Cardrunners not answering emails? - Cardrunners

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Cardrunners not answering emails?

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06-22-2010 , 04:11 AM

#1

count_olaf

stranger

Join Date: Jun 2010 Posts: 10

Ive tried to get hold of Cardrunners since the merge and they dont return my emails.

Anyone else with the same problem?

Is there someone here that represents CR that can help me?

06-22-2010 , 11:51 AM

#2

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

Count:

What email address are you using?

support@cardrunners.com is the appropriate one to send inquiries to.

Feel free to PM either me or crjeff218 too and we can help you.

Thanks,
AH

06-22-2010 , 12:07 PM

#3

RodeoBlue

old hand

Join Date: Jul 2007 Posts: 1,294

We answer all inquiries to support@cardrunners.com within 24 hours, if you haven't heard back from us, check your spam folder.

06-22-2010 , 06:39 PM

#4

count_olaf

stranger

Join Date: Jun 2010 Posts: 10

Email sent.

06-23-2010 , 02:13 AM

#5

CRjeff218

grinder

Join Date: Mar 2008 Posts: 623

If you are sending from a yahoo email account and are not hearing back from us, it is very likely that yahoo is either blocking our replies or shuttering them to your spam folder.

We clean the inbox constantly throughout the day and always reply to everything. There is literally a zero percent chance we are ignoring you, I promise!!!

If you don't hear back, please pm me and I will do whatever I can to help.

06-23-2010 , 08:14 AM

#6

count_olaf

stranger

Join Date: Jun 2010 Posts: 10

I'm sending from a Hotmail account.

But I did get an answer from you guys very quickly. Thanks!

06-23-2010 , 10:06 AM

#7

UCBananaboy

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 8,171

Glad to hear.

Good Luck!

07-01-2010 , 05:39 PM

#8

sr-candy

enthusiast

Join Date: Feb 2010 Posts: 86

I have got the similiar problem. I have sent a email to them though hotmail 3 days ago and still got no reply. All I have recieved is something like a automatic reply form them that said they will respond with in 24 hours. I even tried to use another email address on gmail to ask what is my status.

Pretty disappointed about that

07-01-2010 , 06:12 PM

#9

Green Plastic

CardRunners Sponsored Forum

Join Date: Mar 2006 Posts: 4,086

sr-candy,

i'll make sure someone PM's you here. sorry about the problem.

taylor

07-02-2010 , 12:17 AM

#10

CRjeff218

grinder

Join Date: Mar 2008 Posts: 623

We are having some issues with replies getting out due to an error on my behalf. It was not discovered until this afternoon and has only recently been fixed. Well, we think it is fixed - I am waiting to hear back to know for sure.

In the meantime, if anybody needs anything pressing, PLEASE email jeff@cardrunners.com and I'll be happy to help.

07-02-2010 , 11:58 AM

#11

CRjeff218

grinder

Join Date: Mar 2008 Posts: 623

Everything is back up and running properly. Sorry for the issues.

-Jeff

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