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09-02-2008 , 01:41 PM
the table average is showing the same number for hours, so it seems it's not updating.
i see the value number and if i slide the mouse over the field i can see the number of the actual hand, called 'this session'.
But the value number won't update.
btw it's beta 16.
Table average dosn't update
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Table average dosn't update
09-02-2008 , 03:10 PM
If you could please provide us with some more information, it would be useful:

1. What site you are playing on?
2. What kind of table you are playing on (cash or tournament, 6 max or full ring)?
3. How many tables you are playing on?
4. If you rename your Layouts.pt3 file (in C:/Program Files/PokerTracker 3/Data/) to Layouts.backup and restarting PT3, does this resolve your issue?
5. Roughly how many databases you are using and how many hands are in each database?
6. If you play multiple sites, is the problem isolated to one of them, or does it occur on them all?

Also, if you could reproduce the situation with logging enabled (Configure --> Options --> Logging Enabled needs to be checked; if it isn't, check it and restart PT3) and then attach the PokerTracker.log and PokerTrackerHud.log files to a support request as it would be useful for us in diagnosing exactly what is causing this issue for you. These files are located in C:/Program Files/PokerTracker 3/ (not the log subdirectory) and may appear as text files. Make sure to reference this thread in the support request.
09-03-2008 , 05:26 AM
Hi,
some more information:
1. Pokerstars
2. Cash full ring
3. 2-4
4. haven't tried yet
5. 1 db, ~20k
6. don't know, i play on one site only

thx
09-03-2008 , 09:00 AM
Try updating to Beta 17 without PostgreSQL, from our download page and see if that helps.
09-04-2008 , 05:00 AM
yes, with beta 17 everything is working again , thx
09-04-2008 , 09:42 AM
Glad to hear it
Table average dosn't update
150% up to $2,000 Welcome Bonus on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
Table average dosn't update

      
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