Nah, even this is not working. Btw, hem2 loads as usual when there are no tables opened. Opening a single table already leads to that error message, then everything disappears including my own data. Gonna play without a hud, no problem.

Same here. Can't validate my license

Exact same problem here!

Same. HM2 has been a shambles recently, issue after issue....

same here! does any have a solution for this problem?

Hand2Note?

it's working now.

Seriously considering going to h2n, especially since I play the micros and it´s probably cheaper and better. For a business trying to sell a new product like hm3, can´t be good pr to have this kind of issue right?

its fine now i think

The developers are looking into the server issues. I will update the thread once I have more info.

Fozzy71
Customer Support

HM3? HM3 doesn't have lifetime replayer stats yet, if that is what you are referring to.

This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-1428 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

This is certainly not expected behavior. We are looking into one reported issue with import speed slow down in larger databases that this could be related to. Do you have the original hands in your archive folder that you can try importing for now to a new database (they should import significantly faster) and send us a backup of your HM2 database for testing please?

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Please backup your HM2 database/settings.

Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, stat, etc. of some of the errors we need to test.

Then upload the backup file to to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead. *

Fozzy71
Customer Support

Have any issues been identified with HM3 and tournament reports?

I have played/cashed in two tourneys for $3xx.xx. This information displays correctly in "Tournaments" report. However, under "Tournament Results Graph," it shows 2 tourneys $10.74 winnings. It is with Pokerstars.PA client, if that carries any significance.

Thank you

Make sure the Graph options for the Y-Axis are on the proper [x] 'Winnings = USD' option and not the [x] 'Buyins' option.

If you continue to have problems we need the HH/TS files sent in a support ticket with screenshots/details of the errors:

Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here for testing. Here is a direct link to your My Tickets page. Please include a link to this forum thread and your forum name if there are multiple customers with similar issues in the thread.

Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.

And attach a set of log files in the support ticket you created with a link to this thread and your forum name.

If the hands are not importing at all they will be in the original folder, but if HM3 parsed some some of the files then they may have been archived. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by Site\Year\\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

It was on buyins, not winnings. Thanks for the info.


Sent from my iPhone using Tapatalk

Not to derail this support thread but have you had actual experience with H2N support? If not, I'll save you the trouble and wish you the best of luck with them. They can't hold a candle to HM3 support.

Just wondering if this is fixed ?
Can i start-up a grind tomorrow without having to worry about this? ( or having to take some actions in HM2 ?)

Thanks

There are other options like Drivehud too. Support is top notch and the software keeps getting better and better. H2n is like trying to navigate a new software language, when you don't even know how to program. Support was not good either.

can you add a total to the bottom of "session duration"? no matter which tab I add the stat it doesn't show a total

For tournament summary to work on Stars, does the chat box need to be expanded, or can it be minimized?
Ty


Sent from my iPhone using Tapatalk

Also, under tournament reports, it is not listing "bounties won" properly. It is displaying my winnings, but not bounties. I can select edit, and the information is listed correctly, however it's not displaying correctly in the report. Has this issue been reported before?

Thanks

nvmd

Yes. If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.


This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4785 Is Resolved" in the subject line and body of the email.


Chat box doesn't matter, all that matters is that your stars client is writing both Hand History and Tournament Summary files, and that HM2/3 are configured to auto import those folders.



Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here for testing. Here is a direct link to your My Tickets page. Please include a link to this forum thread and your forum name if there are multiple customers with similar issues in the thread.

Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.

And attach a set of log files in the support ticket you created with a link to this thread and your forum name.

If the hands are not importing at all they will be in the original folder, but if HM3 parsed some some of the files then they may have been archived. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by Site\Year\\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Im looking to do something like this:
Hero saw showdown = no
Player at showdwon is over 1 player

Basically study pots that I was not at showdown. It is easly possible to do with HM2 doing like this:

http://prntscr.com/pup3ha

However I'm not able to find "player at showdown" in HM3, am I missing it ?

Can you confirm me also that auto rate rules have been removed ?

Run It Once Poker support for downloaded hand histories is included in HM3 official update to version 3.1.4.1

It can be downloaded using auto-update in HM3 or through the website.

Also included in this update:

Filters


• Quick Filters improvement - Added a tooltip and hotkeys for quick filters, now you can Ctrl or Alt + Left-click a filter to combine it using and/or or completely replace an existing filter
• Resolved an issue where Today/Yesterday and similar filters didn't work correctly when playing between midnight and time set for Start of the day


General


• Clean up Temp folder after importing hands to reduce disk space usage


Hand viewer


• Cards will now resize together with text when adjusting size in hand viewer
• Hand viewer now uses same 4 color deck of cards as reports. More options coming soon.


Reports


• All-in graph was incorrectly converting currencies for hand histories played in EUR
• Resolved an issue where ICM adjusted winnings were sometimes incorrect until restart
• Warning when selecting 10k or 100k hands in hands grid can now be disabled
• Resolved an issue where changed preferred currency was not correctly reflected in reports for all stats until restart