Quote:
Originally Posted by gball
HM2 support: regarding performance, up to how many tables and with how many stats in the hud and with what kind of computer spec would you consider HM2 still usable/smooth, lets say on PartyPoker?
Quote:
Originally Posted by gball
Ok forget Party, lets say Pokerstars then. Adding player notes, checking hand viewer etc, basic usage. Do you have any concrete number + pc spec that it was still running smooth? One of your testers must have tried to actually use the software, right? I just wanna know do I need to try to find the cause from my system or is it just running as it's supposed to.
We have many customers that 20+ table stars with large databases. Some have SSD's and some don't. I can't really be much more specific than that in terms of their specs. 3rd party security software and permissions problems are the most common cause of performance problems.
We would be glad to help you try and resolve any problems you might be having but this thread is not suited for these types of issues that may require a lot of back and forth.
If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a log file as well -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Please zip and email the log, with a link to this thread and your forum name, to
hm2support@holdemmanager.com
Please include the following information so we can better assist you:
Which Operating System, Firewall, and Anti-Virus are you using? What CPU, how much RAM, and what type of HDD/SSD do you have?
How big is your database in the Database Info tab? How many hero/alias hands do you have? How many tables (which games?) are you playing and what types of problems are you experiencing when playing or when using the software while not playing?
Are you using NoteCaddy or is it disabled? If you are using NC Premium are you using any add on like Edge or Advantage?