I am confused.

Players on ACR have been upset for a long time that they can not see a players mucked cards at showdown.

However after showdown a box pops up on the hud and displays a players equity on each street. In order to calculate that equity HM3 must know the losing players mucked cards?

Is there a way for me to access these cards?

HM2 or HM3?

I don't recall the instances in which they do or don't write the actual hole card info the HH file. To try and debug this to determine if the hole cards are actually being written, or if this is some sort of HM2/3 HUD issue showing Equity when there aren't known hole cards for all players, we are going to need to see a video if possible (or screenshots if you have issues with video) and the logs/hands from the session:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and attach:
- a video* using http://www.techsmith.com/jing.html or http://www.screencast-o-matic.com/ or https://www.techsmith.com/download/snagit/
- if the video is too big for email you can share it via screencast, dropbox, googledrive or filedropper, and send us a link to watch it.
- try to include the Active Sessions tab and/or Sessions Report in the video along with a browser page of this site - https://time.is/ - visible during the entire video
- and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support

Final couple of questions on this (hopefully):-

Can I change the folders in 'Site Setup' on HM2 to look at only the corresponding archive folders for the sites I play in my HM3 archive to eliminate the fighting between the two programs when they try to archive live? Does HM2 scan these folders on startup for new hands or just monitor them when the program is open? I understand HM2 will not update in real time as it'll have to wait for HM3 to archive the files but I'm ok with that, just want to try and keep the importing automated

How long does it take HM3 to archive a HH?

Does HM3 still archive at the same speed as whatever the answer to the above question when running HUD only mode or do you need to actually open HM3 properly before anything gets done?

If you are going to use them both at the same time often and want them all archived in one place then just disable archiving on one of the programs, or setup a separate HM3 and HM2 Archive sub-folder in your master archive folder to try and keep them separated as best as they can by themselves.








That varies based on site. Some will get archived right after the session even if the poker client is open, some wont get archived until after the client is closed and/or the next time you restart HM3.






HM3 will archive in HUD only mode. HUD Only mode = everything is just like normal (hands are imported so the hud can work, and archived as needed) but the holdemmanager3.exe is not launched to save you some resources and help reduce distractions during the session.


Fozzy71
Customer Support

Live table hud, ya

This is actually done this way on purpose because there are some known performance issues if someone sets that to 0 and has a huge (i.e. millions of hands) database (and low spec'd computer) that we need to address in the future. We had it set to '0' as default initially like HM2 before we discovered those performance issues.

Currently setting it to '0' does the exact same thing as the default 20k setting because we don't want those customers with huge databases and older/slower machines to have performance issues if they change it to 0 until we can improve performance for them. Once we resolve those issues we will update it to work as it says. For now you have to enter the actual number of hands manually (and ask us for help like you did if the '0' setting isn't working properly) to make it a little more obvious if they have issues in live play HUD after making those changes that it is related to their recent HUD Options changes.

Fozzy71
Customer Support

So i had some HM2 files taking up almost all of the space on my computer and deleted some. I happened to delete something important because could not open HM2 anymore. I finally get it open and my database and hands are gone and it forces me to make a new one.

I find my archive hands and start importing all of them from ignition and WPN. Ignition comes in fine, but WPN is not working. I keep trying and only get up to June 10th to important. When I try the other hands, it just says files imported, however no hands are being imported. Why does it keep saying this and not import the hands on the files from June 11th to July? Is there a way to fix this?

Also, where can I find the notes from players I made and import this is in? Now there are no notes on any players I had before.

Thanks in advance!

so, still no upgrade on hm2 hud working in 888.pt?

It sounds like you deleted parts of your database. This will corrupt the database beyond repair unless you can find them in your recycle bin still and restore them all. If not, you should delete the old database from the HM2 DB Manager as it will be unusable going forward.





Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.





If you have a backup of the player/hand notes created from that damaged database, before it was damaged, you can restore them with the HM2 DB Manager and [x] 'Skip Database' to restore just the player notes to your new database for players in the new database. If you don't have a backup of the previous DB or it's Hand/Player Notes and other settings the notes are unfortunately lost for good because the old database got damaged.


Please see this FAQ to transfer/backup data for the future - http://hm2faq.holdemmanager.com/ques...dem+Manager%3F

This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency. I recommend you do this at least once a month and keep the last 2 or 3 most recent backups (and your \HM2Archive folder) stored on an external drive and/or cloud storage site like dropbox or google drive.


Fozzy71
Customer Support

I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.

I did just ask our QA/Testing Manager about this and he said he would bump it up in priority and try and get it in the next beta if possible. You will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.



HM3 Beta should be working with this new 888/Pacific Network skin.


HM3 Pre-Release beta is now available. Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

If you have any problems with HM3:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support


Fozzy71
Customer Support

Ticket just submitted now.

I had the latest update installed. Also tried to create a new database and import and that did not work either, I still received the same results.

Thanks

What is your ticket number please? I will probably come across it this morning if I have time to work in the HM2 inbox, but I have a bunch of HM3 stuff to do first, so if you post the number I can be sure I at least take a look at that one HM2 ticket while doing my HM3 work.

Fozzy71
Customer Support

Ticket: 420619

Thanks!

Replied with instructions on how to find the \Desktop\HM2Logs folder from the session you sent pictures for, along with some other instructions to reinstall PSQL as I think you may have deleted critical PSQL program files and corrupted the PSQL installation as well as your previous database, meaning any new DB you create will not work properly.

I assume those hands that don't import for you, but do import for us, will import fine into your HM3 Beta installation since it uses SQLIte, correct?

Fozzy71
Customer Support

With Hm3, on a table when I click a players name and it says won $89 does that mean that player won $89 in that session at that table or is that a culmination of the money won or lost when he was seated at a table with me?

That is what he won for the number of hands shown in the HUD/Popups. Generally that would be their 'lifetime' stats (default HUD Options filter is set to last 20k hands) that are then filtered by any of the filters that are set in the HUD Options.

You can check this easily by reviewing that player in a report such as the Sessions By Table (or Overall, By Stakes, etc) report in the IGN example image below:







Fozzy71
Customer Support

Thank you.

I would have to try the HM3 Beta. I had just replied to the ticket. The problem seems to be the tournament hand histories. I just manually imported all cash game hands without any issues.

Sometimes when I play i get the tournament importing 2 or 4 of the same hand problem. It does not work consistently at all. Cash game though, no problems at all. It has been this way since the WPN update

I opened your ticket and it will be the first ticket I reply to later this morning.


Fozzy71
Customer Support

hey

in my hm2 something has gone wrong with the 'reports' section and nothing is showing up
https://i.imgur.com/UDBjaLH.png
i have tried creating a new db and uninstall/reinstall but it stays the same

any help is much appreciated

thank you

- Close HM2
- Please delete everything in:

- Win Vista/7+: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
- Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.


If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.


Fozzy71
Customer Support

Cheers for the reply as always fozzy

I tried that to no avail, However for some reason "HMQL" was ticked under 'more reports'. Unclicked that which has cleared up the issue.
Apologies for the hassle

Hello, this error happened today for first time, tried reinstall, doesn't helped

https://imgur.com/4VqaXkN

Please make a backup of your settings and reset them as described here.

If that does not solve your problems please close HM2 and try to copy all files/folders EXCEPT FOR \Database and NoteCaddyDefinitions from C:\Users\UserName\AppData\Roaming\HoldemManager* to a new \Desktop folder. This will cause you to lose all of your settings but it will hopefully solve the problem.

*If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


Fozzy71
Customer Support

Tried didn't work method with hided files also didn't helped because Username folder doesn't exist for me (windows 10) (yas, I turned hidden files)