Thank you,it's sorted. I just unclicked "everything" button and then clicked on it again and dealer started to announce everything as he supposed to.

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

Fozzy71
Customer Support

I always start HM first. I did everything mentioned in the FAQ. I added all the exceptions. That way HM worked great for a couple months untill this beta...

HUD on normal tables are still working.

We have many thousands using the current and previous beta and there are no new issues that we are aware of. If there was, they would be letting us know. It is likely some sort of problem specific to your computer/settings that we will need to see the log files to help you solve.

Try to reboot your computer and see if it helps.

If not:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Please fix this problem. If you use google you can see that this is super common problem.

For me it's impossible to use Holdem Manager anymore because of this and I have to switch to Poker Tracker.

*** PLEASE +1 THIS POST IF YOU HAVE THE SAME PROBLEM ***

I'm wanting to get Omaha functionality in HM2. If I go to the website and download OM, it just seems to want to reinstall HM2, so I'm assuming that I probably already have OM as part of HM2, but it's just locked up somewhere? What's the best way for me to go about getting OM working?

I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly. This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-8588

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8588 Is Resolved" in the subject line and body of the email.

What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't still improve it further.

Are you running Notecaddy also and do you have many definitions or use any of the NC Edge or NC Advantage packages? Those can also have an impact on large database with large definitions.
If you do I would suggest reading this thread which will help improve the performance when using NC:
http://wiki.assaultware.com/NoteCadd...provement.ashx

In the meantime while you reply with those details I have a couple of things you can try that will improve the performance of your PC in general and may help if this scanning is the cause of the issues your seeing.

Please check these 2 FAQs and try all the steps there to see if they help:
- http://hm2faq.holdemmanager.com/ques...%28Firewall%29 - Resolves issues where security software continually try to scan files and processes which can slow down your PC
- http://hm2faq.holdemmanager.com/ques...rts+%26+HUD%29 - General tips and solutions for performance issues

A few other things you could try to see if it helps when playing:
- Does it help you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
- Try leaving HM2 on the 'Home' tab when playing.
- Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
- Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Fozzy71
Customer Support

Without access you your account/email I really can't say. Please email your account details and questions to sales@holdemmanager.com

Fozzy71
Customer Support

I just had a brainstorm (somewhat impressive given the early hour and lack of caffeine) and searched our email system for your 2+2 username to find your email address. You only have a HM2PRO- product license on your account. If you bought an Omaha license under a different email address you need to contact our sales guys as mentioned above so they can verify your identity and transfer the license. If you never bought a Omaha license you need to go to our site/store and click Upgrade in the upper header and follow the steps to 'Add Omaha 2 To Holdem Manager 2 Pro Version '.

Fozzy71
Customer Support

Thanks, emailed

If your PC has 4GB of RAM or less Holdem Manager will lag. I have 8GB and when i fire up 12 tables + HM2 my PC uses up to 60% of RAM.

How can i look onto which disk my notecaddy notes are being saved? (Not the notes themselves but the notes on the players)

All of that stuff is part of your database tables in the \postgresql\x.x\data folder. There are no separate tst or other type of files for these things in HM2.

Fozzy71
Customer Support

I find this strange cause Jetbull does not have any poker. Why would I play gambling games to get poker tools ?

Hello. I have holdem manager 1. Is there any discount for HEM2 because I have Hem1? Thanks

We realize this may not appeal to all of our customers but a lot of poker players also have interest in sports betting which is why we teamed up with JetBull to give our customers more options in our Get It Free offers. If you have any further questions about this topic please email your questions to sales@holdemmanager.com as 2+2 does not like us discussing sales related topics in this technical support thread.

Fozzy71
Customer Support

Please email your questions to sales@holdemmanager.com. We can not discuss sales related topics in this technical support thread.

Fozzy71
Customer Support

hi

will u ever fix the "bug" in svenska spel that the hud is always in wrong positions or is not possible to fix?

It is a tricky one to try and solve as they do not store table size information in the hand history files. We added some table size logging recently for these types of problems but the developers have been busy with some other major projects. These projects should be winding down soon allowing them to focus on this and other outstanding tickets but I can't give an ETA for when this one will be resolved. I have bumped it with our QA & Testing Manager who said he will discuss it with one of the developers next week to start working towards a resolution.

If you haven't already emailed us to be added to the ticket for notification please send an email to support@holdemmanager.com and include "Notify Me When HM-7968 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

ok cool, thanks alot for the answer. Is it the same issue for PT4?

They do not support the Boss Media software/network.

Fozzy71
Customer Support

Hello, i have a problem with HM2 to 888poker!
I open the table tournament but hud not show in the table. to cash table going and tournament no. to pokerstars,winamax going but no going to 888poker tournament!
If i get finder table i find the table, but no auto, can help me sombody please?


Thx!

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Just got a bizarre problem, my HEM2 doesnt recognize any screennames starting with letter M or later in alphabet...just out of nowhere, there are no player names, though hands by players that it recognizes seem fine

Reinstalling didnt help

Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance

If you continue to have problems, try the following:
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.

Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support