HUD Holdem Manager Support - Page 1085 - Poker Software -- Two Plus Two Poker Forums

I play MTT sng's on Pokerstars.

My language and HH's are set to English. I made no changes at all to my client today or yesterday.

I already updated the lone "important update" which was IE9 today as part of your requests for my previous issue.

As I mentioned previously I am using the latest HEM version.

The tables I'm currently playing and the ones I busted on are listed in the table finder but selecting them and clicking OK does not add them to the main screen.

My language is also set to English in windows' regional settings. The HEM importer seems to have imported 1 hand from 1 file but locates no other files.

I'll answer the questions in the link you provided and send you the mail but please consult Sarek as I believe he must have some sort of idea if anything he did may have caused this problem. He changed some of my windows settings as well and did not only delete that one file in my PGSQL folder.

I reinstalled Comodo Internet Security after my issue is resolved but it is now disabled and there's no change.

And for some reason the table finder now displays more tables than it did earlier when I checked even though I haven't loaded any more tables.

I'll update to the beta update "A" version but looking at your link I've already answered almost all of the questions there in this thread already.

It's extremely tedious and time consuming.

I've been using HEM for 2 years now ... I've obviously clicked the " auto import hands " btn before posting this thread.

Coincidentally now TN is not closing tournaments after they've finished.

If updating to the beta update version in the link you provided does not resolve the issue I'll contact Sarek via email with a link to this thread to schedule another Skype session.

I'm not going to waste even more time answering questions I've already responded to in this thread. I don't want to be uncooperative but asking clients the same questions repeatedly is extremely annoying.

I've worked in tech support and have used trouble ticket software , and when I've used it , I never asked customers the same questions 3 different times. Those software exists in order to avoid doing so.

Sorry for this. If you not already did please contact our Support via mail and i will contact Sarek to look for your mails.

Quote:

Originally Posted by kevinb1983

Im a cash play but tonight I decided to mix in some of the Maximus tourneys on Merge. My HUD is working fine on all my cash tables but on the tourney tables it says "waiting for hands..." in the upper left corner and hasn't imported anything yet and my HUD has yet to turn on for the tourney tables. Any help?

Your Merge Client is installed in english language?
Please try the table finder: http://hm2faq.holdemmanager.com/ques...+not+appear%3F

Quote:

Originally Posted by hennerz

Just posting to emphasise how much Hyper SNG guys would like the 3rd place payouts and the EV line fixed in the new 15/100s please?

We are still working on this.

Quote:

Originally Posted by Alrighty Roo

HM2 crashed 4 times in an hour for no reason yesterday whilst I was playing on ipoker. It has crashed occasionally before (only ever whilst playing on ipoker), but never more than once in a session.

Please send us the log files directly after a crash: http://hm2faq.holdemmanager.com/ques...hing+issues%3F

Quote

03-10-2012 , 11:54 AM

#27102

PokerRon247

Carpal \'Tunnel

Join Date: Jul 2008 Posts: 11,192

I keep getting a problem (prob around once per hour) where my computer totally freezes and one particular table will be totally blacked out with a black square that covers the area that the HUD can cover. After about 10-20 seconds things seem to recover, but I get an error message with the following details:

Code:

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at HoldemManager.Modules.UI.HUD.LayeredWindow.ClickTick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


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----------------------------------------
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    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.258 built by: RTMGDR
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
PresentationUI
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationUI/v4.0_4.0.0.0__31bf3856ad364e35/PresentationUI.dll
----------------------------------------
HoldemManager.Resources
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager%202/HoldemManager.Resources.DLL
----------------------------------------
LeakBusterNLHM2
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager%202/Modules/LeakBusterNLHM2.dll
----------------------------------------
System.Deployment
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Data.Entity
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Data.Entity/v4.0_4.0.0.0__b77a5c561934e089/System.Data.Entity.dll
----------------------------------------
System.Data.SQLite
    Assembly Version: 1.0.66.0
    Win32 Version: 1.0.66.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager%202/System.Data.SQLite.DLL
----------------------------------------
WindowsFormsIntegration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
Accessibility
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Have to say that I'm loving HEM2 so far, but I'm very annoyed about paying money for something with so many bugs.

Quote

03-10-2012 , 12:30 PM

#27103

Husker

Carpal \'Tunnel

Join Date: Feb 2007 Posts: 12,924

Is there an ETA for the Ipoker problem to be solved (i.e. the hud being in the wrong places since they reduced the FR tables from 10 to 9 places).

Quote

03-10-2012 , 12:53 PM

#27104

Ezzalor

grinder

Join Date: Sep 2009 Posts: 623

Hey. So I bought HM2 yesterday and have been trying since to get my HM1 database imported, but haven't managed to do so yet.

I've been through all of the performance stuff and I've tried reading up on threads with similar problems. Haven't found any fix yet.

My database is about 3.7m hands and it stops importing after ~7000 hands with this msg "import completed successfully!" (yeah very successful)

What should I do?

Quote

03-10-2012 , 01:49 PM

#27105

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by PokerRon247

Try to change your HUD Options > Config Properties > Overhang: to 0

1 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
2 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
3 - Update Logitech Setpoint - http://www.logitech.com/en-us/584/3131
4 - Disable desktop composition - http://windows7support247.blogspot.c...mposition.html
5 - Set desktop to a non-aero theme - http://www.howtogeek.com/howto/windo...windows-vista/

If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Quote

03-10-2012 , 02:10 PM

#27106

Ezzalor

grinder

Join Date: Sep 2009 Posts: 623

Am trying to import from C:/hemarchive instead.

Quote

03-10-2012 , 02:11 PM

#27107

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by Husker

Is there an ETA for the Ipoker problem to be solved (i.e. the hud being in the wrong places since they reduced the FR tables from 10 to 9 places).

This should be fixed in the next build for HM2 once released. I don't yet have an ETA for release but we hope it will be very soon. It might already be fixed in the latest internal build on our forums but I cant get confirmation from our testers at this moment - http://forums.holdemmanager.com/hm2-...ng-tables.html

For HM1 you will need to disable preferred seating until we update HM1 to include the preferred seating option for ipoker 9max tables. I am not positive if this will be ready for the next public build of HM1 but I am trying to push for it to be fixed asap.

Quote

03-10-2012 , 02:13 PM

#27108

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by Ezzalor

If you create a backup of your HM1 database and send us a download link we can try to reproduce the problems with the direct import and have our developers investigate the cause of the problem.

Quote:

Originally Posted by Ezzalor

Am trying to import from C:/hemarchive instead.

This is the best workaround while waiting for us to test your backup and push a possible fix.

Quote

03-10-2012 , 07:04 PM

#27109

PokerRon247

Carpal \'Tunnel

Join Date: Jul 2008 Posts: 11,192

I'm trying to export some hands in HEM2. When I click start Export, the options grey out and it says "Please be patient, export in progress" below what looks like a status bar. This status bar has not done anything in over half an hour and there doesn't seem to be any other indications of anything happening.

Edit - after 45 mins of nothing happening I clicked cancel which seemed to work fine, but now when I try to exit HEM2 it says "A background task is currently running. Please wait for this operation to finish." and won't let me exit. There's still no other indication of anything happening though.

Last edited by PokerRon247; 03-10-2012 at 07:17 PM.

Quote

03-10-2012 , 08:44 PM

#27110

PokerPrince

old hand

Join Date: Oct 2002 Posts: 1,814

I purchased HM2 a few months ago but today I'm being asked to register. I punch in my code and it has an error and will not work. I think this is happening to many other people. Is there a fix or way around this? Thanks a lot.

Quote

03-10-2012 , 11:00 PM

#27111

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by PokerRon247

Did you do [x] Hero Only or [x] All? How many hands approximately and what are your machine specs (CPU, RAM, HDD Speed)? Cash or Tourney hands?

I just tried a few different combinations of Hero/All and Cash/Tourney without issue.

If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Quote:

Edit - after 45 mins of nothing happening I clicked cancel which seemed to work fine, but now when I try to exit HEM2 it says "A background task is currently running. Please wait for this operation to finish." and won't let me exit. There's still no other indication of anything happening though.

start > task manager > processes

holdemmanager.exe and hudfuncsapp.exe > end process

Quote

03-10-2012 , 11:01 PM

#27112

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by PokerPrince

We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager again.

If you continue to have problems, please try all the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

Please zip and email the log.txt and reg.log as explained in the last step, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Quote

03-10-2012 , 11:27 PM

#27113

dankness3

veteran

Join Date: Nov 2007 Posts: 3,439

hi i just got hem up and running but it doesn't seem to be tracking hands. When I start import and start hud it loads on my tables but it will only track one or two hands. How do I get it to continue tracking hands? thanks
-will

Quote

03-10-2012 , 11:36 PM

#27114

maxmdze

newbie

Join Date: Jan 2012 Posts: 44

i am doing a 30 day trial everything is working fine except the most important issue if the tornament fee is 3.00 and the rake is .15 it should be net winnings of 8.85 instead it says 9.00 it rounds it off so it is not giving me accurate net winnings
that is for a 4 man tourney
also for a 2 man tourney if the buyin is 6.00 and the rake is .25 if i loose it only says i lost 6.00 it does not include the rake but if i win it does include the rake and i win 5.50

Last edited by maxmdze; 03-10-2012 at 11:49 PM.

Quote

03-10-2012 , 11:53 PM

#27115

dankness3

veteran

Join Date: Nov 2007 Posts: 3,439

sorry I don't mean to derail but I really need to figure this out as soon possible- if anyone is willing to help via skype or teamviewer and u can fix the problem i will pay
thanks
-will

Quote

03-11-2012 , 05:49 AM

#27116

MilkMan

veteran

Join Date: Dec 2005 Posts: 2,169

Any sign of that Stars VPP stat for HM1? It's been 6 weeks now since the newest calcs were officially confirmed.

Quote

03-11-2012 , 06:06 AM

#27117

netsrak

grinder

Join Date: Oct 2009 Posts: 584

Quote:

Originally Posted by dankness3

I guess you are playing on Stars? You need to configure the writing of the handhistories in the Stars client and the import in HM:
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup
The first 1-2 hands come from the prefetch to display a hud but this indicates that your import is not configured.

Quote:

Originally Posted by maxmdze

Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

Quote:

Originally Posted by MilkMan

Any sign of that Stars VPP stat for HM1? It's been 6 weeks now since the newest calcs were officially confirmed.

We are still working on this but it should hopefully be in the next build we release.

Quote

03-11-2012 , 12:40 PM

#27118

KalMahZ

newbie

Join Date: Nov 2010 Posts: 15

I've been playing on PokerStars for 2 years and using Hold'em Manager for months. I played SnG and MTTs since last 4 months and HM works perfectly, since Jan 2012, PS made a new update that makes HM can't work anymore, so I upgraded it to HM2 and again, it works perfectly until 2 weeks ago, I switched to play NLHE Heads-up (Cash games) and HM2 doesn't work with this, it's still working fine on Full Ring Cash tables but not only on Heads-up tables.

I asked for help on holdemmanager forums (http://forums.holdemmanager.com/gene...hu-tables.html) and they showed me a lot of troubles to be checked and fixed, I did it all but it still never works.

Actually HM2 can import hand histories from PS as well as usual, but the displayed stats are totally wrong, such as I played about 50 hands with an opponent with lots of actions have been showed, but the stats are always like "0" and "-" even they happened several times. Plus the pots of last hands are always displayed as $100.00 or $50.00 even it's just NL50 and the pots are never as high as showed. I think there is a problem reading text files of hand histories, but can't know for sure nor how to fix it.

I have:

_ Reinstalled my Windows (7 Ultimate), HM2 didn't work even when I've not installed any Antivirus programs (now I'm using Norton)
_ Completely removed PokerStars, HM2, PostgreSQL even their databases and settings, configurations and reinstalled as brand-new ones.
_ HM2, PostgreSQL, Microsoft .NET Framework, Windows are all updated to the lastest versions
_ All my settings such as PokerStars Language, hands history language, hands history saving/importing folders, preffered/seating preference, displayed stats... are all fine. HM2 team support also asked and helped me configurating these so I think they are fine.

It's still happening since I first moved to play Heads-up and changed nothing even I tried several times. I don't know what I'm gonna do with it and it's really important to me, if you guys have any idea about this problem, please help me, thanks.

Quote

03-11-2012 , 03:17 PM

#27119

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

Quote:

Originally Posted by KalMahZ

http://forums.holdemmanager.com/gene...ml#post1003421

Please email hm2support@holdemmanager.com, with a link to your thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version http://www.holdemmanager.com/store/d...ds-manuals.php
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

Quote

03-11-2012 , 06:34 PM

#27120

Sofa King

newbie

Join Date: Jan 2010 Posts: 41

Using HM version 1.12.09, has been working perfectly but today the program won't open and I get this message:

"The following error occurred when trying to open the database: Failed to esablish a connection to '127.0.0.1'"

What steps do I take to fix this?

Quote

03-11-2012 , 06:57 PM

#27121

AugustWest7

centurion

Join Date: Oct 2011 Posts: 176

Re-boot and then check and see if postgreSQL is running before you start HM.

Quote

03-11-2012 , 07:15 PM

#27122

Sofa King

newbie

Join Date: Jan 2010 Posts: 41

The PostgreSQL seems to be running but cannot connect to the server.

Quote

03-11-2012 , 08:54 PM

#27123

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,201

This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using?

Please try all the following steps - http://faq.holdemmanager.com/questio...rt+PostgreSQL+

Quote

03-11-2012 , 10:57 PM

#27124

general_jim3

centurion

Join Date: Jan 2010 Posts: 194

Being able to display stats for different stack sizes like 0-20bb and 22bb+ at the same time in the hud would be very useful. I know you can filter stats by number of bb's a player has but if stacks are Btn(40bb)/sb(10bb)/bb(10bb) then I will see stats for btn as if hes playing with a big stack but he will actually be playing like he has 10bb. It means that some of the time splitting stats up by stack size gives you less accurate info than not bothering.
I know you may say notecaddy can do this but I've tried and in my opinion its quite buggy with stats not always showing up, too focused on cash games with little thought to mtts and it also makes the hud very laggy when you include its stats.