Random false charge by StoxPartners

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10-11-2010 , 01:01 PM

SimaoMacaco

old hand

Join Date: Jan 2007 Posts: 1,989

I recently had my PayPal account charged by StoxPartners for $27.99. Now, I only ever signed up for a one off month around 2 years ago so it was obviously a false charge. I raised it with Paypal and the money has been refunded without explanation.

Has anyone else had any incorrect charges from StoxPartners recently?

Details below:

Original Transaction
Date Type Status Details Amount
12 Sep 2010 Payment To Stox Partners, LLC Reversed Details -$27.99 USD

Related Transactions
Date Type Status Details Amount
12 Sep 2010 Add Funds from a Bank Account Completed Details £18.71 GBP
12 Sep 2010 Currency Conversion Completed Details -£18.71 GBP
12 Sep 2010 Currency Conversion Completed Details $27.99 USD
10 Oct 2010 Reversal Completed ... $27.99 USD
10 Oct 2010 Currency Conversion Completed Details -$27.99 USD
10 Oct 2010 Currency Conversion Completed Details £18.71 GBP

Business Name:
Stox Partners, LLC
Email:
stoxpartners@gmail.com

Business Contact Information

Customer Service URL: http://www.stoxpoker.com
Customer Service Email: stoxpartners@gmail.com
Customer Service Phone: 972-974-1263 begin_of_the_skype_highlighting**************972-974-1263******end_of_the_skype_highlighting

Total Amount:
$27.99 USD
Fee amount:
$0.00 USD
Net amount:
$27.99 USD (equals )
Refund:
£18.71 GBP to PayPal balance

Conversion from:
-$27.99 USD
Conversion to:
£18.71 GBP
Exchange rate:
1 US Dollar = 0.668200 British Pounds

Date:
10 Oct 2010
Time:
22:29:18 BST
Status:
Completed

Subject:
Stox Partners, LLC has just sent you $27.99 USD with PayPal

Last edited by SimaoMacaco; 10-11-2010 at 01:07 PM.

10-11-2010 , 02:11 PM

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

Hi:

Can you PM me your paypal account info so I can conduct the proper investigation into this? This is the first incident we've heard of a false charge.

I assure you that we will work with you to make sure everything is appropriately taken care of.

Thanks,
Alex Huang
Brand Manager

10-11-2010 , 04:42 PM

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

I'd recommend you email support@cardrunners.com to get everything settled and assure that this doesn't happen again.

10-11-2010 , 05:56 PM

SimaoMacaco

old hand

Join Date: Jan 2007 Posts: 1,989

Thanks for the fast response, I have PMd more details to you. I am glad to see that you are investigating the issue.

10-11-2010 , 08:38 PM

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

I have no PM from you, can you recheck and make sure it was sent out?

10-11-2010 , 11:52 PM

CRjeff218

grinder

Join Date: Mar 2008 Posts: 623

He shipped to me. I'll handle him from here.

10-12-2010 , 12:24 AM

Kyle_Golem

journeyman

Join Date: Nov 2009 Posts: 281

wild. hope this gets sorted out.

10-12-2010 , 12:33 AM

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

Thanks Jeff

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