It tags my Hyper Turbo Sats as regular 6-max Hyper Turbo tournaments and shows wrong winnings. How can I fix this?

How can I delete player notes in HEM2?

my Zoom hands haven't been importing for a few weeks now. i updated to the newest version, and still having problems. any ideas what i could do? mostly 2/5 nl and plo hands if that helps

actually, they are importing now (i just updated to newest, but before they weren't even updating) because i can see them in reports

now only the HUD doesn't display any stats

what is your computer configuration more exactly?
do you have ssd?

is anyone able to use HM2 on laptop without lag for a few million hands db?
i have I7 2.2Ghz , 8 RAM , 1 ssd HDD

And after tuning I still can't play more than 10 tables without lag using NoteCaddy

1) Please open PGAdminIII (Start - Postgres)

2) Enter your pw (default is postgrespass)

3) Open databases - expand DB name - expand schemas - expand public - expand Tables

4) Choose player_notes, right click - view data, show top all rows

5) Clear the non-default categories.

6) Restart HM2

PGAdmin info screen looks like this:

http://i291.photobucket.com/albums/l...dbrky/null.png


If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Is this HM1 or HM2?

1:

Please update to this version:

http://www.holdemmanager.com/Downloa..._10Oct2013.exe

Please install Microsoft.net 3.5

http://www.microsoft.com/en-us/downl...ils.aspx?id=22

In Vista, 7 and 8, this is done in Control Panel - Programs - Turn on/off windows features.

Turn it off, then restart and turn it back on.

Please see this FAQ:

http://faq.holdemmanager.com/questio...rs+Zoom+tables

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your zoom file -

from c:\programfiles\rvgsoftware\holdemmanager\importin g\logs

2:

Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

Please install Microsoft.net 3.5

http://www.microsoft.com/en-us/downl...ils.aspx?id=22

In Vista, 7 and 8, this is done in Control Panel - Programs - Turn on/off windows features.

Turn it off, then restart and turn it back on.

Please see this FAQ:

http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

1) Please close HM

2) Please open PGAdminIII

It is in the Start -> Postgres folder.

3) Enter your postgres password. The default password is typically postgrespass.

4) Open the databases.

5) Highlight your database.

6) Right click, click maintenance.

7) Run the vacuum and analyze and reindex functions.

http://faq.holdemmanager.com/questio...lyze+Database+

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Also,

http://wiki.assaultware.com/NoteCadd...provement.ashx

Did HM2 poop the bed for anyone else? It's saying my key isn't valid.

Please try all the steps on this FAQ and send us a new reg.log file as described at the end if you still have problems -

http://hm2faq.holdemmanager.com/ques...Holdem+Manager

Send to support@holdemmanager.com

Hem1 hud not working for ftp but working for stars. Havent updated in a long time so maybe that's why. It used to work for FTP a few months ago and I haven't changed any settings.

Also not tracking lots of the mtts I play, only tracks around 60% of them

Thanks in advance for the help!

.

@udbrky

notecaddy has a "preload notes" options.
Is there an option to preload HM2 stats as well?

I'm using windows 7, and Hm2.

Reviewing a session today, my HM replayer was the slowest it's ever been. Why do you think this is?

It felt severely slow, and every time I went to a new hand, it would lag out before finally loading player stats 10-20 seconds later.

I apologize. I thought I answered this, but I missed it.

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

to support@holdemmanager.com with a link to this post.

You can change the tag and it will work.

Please update to this version:

http://www.holdemmanager.com/Downloa..._10Oct2013.exe

Hands are loaded into memory when you open HM2. What are you trying to accomplish?

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > Updates > [x] Prompt for Beta Updates.

I am saving positions for 6-max and 8-max for my hud but they wont stick. They are always a complete mess everytime I open a new tournament on stars.

WHat am I doing wrong?

This is typically a permissions issue.

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use


I would also do that for the poker stars local appdata folder.

What changes?

Worked like a charm, Thanks for the help!!

The replayer lag.

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.