zoom hud isn't working on new computer. hud works on all other tables and i did follow the zoom hud instruction on your website.
when i use table finder hud from some previous hand appear but the hud doesn't refresh for new hands.

hi

since the hm2 update of this morning where you added the "spin n go" tag, the net winnings $ is all messed up for spin n go's

for eg: all lost games in 30s count as -$21.45 and 60s as -$42.90 ??
whats the problem ?


thanks

The Table Finder does not work on Zoom tables. If the instructions on that page did not help we need you to send us the files requested at the end of the page via email. Without seeing those we can't know what is causing your problems.

Fozzy71
Customer Support

Hi, I just played some Spin & Go's. HM2 recognises them & give them the correct tag, but the payout is wrong.
You set it to 1st: 80% 2nd: 10% 3rd: 10%
But it should be 1st: 100% 2nd & 3rd 0%

Please correct it as soon as possible.

Please see this thread on our forums for rollback instructions/link and how to be notified when a fix is released.

Fozzy71
Customer Support

Hi, I'm new to HM2 and I can't find the 3 bet% vs position stats. Searched through this thread and pulled up HM2 manual and still can't find and or understand. Help would be appreciated.
For example, i'm looking for:
3 bet% from sb vs an EP open
3 bet% from sb vs an MP open
3 bet% from BB vs an EP open...etc

thanks for the help

They are in the 3Bet category of the HUD Settings > HUD Designer as shown in the image below:



Fozzy71
Customer Support

We did a quick fix for it and pushed 8311 as the new official release - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Fozzy71
Customer Support

Does AllinEV only counts the first run when i run it twice?

Both HM1 and HM2 calculate the EV Diff of both outcomes even though you can only see/replay the first run in the software. The EV isn't perfect because we completely disregard the fact that 1-5 cards have already been revealed (and thus can't appear on the second run). The EV is going to be pretty close despite this.

Fozzy71
Customer Support

my hud doesnt work for 888 an for ipoker/party the hud is always over wrong player?

Ty Fozzy

Leakbuster freezes every time it gets to 100% when I run it, it used to not do this but now that I have over 20k hands for a stake level it won't work anymore.

The HUD didn't use to show up on Winamax Go Fast tables.
At first it was Winamax's will, but last month the rep said that Winamax agreed to authorize Huds.
Are you aware of that? When will you release the update?

Can you see the hole cards for each hand that is imported?

A) If not:

It sounds like you are having a problem we have seen reported a few times recently. The pacific/888 client fails to write the hole cards for some/most of your hands so then it doesn't recognize you as the hero.

Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

If you continue to have problems, try changing the path in the 888 client where it writes hands to a new folder such as C:\888hands - http://hm2faq.holdemmanager.com/ques...28888%29+Poker

If that doesn't help please disable any antivirus/firewalls, reinstall the software and choose English language during installation if prompted. If that doesn't solve it for some reason please reinstall it again as instructed but make sure you install the poker client to a different drive/partition as one of the customers said it was having problems only when installed to the default path on his C drive and once he installed it to a custom path on his other D drive it worked fine.

Try downloading from this link - http://www.pacificpoker.com/en/download_short.htm

You may have to reinstall the software 3 or 4 times before it starts saving the hands properly with all the holecards.

If none of that helps you will need to ask the pacific support team why their software is not saving the hole cards for all of your hands you play.


B) If you can see the hole cards follow the instructions below that I give for ipoker/party.


Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...20Setup%20Info

*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Fozzy71
Customer Support

Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

If you continue to have problems please enable the Settings > Feature Logging > [x] 'HMApps' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested file to hm2support@holdemmanager.com with a link to this thread and your forum name.

Fozzy71
Customer Support

I asked our QA & Testing Manager about this. They did give us the go ahead but we are waiting on them to make some updates to their client before we can add support.

Our internal ticket for this is currently closed but if they give us the information we need it will be reopened and prioritized for the developers to work on sometime in the future. If you want to be notified if/when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8455 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Hi, i buy a new pc and i import my hh...
I play a poker sessions but HM bug on count (see the image) thx.

We can't tell what might be the problem from an image.

If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing and send it to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support

if i pay u can give me support in teamviewer plz?

Unfortunately remote support sessions are not part of your contract. We only use those as a courtesy when someone has exhausted all of the other solutions via email or forum support. We could not afford to stay in business if we did remote support for every customer with every problem.

There is likely nothing we could do via teamviewer to fix this problem for you. You must start the support process by sending us the problem hands with a detailed description of the problem for our testers to investigate.

Fozzy71
Customer Support

I send u all from mail. thx

Hi, i play 4 tables of zoom and want to use F8 or F9 to mark hands for review.
I just tried once today, but i missed the real hand.
Is there any way of getting the hand for example on the table under the mouse when i have 4 tables simultaneously or some other trick?

Thank you

Unfortunately there is no feature like you want. Hotkey marking of specific hands on fast-fold tables is difficult/impossible since there could be so many fast-folded hands yet to be written/imported that could get in the way when you are hotkey marking the 'previous' hand. The only thing I can suggest is to manually mark them from the Table HUD right-click menu if you can see it there and pick it out by it's pot size or better yet use the Active Session tab of HM2 and right-click menu.

Fozzy71
Customer Support

Hi i have stupidly turned off the setting on my table HUD ( the box that shows last 3 hands VPIP etc ) i need to turn on the thing that lets my move seat on each table think it was a setting icon on table HUD.

HELP

Cheers