Quote:
Originally Posted by moment
Hi,
Somehow Hud is not auto-updating Microgaming , PS is fine.
I tried to adjust the correct offset, might there be anything else?
If your time changed last night that would be the first thing to check: Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time -
http://hm2faq.holdemmanager.com/ques...ime+Adjustment
Does the HUD update if you stay on the Reports instead of Active Session tab?
Are you using an alias to join multiple screen names together in the reports? If you choose your screen name instead of the alias name does it work properly? Does it help if you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.
If you continue to have problems:
Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu -
http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report -
http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to
hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
Fozzy71
Customer Support