I was using HM1 for years and was very satisfied with it. I recently swithched to HM2 and I have to say this program is complete crap in many regards.

- It is very very slow (I have top notch hardware so it dont come from my side), pretty much impossible to take notes on HM2 as my screen will freeze for several seconds whenever I click the notes button on the HUD
- Oftentimes I have to click several times on a window/icon for it to pop up
- the program takes 5GB of memory (!!!!) at all times, even without the HUD
- Many stats in the reports section are way off and completely absurd, a few exemples: standard deviation, $/hr, overall time played (also for that one, how come it is in minutes and not in hours? wtf)... and probably some stats that I think work properly are screwed too without me knowing it which makes it even worse
- The simple fact that I cannot copy my notes from HM1 is in itself ridiculous

Im probably gonna end up switching back to HM1, which was a great great program.

this was my fault, i moved the folder my custom badges were in.

still dont know why that stat is working on one HUD and not the other but ill mess with it monday and let ya know if it still doesnt work or if i figure out what to do to fix it.

I currently can't access the HM forum

I updated to 7649 (?) and since then, the pre-loading (?) of hands after launching has taken several minutes - I downgraded back to 7635 (also due to NC badges not showing in HUD during play) and whereas I wasn't experiencing the long load before w 7635, I am now. I deleted the config files and it's still the same.

Yes, the 2.0.0.7649 is running much slower for me also.

omfg

hem2 on my desktop was perfect....now after update sometimes i cannot open it....sometimes it crash after opening....to load hands it use to take 10 seconds i have ssd now it takes 5 mins if it doesnt crash.........

WTF

and also whereas badges were working on 7635 originally, they aren't now

PM the link for Pacific fix too, please. TYVM

Hm2 isn't loading for me, seems to crash no matter what?!

Edit: okay 10 mins later it works but it is slow as hell (must have been the latest update).

I played HUSNGs there with PT3/PT4 and they said they couldn't produce a hud until boss changed their hand history system for tournaments - so yeah it was a general question

I just got their free trial last night and it was working fine. However this morning, their website is down and it also takes forever to load HEM.
It cannot be a coincidence. HEM is probably trying constantly to connect to the website and becomes unresponsive until each attempt times out.

It eventually loads and the HUD comes up after that but my 1st HEM experience isn't so positive so far

hud no longer working on ipoker on hem 1? tried a few skins and a few computers. hm1.12.10b

Fozzy, after further testing on the latest build, I have now noticed there quite a bit of lag again. I have an i7 core with 8 gigs of ram which should be sufficient to run HEM2 and poker. I'm playing only 6 tables on Pacific and noticed that while running HEM2 the system slows to a crawl and HEM2 becomes unresponsive.

So I don't think this the lag issue that people are experiencing is from a small minority. Been using HEM for years and it's only happened within the last 2 builds.

OH WOW SO TILTED, WELL DONE IDIOTS WITH UR UPDATE IT FCN CRASHES ALL THE TIME, TBLS GO BLACK IDK HOW MUCH I LOST DUE TO THIS FCN ******ED **** WITH TIMING OUT BC OF THAT PIECE OF **** SOFTWARE

ty, bye.

So if i [ ] Mix fast poker and standard hands togehter it wont mix my super turbo and turbo/regular stats togehter in the stats?

I'm only concern is that in hypers (superturbos) play alot differently obviously and i don't want those stats mixed with the regular.

Thanks!

Won/hr is calculated wrong.

Are you using 7635 or 7649? There are some people that are noting issues with performance in the latest build, but a lot of customers are also noticing big improvements. We are doing a lot of focused internal testing on this and are making some good progress. At this point it looks like it might be related to the HUD Notes when Auto Refresh is enabled.

Can you tell me if it helps for you to disable the Settings > General Settings > Miscellaneous > [ ] Automatically Refresh? Make sure after disabling that setting you restart HM2 before you test again.

If you continue to have problems, try rolling back to the previous official release - http://www.holdemmanager.com/Downloa...AutoUpdate.exe


Which specific window/icon are you referring to? HUD popups?


HM2 caches certain information in order to optimize search results and report load times.

The amount of caching (and thus the amount of RAM used) for an individual user is, in part, dependent on the RAM available and how much RAM is required for other applications you are running. Thus HM2 intelligently uses RAM based on a balancing act between how much you have and how much you are using elsewhere. If someone has a significant amount of RAM available, HM2 will cache more in order to further improve your response times to queries and report loading.

The bigger your database is and the more RAM in your system, the more HM2 will use. This RAM use shouldn't generally affect the performance while playing. What it will do is allow for much faster reports/queries when reviewing the data. If you are experiencing performance problems while playing it is likely related to the issues mentioned above that we are working on as our top priority to get resolved and the first thing to try would be to disable the auto refresh setting.

If you are concerned about the ram use when playing you can try staying on the Home tab instead of the reports when playing. Or you can pick a villain with only a few hands instead of a hero with many hands, restart HM2 and stay on the Home tab, to further reduce the amount of ram used by reducing the number of hands loaded into memory.


- Standard Deviation in HM1 was calculated per 100 hands. In HM2 it is calculated per 1 hand. If you go to the HM2 Reports > Stats > Search for 'dev' you will see 'Std Dev bb' and 'Std Dev bb per 100 hands'. You want to use the per 100 hands stat so it will be what you are used to seeing in HM1.

- The $ per hour stats are a session only stat. We plan to update these stats so they are either named more clearly or cant be added to reports it wont work in.

- The default stat in the sessions report is minutes played. If you go to the stats selection window and search for time you will see a 'Time Played' stat that will calculate it in DD:HH:MM.


If you import your HM1 database directly to HM2 the notes should be transferred but there is not a way for HM2 to import the exported notes file from HM1. Database > Import > Import From > Holdem Manager 1 > Database: pick your HM1 database.

Thank you for letting us know what solved your problems.

The slow loading was likely caused by problems with our hosting company that were preventing HM2 from talking to our server. These issues should be resolved now.


We have had a few reports of this but haven't been able to duplicate it internally. I am asking our testers to try and test it further now but it will take some time. I am not sure what to suggest yet as a possible fix but if you don't have a huge database you can try to reset your notes in the NC > File menu and recreate the notes to see if it resolves the problems.

*Edit: The developers just pushed a NoteCaddy update to our internal testing feed so it might be related to this. I would suggest you just wait for our next beta feed update and see if it solves the problems.


We are doing a lot of focused internal testing on this and are making some good progress. At this point it looks like it might be related to the HUD Notes when Auto Refresh is enabled.

Can you tell me if it helps for you to disable the Settings > General Settings > Miscellaneous > [ ] Automatically Refresh? Make sure after disabling that setting you restart HM2 before you test again.

If you continue to have problems, try rolling back to the previous official release - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

7649 had the fix for pacific but we had to pull the build due to some leakbuster issues that were causing crashes. We just got the fix from the LB devs and are testing 7650 now and will hopefully be making it live on the beta feed soon. I will PM you a link to 7649 but you will want to stay away from the LB tab until 7650+ is released as a beta.


We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager again.


We are doing a lot of focused internal testing on this and are making some good progress. At this point it looks like it might be related to the HUD Notes when Auto Refresh is enabled.

Can you tell me if it helps for you to disable the Settings > General Settings > Miscellaneous > [ ] Automatically Refresh? Make sure after disabling that setting you restart HM2 before you test again.

If you continue to have problems, try rolling back to the previous official release - http://www.holdemmanager.com/Downloa...AutoUpdate.exe


I just got confirmation from one of my boss testers that we DO have the same problem. They name all of their SNG windows the same and we can only attach a HUD to one table at a time because of this. Thank you for bringing this to my attention again so I can add a comment to our Boss FAQ about this.


It eventually loads and the HUD comes up after that but my 1st HEM experience isn't so positive so far [/QUOTE]

We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager again.


Regular cash/sng tables or speed poker? We don't support the ipoker speed hud in hm1.

If you are not playing speed poker, please update to the latest beta version - http://www.holdemmanager.com/Downloa..._29Nov2012.exe

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com


This filter is only for cash games: rush, zoom, speed, fast forward, etc. You can not filter by tournament speed type.


The $ per hour stats are a session only stat. We plan to update these stats so they are either named more clearly or cant be added to reports it wont work in.

Now that BCP has moved to winning poker network will HEM be compatible with WPN soon? Pokertracker is and I fear many will go to that if HEM does not work for WPN

was there a fix for the 888 hud situation released?

Hi, regarding some of the performance issues some of you have been experiencing with the latest build 7635+, the issues were caused by our auto refresh setting, you can turn it off in Settings > General settings by unticking it.

We have also found that if you use notes regularly it can bring on the lagging much sooner, were continuing to narrow this down and i can assure you fixing this is at the top of our list. Well have a build out very soon that addresses this issue but if you just turn off auto refresh for now it should solve your issues.

Sorry for the inconvenience and thanks to all the guys who helped us tracking this down.

I went back one 'proper' release further, then upgraded to 7635, seems to at least be working as good as before now

We are aware how important this is and are discussing it internally to see how soon we can try to get this support implemented. Once I have more info regarding an ETA I will be sure to post the information in this thread.

7649 had the fix for pacific but we had to pull the build due to some leakbuster issues that were causing crashes. We just got the fix from the LB devs and are testing 7650 now and will hopefully be making it live on the beta feed soon. I will PM you a link to 7649 but you will want to stay away from the LB tab until 7650+ is released as a beta.

This fixed your notecaddy badges problem also? The developers just pushed a NoteCaddy update to our internal testing feed so it might be related to this. I would suggest you just stay on 7635 for now and wait for our next beta feed update and see if it solves the problems.

Great fix . 100% recommend every tournament player do this. I set mine at 2000 and it's significantly faster.

^ Thank you for the confirmation.

To add to this a little further:

It also seems to be affected by the sample size of the player selected in the reports. If you are using an alias with multiple screen names attached with a lot of hands please try picking your active site screen name instead of the alias or try changing the Date Range filter to something like 'this month' or 'today' instead of 'all hands'.