28-2009 , 08:05 PM
Not sure if this is where i should post this but i need help!

so i have HM open and i start auto import from the file where i have hand histories saved from UB and when the import starts the table manager opens up shows tables i am playing on but it says 0/6 players. also it says it is importing files, but the hands imported is always remaining at 0. and 0 import errors.

so if you guys could help me out with this that would be awesome!! thanks
Holdem Manager Support Quote
12-28-2009 , 08:50 PM
Quote:
Originally Posted by Mig
Dunno if it has been answered yet, but the team pro online icons are ****ing my "join" function of the table scanner. It won't join the waitlist when there is a pokerstars icon in front of the table name. That is for PLO and I'm using the beta 5. Any hotfix for that?

Thanks

Mig
Please ask in the Table Scanner forum - http://forums.holdemmanager.com/forumdisplay.php?f=20
Holdem Manager Support Quote

      
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