Open Side Menu Go to the Top
Register
DriveHUD - Poker HUD & Database Software [-10% Discount] DriveHUD - Poker HUD & Database Software [-10% Discount]

08-28-2024 , 04:27 PM
Quote:
Originally Posted by FreakDaddy
All support tickets are answered, none go unanswered so please check your junk /spam folders. Please make sure you're emailing supporting, and not a no-reply sales email address.

As far as your issue, my best guess is you're playing a stake that is above your micro stakes license. The best thing to do is just email support from inside of DH2, the support icon at the top right and they can check your log.
I am also not playing at any high stakes. I am playing at 5c/10c and as I mentioned in my post the hud is working and showing up on regular tables of the same stake but has automagically stopped appearing on the fast fold tables where it was appearing before. I have uninstalled and tried everything in my power. It is also worth mentioning that the hands are being pulled into the hud and my winrates and graphs are being tracked but the actual hud overlay on BOL fast fold tables where I have played 15k hands before with the hud is no longer showing.

I have emailed support twice from within the software both times I get an automated message from ACE poker solutions that says they will respond in 24 hours. I do not get any follow up email in my trash/junk etc.

I have tried to update my client to the latest version but the update exe does nothing. I uninstalled the program and reinstalled using the update exe and it installs the same version.

It shows my current version as 2.0.14.10334
And latest as 2.0.16.11460.

I have tried a fresh download from the site as well as the update link in the software both of which download an drivehud exe which installs the same exact version and does not update to latest.

Last edited by Mandarkkk; 08-28-2024 at 04:38 PM.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-28-2024 , 06:14 PM
DriveHUD 2 Beta Update - v2.0.16.11471

https://drivehud.com/poker-hud/Drive...0.16.11471.exe

Fixed an issue where hero cards weren't imported for CoinPoker
Added support for ClubGG "no turn no show" mode
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-28-2024 , 06:16 PM
Quote:
Originally Posted by Mandarkkk
I am also not playing at any high stakes. I am playing at 5c/10c and as I mentioned in my post the hud is working and showing up on regular tables of the same stake but has automagically stopped appearing on the fast fold tables where it was appearing before. I have uninstalled and tried everything in my power. It is also worth mentioning that the hands are being pulled into the hud and my winrates and graphs are being tracked but the actual hud overlay on BOL fast fold tables where I have played 15k hands before with the hud is no longer showing.

I have emailed support twice from within the software both times I get an automated message from ACE poker solutions that says they will respond in 24 hours. I do not get any follow up email in my trash/junk etc.

I have tried to update my client to the latest version but the update exe does nothing. I uninstalled the program and reinstalled using the update exe and it installs the same version.

It shows my current version as 2.0.14.10334
And latest as 2.0.16.11460.

I have tried a fresh download from the site as well as the update link in the software both of which download an drivehud exe which installs the same exact version and does not update to latest.
I just saw the dev team send a response to support and support answer your ticket. Your ticket was initially answered as well, and you responded to it, so I'm not sure why you're saying that. Regardless, the solution is to use the direct link. I saw it was sent to you.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-29-2024 , 03:57 PM
DriveHUD 2 Beta Update - v2.0.16.11475

https://drivehud.com/poker-hud/Drive...0.16.11475.exe

Fixed an issue where CoinPoker tables with the same name were not detected correctly
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-30-2024 , 08:15 PM
Cool.. Just curious, what are the player level in the new site(coinpoker) DH support? is it close to something like pokerbros or is like PS/WPN?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-30-2024 , 09:19 PM
Does the holdem version work for tournaments on PokerBros?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-30-2024 , 11:11 PM
Quote:
Originally Posted by gio98
Cool.. Just curious, what are the player level in the new site(coinpoker) DH support? is it close to something like pokerbros or is like PS/WPN?
Are you asking how soft the site is? I'm honestly not that sure. I haven't personally played, but I've heard people say it's pretty soft.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-30-2024 , 11:11 PM
Quote:
Originally Posted by JustinZee
Does the holdem version work for tournaments on PokerBros?
Yes.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
08-31-2024 , 02:54 PM
If I wanted to upgrade my DH account to add holdem who do I email or contact?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-01-2024 , 06:52 AM
Quote:
Originally Posted by JustinZee
If I wanted to upgrade my DH account to add holdem who do I email or contact?
You can content them using the support icon on the upper right of your drivehud, or you can use the form in their support page.
Just let them know that you want to upgrade.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-01-2024 , 01:40 PM
Quote:
Originally Posted by JustinZee
If I wanted to upgrade my DH account to add holdem who do I email or contact?
Just email support and they can send you an upgrade coupon. You can do that from the support icon inside DH2 at the top right.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-01-2024 , 03:50 PM
so it's cool to see CoinPoker added!

when I'm adding my CoinPoker account to my alias, the player name is showing up and I can add it...
when I try to set up my rakeback function, I can't find the player (and scrolling through them, I don't think I say ANY CoinPoker players who I've played with in the list, I am thinking it has to do with it being a new room, rakeback calculation may not be available yet?)... just wondering if anyone else was experiencing the same thing.

Overall it seems to be working well thus far with CP
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-02-2024 , 03:48 AM
Quote:
Originally Posted by WSPreadHead
so it's cool to see CoinPoker added!

when I'm adding my CoinPoker account to my alias, the player name is showing up and I can add it...
when I try to set up my rakeback function, I can't find the player (and scrolling through them, I don't think I say ANY CoinPoker players who I've played with in the list, I am thinking it has to do with it being a new room, rakeback calculation may not be available yet?)... just wondering if anyone else was experiencing the same thing.

Overall it seems to be working well thus far with CP
Thanks for the feedback. I'll check w/ support and the dev team tomorrow about that. I don't know of any reports, but I'm not always in the middle of what's happening w/ support and advanced tickets. I'll get back w/ you on it though. ty
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-03-2024 , 02:36 AM
Hello!
Tell me, does DriveHUD2 track 6-card Omaha?
Is it possible to export HUD from H2N3 to it?
Will DriveHUD2 work simultaneously with H2N3?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-03-2024 , 12:31 PM
Quote:
Originally Posted by Allgreat
Hello!
Tell me, does DriveHUD2 track 6-card Omaha?
Is it possible to export HUD from H2N3 to it?
Will DriveHUD2 work simultaneously with H2N3?
Yes it works for PLO6 and PLO5. Yes, you can import the hands you have in H2n to DH2. And no, it can't work at the same time. Only one of them can import and run a HUD at the same time.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-04-2024 , 07:48 PM
DriveHUD 2 Beta Update - v2.0.16.11489

https://drivehud.com/poker-hud/Drive...0.16.11489.exe

Fixed an issue where CoinPoker tournament tables weren't detected after MTT rebalancing
Fixed an issue where HUD positions could be incorrect for CoinPoker if the rotate feature was used at some point in CoinPoker
Fixed an issue where net won was incorrect for RIT split pots in Pocket52
Removed stars from HUD store
Fixed minor UI issues in charts
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-04-2024 , 10:12 PM
Quote:
Originally Posted by FreakDaddy
DriveHUD 2 Beta Update - v2.0.16.11489
Removed stars from HUD store
Was this a users request?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 04:24 AM
I've got a single Ignition session that simply won't import. I've tried resaving it under a different filename and checked it out manually for any differences between it and other sessions that have successfully imported. I can't figure it out. Any ideas of what might be wrong? It was a successful little shot take so I'd rather have a record of it than not
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 05:08 AM
Hi

I have made 2 huds, A (heads up hud) and B (3-6 handed hud)

1) at a 6max table, how do i make hud A appear when its heads up, and as soon as a third player joins, for it to switch automatically to hud B?

2) how do i make it so that hud A only shows stats from hands that were played heads up rather than all hands, and hud B to only show stats from hands that were played 3-6 handed?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 05:38 AM
Also, how do i shorten villains names in the HUD?

On the preview screen when making a hud it has shortened a players name to 4 characters, but on the table it appears as the full username
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 12:18 PM
Quote:
Originally Posted by AussiePhoenix
I've got a single Ignition session that simply won't import. I've tried resaving it under a different filename and checked it out manually for any differences between it and other sessions that have successfully imported. I can't figure it out. Any ideas of what might be wrong? It was a successful little shot take so I'd rather have a record of it than not
So you manually download it from ignition, and tried to import and it won't import? I can't really say w/o sending it to support so someone can look at it, but I've honestly not heard of any hands having issues w/ manual import before. Did you run a HUD at the time when you played this session?
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 01:18 PM
Quote:
Originally Posted by Megloooo
Hi

I have made 2 huds, A (heads up hud) and B (3-6 handed hud)

1) at a 6max table, how do i make hud A appear when its heads up, and as soon as a third player joins, for it to switch automatically to hud B?

2) how do i make it so that hud A only shows stats from hands that were played heads up rather than all hands, and hud B to only show stats from hands that were played 3-6 handed?

1) Turn auto switch HUD on from the config button in DH (top right). The first time it auto switches, it may pull up the incorrect HUD. Just select it form the pull down menu once, and then it will change to that one going forward.

2) You set a player filter. In the HUD tab where you created the HUDs, select each of the HUDs from the 2 pull down menus (one at a time). Click on the config button next to the selected stats section, and set a player size filters. Save the HUD.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 01:22 PM
Quote:
Originally Posted by Megloooo
Also, how do i shorten villains names in the HUD?

On the preview screen when making a hud it has shortened a players name to 4 characters, but on the table it appears as the full username
General config options again... top right config button, there's an option to shorten players name to... X.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-05-2024 , 09:04 PM
Yeah the HUD was running during the session but didn't capture the hands so I tried to manually download and import the specific session file but DriveHUD says "importing 0 hands" as though it doesn't register the format. As far as I can tell visually it is identical to the other sessions. I am happy to send it through to you guys to have a little look and see if you can identify the issue.
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote
09-06-2024 , 12:12 PM
Quote:
Originally Posted by AussiePhoenix
Yeah the HUD was running during the session but didn't capture the hands so I tried to manually download and import the specific session file but DriveHUD says "importing 0 hands" as though it doesn't register the format. As far as I can tell visually it is identical to the other sessions. I am happy to send it through to you guys to have a little look and see if you can identify the issue.
Yes, go ahead and send it to support, and we'll check it. I've not seen a downloaded hand not import before. As far as the HUD, ignition is the only site where you need to make sure you have DH2 loaded up first, and you can't have 2 tables in the loading phase at the same time, or it can mess up captures. So you need to load one table, then load the next, etc...
DriveHUD - Poker HUD & Database Software [-10% Discount] Quote

      
m