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Holdem Manager Support Holdem Manager Support

12-04-2008 , 05:26 PM
Quote:
Originally Posted by curtains
I had to update to the newest version of HoldemManager today after Pokerstars forced an update and the HUD wouldn't work right with it. Once I did so and started playing, the video performance has become horrible. Everything is choppy and slow. I've narrowed the culprit down to Holdem Manager because everything works just as it used to as soon as I close it.

Could this have anything to do with the archiving that it seemingly forced me to do? It made me do a ton of things before I could start. Anyone have any ideas?
Stars had a required protocol (however you want to phrase it) update today? I'm still logged in from last night thankfully and client seems to be fine though I haven't played yet today.

Speaking of which, I haven't upgraded to the beta versions yet. IIRC they allow exporting of your layouts. However I also recall reading that upgrading to the beta wipes your current layouts so I have held off. Is this still the case for the latest beta versions? If so, please fix this, unless you can use old config backups. Some of US have 5 panels and don't relish wasting time redoing everything for the 5th time in 2 weeks.
Holdem Manager Support Quote
12-04-2008 , 06:36 PM
When I try to vacuum my database I get this, what does it want me to do?

Holdem Manager Support Quote
12-04-2008 , 06:41 PM
Start > Programs > PostgreSQL > PGAdmin

Connect to your HM DB, and Right Click > Maintenance > Vacuum
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12-04-2008 , 07:42 PM
tx Fozz, you the man!!
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12-05-2008 , 12:09 AM
New version on Party Poker.

1) The HUD will not appear on all tables. It will recognize the tables on table manager, but on some, they will show up as having 0/6 players, even though the tables are full.

2) Once every 3 or 4 sessions, all tables will close, and Party Poker will restart a couple seconds later opening up all these tables. At this time, table manager has shut off, and can not be restarted without restarting the entire Holdem Manager program.
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12-05-2008 , 01:02 AM
first post on 2+2 so bear with me..

im sure this question has been asked and answered 1000 times, but is there a holdem manager version for macs?

if so, can someone point me in the direction of where to find it/information on it? i appreciate everyones help
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12-05-2008 , 07:24 AM
is there a way of getting 3bet preflop stat like PT3? when i go to player preference, i can only find 3bet overall.
Thanks
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12-05-2008 , 12:03 PM
Is it true that the "Set Day Start At" feature doesn't work for the Graph tab?

Yesterday I set my filter to today and hands showed up in Reports and Session tabs (didn't check the others) but the graph remained empty. It looked like it was caused by the graph tab not taking "Day Starts At" into consideration, but I'm not 100% sure.
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12-05-2008 , 01:13 PM
Quote:
Originally Posted by MR GOODBAR
first post on 2+2 so bear with me..

im sure this question has been asked and answered 1000 times, but is there a holdem manager version for macs?

if so, can someone point me in the direction of where to find it/information on it? i appreciate everyones help

There is not, but I can point you in the right direction http://forumserver.twoplustwo.com/45...xp-hem-347209/ - will end up costing you around 250$ is you don't have a copy of Windows already tho. I'd highly recommend this setup for any Mac user - there is some stat software made for Macs, but as pointed out in the forum they are basically crap.
Holdem Manager Support Quote
12-05-2008 , 04:33 PM
Quote:
Originally Posted by Pomtidom
Is it true that the "Set Day Start At" feature doesn't work for the Graph tab?

Yesterday I set my filter to today and hands showed up in Reports and Session tabs (didn't check the others) but the graph remained empty. It looked like it was caused by the graph tab not taking "Day Starts At" into consideration, but I'm not 100% sure.
Should work, please update to 1.07 and let me know if it still persists

Quote:
Originally Posted by lingdog
is there a way of getting 3bet preflop stat like PT3? when i go to player preference, i can only find 3bet overall.
Thanks
3bet in HM only applies to preflop?

Quote:
Originally Posted by jason403
New version on Party Poker.

1) The HUD will not appear on all tables. It will recognize the tables on table manager, but on some, they will show up as having 0/6 players, even though the tables are full.

2) Once every 3 or 4 sessions, all tables will close, and Party Poker will restart a couple seconds later opening up all these tables. At this time, table manager has shut off, and can not be restarted without restarting the entire Holdem Manager program.
1) Please post on the support forum and let me know whether the hands are importing or not when you run a report

2) Please enable logging in Hud Options > Table Manager and when the crash happens again please email the log.txt file from C:\Program Files\RVG Software\Holdem Manager\Logs to mlamb1@gmail.com before you restart HM

Quote:
Originally Posted by LeapFrog
Stars had a required protocol (however you want to phrase it) update today? I'm still logged in from last night thankfully and client seems to be fine though I haven't played yet today.

Speaking of which, I haven't upgraded to the beta versions yet. IIRC they allow exporting of your layouts. However I also recall reading that upgrading to the beta wipes your current layouts so I have held off. Is this still the case for the latest beta versions? If so, please fix this, unless you can use old config backups. Some of US have 5 panels and don't relish wasting time redoing everything for the 5th time in 2 weeks.
You shouldnt have this problem but if you want to be safe backup the config folder in HM and then install 1.07 and if it does clear the settings just restore the config folder but as i said it shouldnt
Holdem Manager Support Quote
12-05-2008 , 04:38 PM
NOTE: THE SERVER IS DOWN AT THE MOMENT, WERE AWARE OF THIS AND WELL GET THIS SORTED ASAP, IN THE MEANTIME IF YOUR LICENSE REGISTRATION FAILS DONT WORRY IT WILL WORK AGAIN AS SOON AS WE GET IT UP AND RUNNING, THE FORUM, WEBSITE AND FAQ WILL ALSO BE EFFECTED BY THIS
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12-05-2008 , 04:40 PM
oh cool, disregard my email Roy, I'll just stand by
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12-05-2008 , 04:54 PM
Sorry about the server issues everyone - we are working to get it back up and running and unfortunately the backup plan didn't work obviously... Most people will be unaffected since the software only checks in every 2 weeks but for those that are affected I'm really sorry about the huge inconvenience and once we are back up I'll be taking steps to make sure that this does not happen again

Roy
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12-05-2008 , 05:30 PM
Hey can someone help, my HEM says I have 0of15days left in my trial? I pruchased the pro version and I dont know my registration code....

Please help
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12-05-2008 , 05:31 PM
lag pwns me
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12-05-2008 , 05:55 PM
Problem is fixed - please relaunch HM and it should be working normally now. Again, sorry about the inconvenience this caused everyone that was affected,

Roy
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12-05-2008 , 06:11 PM
Roy,

I just tried relaunching mine and it is still not working.
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12-05-2008 , 06:15 PM
Mine is working, thanks Roy.
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12-05-2008 , 07:14 PM
Working now! Thanks.
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12-05-2008 , 07:22 PM
Im getting an error when I try to open HM. Ive never had any problems before and yes I have user control turned off.

"Failed to establish connection to 127.0.0.1."
Holdem Manager Support Quote
12-05-2008 , 07:51 PM
I made that avatar for TubaSteve. Go find your own.

Check the HM FAQ's/Forums for your issue.
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12-05-2008 , 07:57 PM
Quote:
Originally Posted by fozzy71
I made that avatar for TubaSteve. Go find your own.
no
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12-05-2008 , 08:00 PM
This message is hidden because Report2DaRail is on your ignore list.
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12-05-2008 , 10:08 PM
Love the software.

Is there any way the HUD can display villain's stats against hero ONLY, ie how often does villain 3 bet my steal (and not anybody else's steal...)?

Or is this info only available in the reports? And what would be the easiest way to get hold of it via the reports?

Thank you
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12-05-2008 , 10:53 PM
My HEM is freaking out today. I keep getting this error:

Connection Error: Unable to read data from the transport connection. An existing connection was forcibly closed by the remote host.

System.IO.IOEException:Connection Error: Unable to read data from the transport connection. An existing connection was forcibly closed by the remote host.

System.Net Sockets.SocketsException.......................... ....................

I thought maybe I needed to upgrade and I did, but it still does that. It seems I can import hands, but I can't view anything
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