Quote:
Originally Posted by balabala
Just wondering if this is fixed ?
Can i start-up a grind tomorrow without having to worry about this? ( or having to take some actions in HM2 ?)
Thanks
Yes. If you continue to have problems, please reproduce the problem and
send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.
Quote:
Originally Posted by thegibson
can you add a total to the bottom of "session duration"? no matter which tab I add the stat it doesn't show a total
This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please
send an email via the 'Contact Support' link and include "Notify Me When HMT-4785 Is Resolved" in the subject line and body of the email.
Quote:
Originally Posted by Crazy Ivan
For tournament summary to work on Stars, does the chat box need to be expanded, or can it be minimized?
Ty
Sent from my iPhone using Tapatalk
Chat box doesn't matter, all that matters is that your stars client is writing both Hand History and Tournament Summary files, and that HM2/3 are configured to auto import those folders.
Quote:
Originally Posted by Crazy Ivan
Also, under tournament reports, it is not listing "bounties won" properly. It is displaying my winnings, but not bounties. I can select edit, and the information is listed correctly, however it's not displaying correctly in the report. Has this issue been reported before?
Thanks
Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support'
link here for testing. Here is
a direct link to your My Tickets page. Please include a link to this forum thread and your forum name if there are multiple customers with similar issues in the thread.
Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.
And attach
a set of log files in the support ticket you created with a link to this thread and your forum name.
If the hands are not importing at all they will be in the original folder, but if HM3 parsed some some of the files then they may have been archived. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by Site\Year\\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2016\07\31).
When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Fozzy71
Customer Support