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10-07-2015 , 05:41 PM
Quote:
Originally Posted by Kimchi_
I want to generate a list of my opponents (for all the hands I have played) hole cards when I am in EP and they cold call in the BB. Is there any way to do this? I want to do this to get an idea of universal ranges. Thanks.
The only way to do this would be to create an alias of all your opponents, set them as the active player/hero and filter from their point of view.

If you want to create an alias with a lot of villains you can do it via PGAdmin or RangeMeister as explained here - http://forumserver.twoplustwo.com/18...y-hem-1212650/ - or via the new (currently early beta) NoteCaddy Premium Aliases feature that creates an alias based on a color definition - http://forums.holdemmanager.com/note...ows-blows.html - but please be aware that it can be very resource intensive to link all villains to an alias so you should have a powerful computer with lots of ram if attempting this. This technique can also cause erroneous results if some of the villain's you aliased together have played hands against each other. An alias is designed to join 2 or more hero screen names that would not have played against each other so while this is possible to do it is not something we officially support or recommend.

If you are using NC you can do the aggregate percentages much more quickly than by making an alias but I don't think you can see hole cards doing this, just stats/percentages - http://wiki.assaultware.com/NoteCadd...n-chooser.ashx

Fozzy71
Customer Support
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10-08-2015 , 12:36 AM
Quote:
Originally Posted by Holdem Manager
Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.
Seems like the DB was indeed corrupt, thank you very much
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10-08-2015 , 08:35 AM
Have format the computer, reinstalled HM and all sites. It is working fine in all the sites but not on ipoker. Have seen that ipoker has updated their software and HM cant import the hands (all errors). worked fine before the ipoker update, anyone has the same problem? I play on coral poker.
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10-08-2015 , 08:50 AM
Quote:
Originally Posted by Mamasota
Have format the computer, reinstalled HM and all sites. It is working fine in all the sites but not on ipoker. Have seen that ipoker has updated their software and HM cant import the hands (all errors). worked fine before the ipoker update, anyone has the same problem? I play on coral poker.
Coral Poker has made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it.

Fozzy71
Customer Support
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10-08-2015 , 10:09 AM
Quote:
Originally Posted by Mamasota
Have format the computer, reinstalled HM and all sites. It is working fine in all the sites but not on ipoker. Have seen that ipoker has updated their software and HM cant import the hands (all errors). worked fine before the ipoker update, anyone has the same problem? I play on coral poker.
Quote:
Originally Posted by Holdem Manager
Coral Poker has made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it.

Fozzy71
Customer Support
If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

Fozzy71
Customer Support
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10-08-2015 , 01:18 PM
Sorry for asking since it's probably been posted before, but what are the main things to consider when buying new desktop computer and I want to run HM2 and NC smoothly?
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10-08-2015 , 02:53 PM
Quote:
Originally Posted by Swedishmeatball
Sorry for asking since it's probably been posted before, but what are the main things to consider when buying new desktop computer and I want to run HM2 and NC smoothly?
In general you want an i5 or i7 CPU, 8 or more GB of RAM and a SSD (I suggest at least 256GB). These are the guidelines for optimal performance on our min specs FAQ. Once you have that there are other things that can be done to optimize performance if you check our FAQs or ask on our forums. There are also quite a few threads about this in the NoteCaddy forum that may have more details about specific configurations people have bought.

Fozzy71
Customer Support
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10-08-2015 , 02:59 PM
Cool, thanks. If you wanted the best (within reason - not above 4-5k$), what would you go for then?
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10-08-2015 , 03:02 PM
Quote:
Originally Posted by Holdem Manager
How did you backup exactly? With the database manager backup tab? If yes, just transfer that .pghembk file to your other computer via dropbox or usb flash drive and use the Restore tab in the Database Manager.

If you backed up some other way please explain what you did exactly.

Here is our backup FAQ for both the database manager and manual backup of hands/settings:

Fozzy71
Customer Support
Tried uploading that .pghembk file to dropbox but took forever and wouldn't work for me.So I went to HM sync and clicked 'start sync'. Then on other laptop clicked start sync and it downloaded some hands for one of my alias' but not all hands.Is there a way I can get all the hands in my database to sync to the cloud or do I have to keep syncing hands until they all appear?I'm on my second go now syncing hands to the cloud
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10-08-2015 , 03:18 PM
Quote:
Originally Posted by Swedishmeatball
Cool, thanks. If you wanted the best (within reason - not above 4-5k$), what would you go for then?
I am not up to date on whats available. My PC is over 6 years old and still runs fine but I paid 1k for it to get a decent one for the time and later upgraded to Win 7 and a SSD. The CTH forum here has many threads about what to buy for poker if you do some browsing and searching there.

Fozzy71
Customer Support
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10-08-2015 , 03:19 PM
Quote:
Originally Posted by JIMMERZZZ
Tried uploading that .pghembk file to dropbox but took forever and wouldn't work for me.So I went to HM sync and clicked 'start sync'. Then on other laptop clicked start sync and it downloaded some hands for one of my alias' but not all hands.Is there a way I can get all the hands in my database to sync to the cloud or do I have to keep syncing hands until they all appear?I'm on my second go now syncing hands to the cloud
There are a variety of known issues with the HM Sync Beta feature where the results are not syncing properly for some customers. We are planning to completely re-work the HM Sync feature using code from our new HM Cloud application but I don't have an ETA for when this will be implemented. In the meantime while we wait for the new sync system you will need to manually sync your hands on both PCs. Here is a FAQ explaining how to best keep your original hands on both computers so you can easily sync the hands manually - http://hm2faq.holdemmanager.com/ques...+Using+Dropbox

I would suggest you either let it upload overnight if that is enough time or use an external or USB flash drive that is big enough to hold the file.

Fozzy71
Customer Support
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10-08-2015 , 03:23 PM
Alright cheers good man fozzy
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10-09-2015 , 08:16 AM
Hello. I`m playing zoom 50 on stars and the hud does not show any stats at all for one particular player and I played a few hands agaisnt him.
Holdem Manager Support Quote
10-09-2015 , 08:28 AM
Quote:
Originally Posted by plop85
Hello. I`m playing zoom 50 on stars and the hud does not show any stats at all for one particular player and I played a few hands agaisnt him.
This is most likely caused by unusual characters in his screen name and needs to be logged by customers on a case by case basis for our developers to investigate.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support
Holdem Manager Support Quote
10-09-2015 , 02:23 PM
After last update of PokerStars.bg the stats for some players are not showing. I was able to see their stats before the update.
Holdem Manager Support Quote
10-09-2015 , 02:26 PM
Quote:
Originally Posted by Bojo
After last update of PokerStars.bg the stats for some players are not showing. I was able to see their stats before the update.
Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support
Holdem Manager Support Quote
10-10-2015 , 05:32 AM
when i win the hand and the opponent mucks, the mucked hand is not showing during the next hand (zoom on PS)
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10-10-2015 , 06:14 AM
Quote:
Originally Posted by Kimchi_
when i win the hand and the opponent mucks, the mucked hand is not showing during the next hand (zoom on PS)
This is by design. We decided to disable it on fast-fold tables since by the time the mucked cards would show you will be at a new table with new players so seeing cards from the last hand in front of players that weren't actually dealt into the hand could cause confusion. You will need to use the hand history viewer, active session tab or sessions report if you want to look them up.

Fozzy71
Customer Support
Holdem Manager Support Quote
10-10-2015 , 10:23 AM
Does HM2 track hands on Unibet and so can I play with a hud on Unibet? Thnx in advance.
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10-10-2015 , 10:31 AM
Quote:
Originally Posted by Geefmede5
Does HM2 track hands on Unibet and so can I play with a hud on Unibet? Thnx in advance.
They are no longer supported since they left microgaming network.

Quote:
With the new client, several changes will be implemented. First of all, it will not allow the use of utility software, such as HUDs,
Fozzy71
Customer Support
Holdem Manager Support Quote
10-11-2015 , 07:13 AM
how do i interpret positional stats in 5 max plo?
i have vpip and pfr for co, btn, sb, bb, ep, mp, -> so how do i adjust that for a 5max table?
Holdem Manager Support Quote
10-11-2015 , 08:32 AM
Quote:
Originally Posted by huberius
how do i interpret positional stats in 5 max plo?
i have vpip and pfr for co, btn, sb, bb, ep, mp, -> so how do i adjust that for a 5max table?
EP is ignored/irrelevant - http://hm2faq.holdemmanager.com/ques...t+the+Table%3F

Fozzy71
Customer Support
Holdem Manager Support Quote
10-11-2015 , 08:59 AM
Howdy,

I'm new here, so im probably in the wrong place.. But i thought 'Poker Software' might be as close as ill get to the right place. Anyways i have a noob question here. I have 'Holdem Manager 2' and i need to know how to build a database. I do have a database i just don't know where it all comes from. like i have my own hands, but i don't understand how this guy https://www.youtube.com/watch?v=wmu7Xi4jS-o Is able to have all of that information on other players. Cause when i use 'Tablescan Turbo' All of the info is either 0 or 'Nan', How does he have all of that info about other players? How d i get it, so i can use 'Tablescan Turbo' too. Sorry if this is a terrible place to post this... thx in advance

- Chase (Playin'ForFood)
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10-11-2015 , 09:18 AM
Quote:
Originally Posted by Playin'ForFood
Howdy,

I'm new here, so im probably in the wrong place.. But i thought 'Poker Software' might be as close as ill get to the right place. Anyways i have a noob question here. I have 'Holdem Manager 2' and i need to know how to build a database. I do have a database i just don't know where it all comes from. like i have my own hands, but i don't understand how this guy https://www.youtube.com/watch?v=wmu7Xi4jS-o Is able to have all of that information on other players. Cause when i use 'Tablescan Turbo' All of the info is either 0 or 'Nan', How does he have all of that info about other players? How d i get it, so i can use 'Tablescan Turbo' too. Sorry if this is a terrible place to post this... thx in advance

- Chase (Playin'ForFood)
I am not familiar with TST. If you are having problems with it you will need to contact their support. HM2 uses PostgreSQL for the database and I assume TST gets it's information from that database.

Fozzy71
Customer Support
Holdem Manager Support Quote
10-11-2015 , 10:51 AM
Well could somebody please tell me how to like build the database cause in the video i linked that guy had all of the info there, cause it was in his database. How do i get that info in my database? do i have to play them to gain it. Or do i have to download a pre built database?
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