If something had/was importing you would see one of the heroes selected instead of 'No Players Found' and there would be frequent import status messages in the lower left portion of the HM3 UI. You would also see some CPU use for our processes and likely a lot of RAM being used for such a large HM2 DB size. If it were actually importing, which it doesn't appear to be currently, the amount of time needed would depend on what is in the HM2 DB (i.e. site, game type, etc) and the performance of your machine.

What do you see if you check the Tools - Import Details or Import History menus?

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

We will most likely end up asking you to backup and upload your HM2 database and send it to us for testing so we can see if it imports for us, and why it doesn't import if it fails for us. If we want to save a little back and forth you can send that to us with the logs you send in the ticket.

Please send us the actual database for testing.
- Please create a HM3 backup via the Tools - Backup Database menu then zip/upload that file to dropbox and send us a public download link.
- If you have any problems with dropbox try using google drive or filedropper.com or FireFox Send.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

Fozzy71
Customer Support

Now task manager is like this:



It has been back and forth between HoldemManager.server using 98% of RAM and then for short period of time PostgreSQL Server using lot of SSD.

Also my SSD has 50 GB less space since i started HM2 database import.

Import history:



Import details:



So I should just force stop all those processes, clear up those 50gb from SSD and try again later?
Probably gonna just try to import hands from HM2Archive folder.

What are import speeds for HM3 compared to HM2 on identical PC?

Can not edit my last post now.
But there was some error after ~22 hours with option to send that error to support and i sent it in case you are interested to take a look.

It takes pretty long time to make backup of 39 GB database, not gonna do it now as I spent already 22 hours trying to import to HM3.
Will now manually import hands from HM2Archive folder as I probably don't need all my HM2 database as there are a lot of old hands.

HM3 v3.1.11.6117 trial with 14 days left.

Closed HM3 and also clicked Exit on small icon at system tray.
Opened HM3 and nothing happened.
Did it 3 times, did not see any download or anything new at Poker Site Settings.

Why is that? Because of trial?

Currently I use Ignition Card Catcher and BetOnline Card Catcher for Ignition and Chico but it caused some issues with HM2 as they both saved HHs in ipoker format, so I am using HM2 for all my normal sites + Chico and PT4 for Ignition.

Hope I can use HM3 for all my sites, currently play on Stars.eu/Stars.es/888/Winamax/WPN/Ignition/Chico

Also I would prefer to use different HUD for Ignition and my normal HUD for all other sites.

As I understand if I will use HM3 built in Ignition Hand Grabber then HM3 will understand that it is Ignition and somewhere in options I could set it up that HM3 uses different HUD profile for Ignition correct?

If I keep using Ignition Card Catcher that I currently use HM3 will think all Ignition tables are ipoker?

As for Chico, I will keep using my current BetOnline Card Catcher but there are two different options, they can save HHs either in ipoker format or Chico format which HM3 will "understand"?
However if I choose Chico format I imagine I will loose all stats on players as in HM2 all HHs are in ipoker format?

Final question about HM3 Ignition Hand Grabber, once it is out of Beta I will need to buy it or it is included in price if I now buy HM3 license? If it will be extra how much it will cost?

Kind regards.

Edit: sorry for three posts in a row. just hope to set up HM3 quickly and not waste too much time

I want to track MTT in a room without tournament summaries.

Is it possible to make my own CSV or just like Stars tournament summary file and import it?

What is the correct format in order for hold em manager to accept it?

Yes, good idea to all of the above.

HM3 uses a different database engine to eliminate the need for PostgreSQL and the various installation/connection problems it caused for many customers. *Import speed is typically a bit slower than HM2 when doing bulk imports, depending in part on what site/games you are importing hands from, but for most customers these bulk imports are a one time thing during the initial installation and setup. The slower import speed will not affect the live play/HUD.

HM3 also has a tournament detection process that runs after the import if you play tournaments. The tournament detection process will pause itself if you start auto importing to play live, and will resume detecting after you stop auto importing or restart HM3.

Our support ticket system can only accept a max of 10 MB zipped logs, so the logs you sent were likely not able to be attached.

I should have mentioned this when you said your HM2 DB was 39 GB. I assume you were referring to the HM2 Database Manager Info size it reports? If so, your database is likely actually more like 80 - 100 GB in total. HM3 databases are generally about 50% larger than HM2 so that would work out to be a lot of space you likely don't want taken up on your machine/SSD.

Creating a new HM3 DB, deleting all the failed HM3 databases, and freeing up any other \Temp, etc space you can before just importing the Last X months or years from your \HM2Archive is the best idea given the size of your HM2 DB.

Fozzy71
Customer Support

HM3 Apps can only be used if you own a HM3 license. They can not be used if HM3 is in Trial or Free mode. This is a security restriction of our licensing system. The only way you can try that App would be to buy HM3 and use our 15 day no questions asked refund period as 'Trial' time for testing the app.


If you use our Ignition Hand Grabber (IHG) it will write hands in our own Ignition format that HM3 can apply HUD profiles to. If you use the 3rd party grabbers that write to IPoker format HM3 will think those tables/hands are IPoker hands in the database and in the HUD Options - Profile Select menu.


You can alias those players in the Reports but there is no way for the HUD to know you aliased those opponents together at this time. This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-1091 Is Resolved" in the subject line and body of the email.


All HM3 apps, once out of beta testing, will have an additional cost above and beyond the cost of the HM3 license or the optional annual HM3 Support & Maintenance plan fees. I do not have any knowledge as to when the Ignition Hand Grabber (IHG) will be out of beta testing or what type of cost/fee will be associated with it when released.

Fozzy71
Customer Support

We do have an Open Hand History (*.ohh) and Open Tournament Summary (*.ots) format our developers have been working on for this type of thing that you can read about on their site here. Unfortunately it is not fully fleshed out from what I saw in their group chats yesterday while one of the devs was working to add support for the new WPN Tournament Summary files (in our *.ots format) they have recently started writing.

For now*you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

Fozzy71
Customer Support

Thanks Fozzy71 for detailed answers, everything is clear now.

One thing I would recommend.

Yeah i just looked in HM2 database manager and it was 39 GB.

Once I started to import HM2 database to HM3 I had around 70 GB free so if in reality HM2 database was ~80-100 GB and HM3 databases are 50% larger then it would probably be impossible to import it

Maybe add some warning or check how much free space there is on SSD and if it would be impossible to import show some warning so other people don't waste time trying to import large HM2 databases?

Gonna buy it in following days and test Ignition Hand Grabber.

Also looks like will need to redo some custom pop-ups as they visually look worse compared to HM2.

I will discuss the possibility of some type of message to make the user check, or a better automated check/alert, before starting HM2 database imports with our QA/Testing Manager when he is online and not busy in meetings, testing, etc.

We have a couple developer tickets open for HM2 HUD and/or Popup import issues. If you want to send us the HUD that has those popups included in a support ticket, with some screenshots of the HM2/3 versions and details of the issues you noticed we can test them and add them to the appropriate developer ticket. This will help our developers to improve the HUD/Popup import process as well as increase the priority of that issue to hopefully get it worked on sooner.

Please 'Contact Support' with a link to this thread and your forum username.

Please export the HUD(s) from HM2 that you were trying to import to HM3 that caused this problem and zip/attach it along with screenshots of how it appears for you in HM2 and HM3 on the tables and/or replayer with a detailed description of any visual or statistical issues you are experiencing.

HM2 - Heads-Up Display - HUD Settings - HUD Designer - Export

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email/ticket.

Fozzy71
Customer Support

Will send couple screenshots later.



How to remove this thing? Or at least make it smaller and put only on one of the the table groups?
With this "thing" it is possible to filter for stack size on stars tables?

Stars doesn't allow auto HUD filtering by stack size so we added the manual filter icon. If you open the HUD - HUD Options - General/General and 'Delete' all the 'Tournament Stacks' filters the icon will no longer show.



Note: They still allow Number of Players filtering. That is just a general image I use to show the HUD Options filters, so it has more than just the Tournament Stacks filters highlighted that I was referencing for your post.

Fozzy71
Customer Support

Does Holdem Manager 3 support Jackpots on Bovada? Right now it's showing I lost everyone and can't find anyway to see my Chip EV and actually Chips +-

Got it Fozzy71. Very useful new feature.

But wouldn't You agree from my screenshot it looks terrible and is very uncomfortable?
I am using 3 different panels on my HUD (or as they are called in HM3 table groups) and it puts that filter button on every panel.

Are there any plans to make it better?

For example:



Add option in HUD Profile Editor so users can choose where to put it.

I am using stack size filters on all sites and now I understand the only option to have comfortable HUD on stars is either to remove stack sizes filters altogether or use HM2 for stars and HM3 for other sites?

The HM3 HUD seems to have stopped working for Blitz tables with the WPN update today. Any indication when this might be fixed.

Just noticed an issue with minutes played for monthly reporting in hm2

example for month of july

Report
By stakes
stat is minutes played

results 7977 minutes

Under sessions by month
stat is minutes played for july 6569

all other filters etc are cleared. Both same for each report but minutes played is different

an idea why?

https://gyazo.com/b60bee902cedbb261aa5963238551107

https://gyazo.com/95cd79c87dcaa2abfa049a5032e73d80

Ignition and our Ignition Hand Grabber (IHG) app do not write tournament summaries so tournament results will never be accurate. Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax and Pacific.

For now you will need to wait until you have manually imported the hands from their poker client due to an open developer issue (HMT-5435) where you can't edit tournaments that were imported from our grabber, and then manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-5435 Is Resolved" in the subject line and body of the email.


You can see your over all Chips won and Chip EV in the Overall report for all tournaments (filtered as you want), and in other Reports, if you add the Chips Won (Net Won Game) and Chip EV (All-In Adj Game) stats to the Reports. You can also use the right side mini graph to graph by chips in any of those reports.





Fozzy71
Customer Support

I am not sure why that would happen and I don't see any obvious open developer tickets about it. If you want to send us all those hands for testing we can test it in HM2, HM3, and PT4 to look for issues we need to document for HM2.

Please zip and email the problem hand histories and tournament summaries, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

Fozzy71
Customer Support

This is the first report I have seen so far but I just got online to start working. No reports of it overnight in any of our support team chats.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:

Make sure the hands are auto importing properly and make sure you do not have any unused/duplicate auto import folders configured for WPN in the HM3 - Tools - Site Settings menu. There is an issue with their update that can fail if HM3 is open, and if that happens and you have to reinstall WPN you end up with multiple auto import folders for the same WPN client which will cause our HUD to fail. Check this FAQ to make sure WPN is saving hands and 'Remove' any old/unused auto import paths from the HM3 settings mentioned previously.

If none of that helps:

Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

Fozzy71
Customer Support

Thank you for the feedback thus far. *I forward it to our QA/Testing Manager to relay to the developers for consideration when working on our planned 'HUD 2.0' redesign we have planned for late this year or early next year.

Fozzy71
Customer Support

Ok, it is working again now. I rebooted laptop twice, removed an old ACR import location, and it works. Thanks. Others on WPN 2+2 forum reported same issue, so I guess the update screws up something.

Thanks for letting me know.

This is a known conflict of the way they update their client and our server process. It seems to only happen with WPN sites, and we have made them aware of the issue. The only way to prevent it is to make sure that HM3 and the HM3 Server (auto importer and HUD) are both shut down when the WPN client is updating. If I notice an update I quickly close the main HM3 window and then right-click exit our HM3 server icon found in the Windows system tray located in the bottom right corner of the display or from the Windows Task Manager 'Processes' tab.

If the update fails you have to reinstall the WPN client, which creates a new hand history folder in the WPN client which HM3 then detects. Our software then has a problem with the multiple auto import folders that can cause the HUD to fail, and can sometimes cause the hands to not even import.

Fozzy71
Customer Support

Hi,

With HM3 I want the HUD to completely fade when on a table, including the stats, but force the HUD to foreground when I hoover over it. Is there a way to do this?

HUD - HUD Editor - Select the 'Group' you want to modify to behave this way - Display = 'Lower Opacity Until Mouse Over' - 'OK' as shown in this image:



The amount of opacity is controlled in the HUD Options - Advanced menu:



We also have a feature request for something else that you may be interested in, when implemented:

HMT-2533: HM2 Feature - Option to hide HUD on all tables except active table (one you click and/or mouseover)

If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-2533 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

The maintenance and support renewal, if i decide to not renewal this and after a few years there is a huge update or something others that i want to use. Those years i didn't pay, will you charge them?