Hey, looking for some stats.

Hero is PFC SRP and check-raise flop
Turn Check-Fold, Check-call ?

I apologize for the delay in reply, we were busy with the new beta release so any new bug reports that were not new/showstoppers were on the backburner last week.

I just replied to your support ticket (and thread on our forums) a bit ago. Here is a direct link to your My Tickets page.


Currently, we do not have the requested statistics available. We are in the process of overhauling our statistics engine to include more comprehensive multi-street 'line' statistics in an upcoming update. However, this is a significant undertaking that will require considerable development time before it can enter the beta testing phase.


Regards,

Fozzy71
Customer Support
Hold'em Manager

Could we get a rake attributed bb/100 stat? On GG poker the rake stat includes BBJ, and the rake attributed is rake paid without BBJ. Currently there's only rake bb/100 and so you need to manually figure out rake and BBJ numbers

Hey, Fozzy71,

during my sessions I noticed that sometimes it takes good two seconds to load up some pop up. And when you play 6-9 tables is pretty annoying. I got new PC can I do something to fix this?

Hello,

I'm sorry you're having issues with the software.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-6456 Is Resolved" in the subject line and body of the email.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Unfortunately, that is not something I can really answer without seeing your logs and configs from a session the next time that this happens.

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version 3.1.35.5 of HM3 from from this link if you do not have that version installed yet .
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby, and a browser page of this site visible in the screenshot.

b) Click the 'Send Feedback' button from the left sidebar menu, or the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 250 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. By default, your \HM3Archive is in C:\HM3Archive, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Is there a way to set where the note box pops up, or keep it on top of the tables? Every time I click to type a note, the box pops up and then the poker table pop up on top of it and I have to move the table out of the way to get to the note box.

This issue has been documented in detail and provided to the developers to resolve.

"HMT-6315 - Note Editor’s position isn’t always remembered"

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-6315 Is Resolved" in the subject line and body of the email.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi!

Does HM or NC have a Bad Beat Jackpot stat?

Thank you

No, unfortunately HM3 does not have such a stat.

This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-6465 Is Resolved" in the subject line and body of the email.


Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi, today i got charged in my card for a recurring payment for holdem manager. I contact sales@holdemmanager.com for a refund. I havent used your software for very long time since i use pt4 and h2n. I dont even remember buying your software but i can be wrong regarding this but even if i did i didnt know hm is with recurring payments and i guess i forgot cancelling the recurring payment. Will the department of sales respond or i have to open a seperate ticket for refund?

Also it is weird that i got charged 79.99$ even though you dont have a tier in this price





I also see i dont have any active subscription in your platform or in my account in paypal yet i got charged

EDIT that might be from pokertracker? if so why it mentions payment made to


Payments to
Max Value Software LLC
sales@holdemmanager.com

Trying to get betmgmPA to work. There is no option that I have seen in the poker client to choose a preferred seat, so I think that might be a big problem. Played a short session and the HH's are being saved to my computer and I manually typed that file path c:\programs\betmgmpa\BetMGMPokerPA\HandHistory\pla yername into the HM3 auto import section but nothing is being imported. I'm using the PartyPoker option in HM3 for the site. Any chance to get it running?

let's say im playing a session and i have 30 hands on someone. Then I sit out a couple of rounds, the game continues.
Now my hud showing at the tables will remain on that player with 30 hands, even though i have ~50 hands on him now. It only refreshes the hud as soon as I've played my first hand again.
But how do i make sure the hud keeps on refreshing and adding hands, even when im sitout?

Ok, so things are looking a bit better. Got the HUD to appear on tables and also previous session showed up in HM3 database as well. The only thing I changed was I remembered to right click on the BetMGMPokerPA desktop shortcut and select "Run as Administrator", as I'm pretty sure I just double clicked on it yesterday. So maybe that helped, not sure. Only issue I'm having now is when I was playing one table the stats of each player were correctly positioned on their seat but any new table I added they were out of order. When I replay hands within the HM3 database the HUD stats are correctly positioned no matter what table I was on.

anyone from support know this?

Hello,

fozzy is out of office so I will be trying to help with these doubts.

This is the expected behaviour of HM3 when we sitout.

Some poker rooms do not even allow to still gather hands while sitting out. For those that allow it, Hm3 will import the hands in the background since they are written, imported and stored. Once we resume live play the HUD will update to the new number of hands each player has avaliable in the database.

The HUD will not refresh when sitting out.

Best wishes,

jahrumble,
Customer Support
Hold´em Manager.

Hi Marky,

Try creating a HUD profile for the site so it applys always the same HUD and alignment adjustments we make and save on the layout for that type of game/poker site tables.

In HM3 - HUD Options - Profile select.

Create a profile for cash/MTT. Pick the site and the HUD you want to use. Add at the end to the list below.

Open only one table. Make all the adjustments to the HUD. Save layout in HUD icon at the table.

Only when finished making the changes and saving layout open another table to check if it applys the same HUD and saved layout to the new table.

Best wishes,

jahrumble,
Customer support,
Hold´em Manager

Thank you for filling in for Fozzy. So, I did everything you say. The good news is when I opened the 2nd table all hud stats stayed where I moved them but they were not under the correct player. Not sure what to do now.

The first thing I will suggest is.. Be patient!

Here is what Im saying.

Allow a few hands to go by. Especially in the first setup while we are editing and moving stuff around.

If I understood you correctly and Im reading this right it will jump from the wrong positions to the correct ones in a couple of hands.

Think of it like this:

- New table opens
- Hand 1 - HM3 launches HUD. Sets up the default positions read in the hand history. Notice it already saved the correct placement we did before. Hero gets placed randomly at the table most times.
- Hand 2 - After the initial hand HM3 will correct the HUD to the right positions as set in the preferred seatings. We can notice this easily as it kind of flashes to the right spots.

This is the behaviour I got used to and expect along time while playing MTTs and being moved around tables a lot of times.

If this is not what is happening on your side we need to double check the preferred seating options for both the poker client and HM3: https://kb.holdemmanager.com/knowled...ferred-seating

We then need to try to understand what and why is still wrong. for that open a support ticket since we will probably need to have a look at log files and those should only be shared privately.

Best wishes,

jahrumble
Customer Support,
Hold´em Manager

When I tried this I allowed more than enough time for things to sync up. In my first post I stated that BetMGMPA doesn't allow for preferred seat selection anymore, so I thought you were aware of this. Any idea of what I can do to work around that?

Hi,

If the poker room does not allow to select a preferred seat and it uses PartyPoker network. The way to config in HM3 is selecting the option "(None) Use handhistory seat".

Using this settings is when you get the issue only in the second table correct?

I´m not very familiar with the skin of this poker room. Does this mean you cannot pick a preferred seat ever and have to play from where we are dealt at the table?

jahrumble
Customer Support,
Hold´em Manager

The way this skin works is when you open a table you are randomly seated, cannot open table to view and then select where to sit. Yes, I have been using the hand history seat option in HM3 settings for partypoker. Yes, same thing happen when I tried another session. Open first table, it remembered settings and hud stats locations were perfect, then second table under wrong seats.

The only PartyPoker skin I have access to is BetMGM.MI, but they have standard preferred seating settings. That being said, your description sounds a bit similar to how Ignition works for seat selection, and how they made their previous changes if you are not using their preferred seat setting.

Please try what is suggested below for Ignition, applied to your Party skin:


Ignition recently changed its preferred seating settings. In the past, you could choose individual seats but now you can only disable or enable it. If it is enabled, you will be 'Auto-Centered' at the bottom of every table. For now, you will need to choose 'Seat 1' for every table size in the HM3 - Tools - Site Settings... - 'My Seat' menu as shown in this forum thread - https://forums.holdemmanager.com/sho...d.php?t=545372

1) Open one Table, and play at least one hand for HM3 to import and update the HUD to show your Hero data.
2) Manually adjust the positions for each player if necessary and save/lock the layout as instructed in this FAQ - https://kb.holdemmanager.com/knowled...e-up-correctly
3) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.

If you continue to have problems:

Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/su...roubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Yes, switching to seat 1 in HM3 is what did it. Working perfectly for all my tables now. Thank you so much!

Nice, thanks for letting me know that it helped.

Regards,

Fozzy71
Customer Support
Hold'em Manager