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Holdem Manager Support Holdem Manager Support

07-10-2008 , 06:26 PM
Hi, I recently started playing on Everest and I'm using HEM. I have two problems:

1 - Everest automatically rotates the table so my seat is always in the center. I can't seem to find an option in the Everest client to turn this off. Right now, I'm moving the player stats to the right spot after the HUD has loaded, but it would be silly to keep doing that. I've noticed there's a preferred seat option in HEM, but I can't get it to work.

2 - When I'm playing, auto-importing and the HUD is up and running, I regularly get a runtime error when I try to open a new table, and Everest just shuts down. The only solution I've found so far is to completely shut down HEM, open the new table, and then relaunch HEM, but that seems a bit tedious.

Anyone have any solutions? Thanks.
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07-10-2008 , 07:32 PM
Quote:
Originally Posted by BearHustler
Hi, I recently started playing on Everest and I'm using HEM. I have two problems:

1 - Everest automatically rotates the table so my seat is always in the center. I can't seem to find an option in the Everest client to turn this off. Right now, I'm moving the player stats to the right spot after the HUD has loaded, but it would be silly to keep doing that. I've noticed there's a preferred seat option in HEM, but I can't get it to work.
Go to HUD-Options/Seating Preferences select Everest and set 6-max to "3".


Quote:
Originally Posted by BearHustler
2 - When I'm playing, auto-importing and the HUD is up and running, I regularly get a runtime error when I try to open a new table, and Everest just shuts down. The only solution I've found so far is to completely shut down HEM, open the new table, and then relaunch HEM, but that seems a bit tedious.

Anyone have any solutions? Thanks.
No problems here, my system is WinXP with SP2.
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07-10-2008 , 08:25 PM
Does anyone else have a lot of trouble contacting support?
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07-10-2008 , 08:29 PM
Is there a way to only show HUD stats for people that have played atleast x amount of hands?
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07-10-2008 , 08:46 PM
Quote:
Originally Posted by resboard
Is there a way to only show HUD stats for people that have played atleast x amount of hands?
No. I use the 'Adjust Color for Sample Size' on all my stats, and then use color ranges on the number of hands (as well as all my stats). The adjust for sample size keeps the stats color dimmed, until a sufficient sample size. Some stats obv take much larger samples to converge, such as 3bet, 4bet, etc.

Holdem Manager Support Quote
07-10-2008 , 08:57 PM
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Is there a way to only show HUD stats for people that have played atleast x amount of hands?
No.

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Does anyone else have a lot of trouble contacting support?
You should't do normally though Roy has been v busy past week or so... We will catch up. Buf feel free to send anotehr mail in case he lost the first one.

Quote:
2 - When I'm playing, auto-importing and the HUD is up and running, I regularly get a runtime error when I try to open a new table, and Everest just shuts down. The only solution I've found so far is to completely shut down HEM, open the new table, and then relaunch HEM, but that seems a bit tedious.

Anyone have any solutions? Thanks.
Sounds like you should post on our own forums. Send the log.txt file from the logs folder to support@holdemmanager.net as well please.

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Two crucial things though= firstly, im on crypto and the HUD is not appearing, iv read tht i have to change the .exe files to run as admin, so i went into program files, rhv, then right clicked on holdem man and the hud and changed run as to administrator, still no joy.

Has anyone got H manager working with crypto ?
Can you attach hands using the table finder - under the tables menu? It is possible your skin isn't one of the auto-detected ones and you will be prompted to add it to the "cryto skin list" if the Table finder works.

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1) Is Mikechops fully in charge of the HUD now? If so, I really liked your idea of locking this thread, posting FAQ on top on new thread, and then creating 2 new threads. (HM and HM-HUD)
I've always been responsible for the HUD. I kinda like having everything in one place just to get an idea of what's going on overall...but w/e
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07-10-2008 , 09:04 PM
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Originally Posted by chiTown22
I just bought a full version. I exported all of my hands from PT2 and selected the folder to import into HM. However, it listed about 60k hands near the end as duplicate and did not import them.

Is this due to the HH format change Stars made? Is there a fix?
All new hands from Stars are being marked as duplicate and not imported.
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07-10-2008 , 09:04 PM
For the graphical cards shown in the tables, how can I get the colored cards? Right now I get the white cards even though I changed my HUD muck cards. Obviously that doesnt control the tracker cards.
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07-10-2008 , 09:09 PM
Quote:
Originally Posted by beaster
For the graphical cards shown in the tables, how can I get the colored cards? Right now I get the white cards even though I changed my HUD muck cards. Obviously that doesnt control the tracker cards.
Pick your preferred deck, and save/rename/paste into: C:\Program Files\RVG Software\Holdem Manager\Images to replace cards0.png. Any deck for FTP can be converted to work with HM.

Quote:
Originally Posted by fozzy71
Did you have old muck cards that looked like this?



Save to your PC, and rename to cards0.png, and then paste into: C:\Program Files\RVG Software\Holdem Manager\Images

Here are a bunch of others in case you didnt see the previous post by me.















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07-10-2008 , 09:14 PM
Quote:
Originally Posted by Devilboy666
I can has 6.01?
What does this mean?
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07-10-2008 , 09:22 PM
i have a noob question.
I can't seem to figure this out
how can I show monthly performance?
I know in graph, i can set from when to when...but in Report, is there a way to show how much I made each month?

thanks!
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07-10-2008 , 09:37 PM
Quote:
Originally Posted by MyNameIsBusto
i have a noob question.
I can't seem to figure this out
how can I show monthly performance?
I know in graph, i can set from when to when...but in Report, is there a way to show how much I made each month?

thanks!
Sessions Tab - Group By: Month, from Drop Down Menu.
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07-10-2008 , 10:59 PM
Quote:
Originally Posted by fozzy71
Pick your preferred deck, and save/rename/paste into: C:\Program Files\RVG Software\Holdem Manager\Images to replace cards0.png. Any deck for FTP can be converted to work with HM.
Hey Fozzy, that's exactly what I did. I am still getting the white-face cards though, not the grey/blue/red/green.
Holdem Manager Support Quote
07-10-2008 , 11:04 PM
You apparently named it wrong or saved it in the wrong place. More than likely its the former. Make sure that you can 'View File Extensions for Known File Types'.

If this isn't enabled, you may have renamed the file to now be cards0.png.png

View Known File Extensions.


You should end up with C:\Program Files\RVG Software\Holdem Manager\Images\cards0.png
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07-10-2008 , 11:12 PM
If I "export hands" do I no longer have them for that database?

If so, how do I get my hands to another computer while still having them on the original?
Holdem Manager Support Quote
07-10-2008 , 11:13 PM
It simply exports a copy of the HH's to text files. Those files can then be imported into another PC with HM, or another HH Tracker, to recreate the DB.
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07-11-2008 , 12:42 AM
Quote:
Quote:
1) Is Mikechops fully in charge of the HUD now? If so, I really liked your idea of locking this thread, posting FAQ on top on new thread, and then creating 2 new threads. (HM and HM-HUD)
I've always been responsible for the HUD. I kinda like having everything in one place just to get an idea of what's going on overall...but w/e
Good idea to start a new thread with loads of FAQ in the OP, yes (although really, I'd consider it better to change the OP in this thread and continue, but little difference).

Not very keen on the idea of TWO holdem manager threads, better in one thread imo.
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07-11-2008 , 01:06 AM
Quote:
Originally Posted by Entee
Works fine for me at William Hill. It does recognise all tables as 10 max though so I have to manually change them to 6 max.

+1 for multi currency support (£ and €.) Would be sweet.
Quote:
Originally Posted by TheSjaak
How do you manually change them to 6 max?
In table manager, right click the table, and you get the window.

It seems to me, that it's intended to save the chosen table type as default here (when you select default from the dropdown,) but it doesn't, and you have to change it for each table.
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07-11-2008 , 01:21 AM
Any chance you can add play money hands to the purging options? My DB is screwed from testing my AHK script. Want some HH's? I can send Party and FTP. How about a check option to never import Play Money hands as well.
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07-11-2008 , 02:21 AM
I just downloaded it to check it out and imported just a couple hundred hands. I'm new to this type of poker software though but it looks promising and I am sure once I get use to it it will help me out.

My questions is though....I only play tournaments, no cash games as at all. Is there a way to track my tournament play and money finishes based on different stats such as buy in and number of people playing etc? When I load my hands right now it seems to take a running total of the money I have lost in the tournament (ie the $1500 starting chips you get) I see under the tourney tab there is a "session" and "graph" tab that doesn't work....


thanks for the info....most likely more questions to come as I play with it some more.

Phobos
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07-11-2008 , 02:57 AM
Quote:
Originally Posted by HighSteaks
Any chance you can add play money hands to the purging options? My DB is screwed from testing my AHK script. Want some HH's? I can send Party and FTP. How about a check option to never import Play Money hands as well.

Oh, ok, it's deleting the hands but not the data I gather, I wondered why the numbers didn't change and assumed the play money hands stayed. I have to do a monster import for my SNG hands so I might just get rid of the play money HH's and make a new DB- and stop testing my script on play money A check option to never import play money hands would be handy just the same...
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07-11-2008 , 03:16 AM
Is there a way to get HH the way Pokerstars save them?

Right now I only get Holdem Manager format for hands I played and I don't really like it.

thanks
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07-11-2008 , 04:40 AM
Could someone tell me how to get stats, but to only get them from popup (not to have them listed all the time). Also, on certain stats like open button raise, I would like to have in parenthesis how many times the player has been in that situation (i.e. how reliable that statistic is). I know it's possible to do both of these things, but playing around with it I couldn't figure it out. Could someone help me out?
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07-11-2008 , 04:51 AM
i was really impress with vacum feature
first time take 3hr
2nd time take 10 minute.
sweet
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07-11-2008 , 05:58 AM
Just started to play again with the new vers - I cant move the seperate panels around when I press ctrl and right click/drag, they all seem to follow each other around

Has this changed?
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