unable to load query error - PokerTracker

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unable to load query error

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03-05-2009 , 03:17 PM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

For some reason out of the blue I get this error when I click on my Tournaments tab and click, on the General details.

Unable to load query Reason: Don't Know how to load query file.

Any ideas how to fix this?

-uglytuna

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03-05-2009 , 05:02 PM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

If you restart PT3 that error message should be fixed.

03-05-2009 , 09:04 PM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

Kraada,

I did restart PT3 and I still get the same message???

03-06-2009 , 11:59 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Try reinstalling Beta 25 on top of your current installation and see if that helps. If it doesn't, please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and restart PT3 and attempt to load that report, then attach the C:\Program Files\PokerTracker 3\PokerTracker.log file to a support ticket and we'll look further into what could be causing this for you.

03-06-2009 , 06:00 PM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

Kraada,

I just wanted to let you know that reinstalling Beta25 did the trick. Lots of people won't respond to a thread after they found the solution but if anyone else is having the same problem, Kraada suggestion worked.

-uglytuna

03-07-2009 , 11:25 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Thanks, it's always good to know what works

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