Registration problem? - PokerTracker

Two Plus Two Forums Archived Forums Sponsored Support Forums PokerTracker

Registration problem?

...

Page 1 of 2

1 2

Page 1 of 2

1 2

07-10-2009 , 03:15 AM

Sofus

stranger

Join Date: Oct 2008 Posts: 5

Anyone else getting this message when trying to use PT?

"PokerTracker was not able to verify your registration. Would you like to continue in trial mode?!"

150% up to $2,000 Welcome Bonus on CoinPoker

Join the action now

Daily Rewards • Splash Pots • CoinRaces

07-10-2009 , 03:30 AM

sixonenine

stranger

Join Date: Feb 2009 Posts: 12

yeah, I'm getting the exact same thing. Tried going to their site, but it appears to be down. That's probably why the registrations can't be verified.

07-10-2009 , 03:33 AM

DiggertheDog

Pan Troglodytes

Join Date: Mar 2008 Posts: 57,791

07-10-2009 , 03:37 AM

darodi

newbie

Join Date: Jul 2009 Posts: 28

Yeah me too. It is so frustrating i want to play but not without mt PT.......

07-10-2009 , 03:44 AM

Sofus

stranger

Join Date: Oct 2008 Posts: 5

This all again:
http://forumserver.twoplustwo.com/11...92/index4.html

07-10-2009 , 04:38 AM

googleit123

adept

Join Date: Mar 2007 Posts: 917

It happended to me last night and after filling out a ticket I got news back from PT support that the problem is most likely interference from my Norton Security software. When the security settings are enabled PT build V.5 cannot run. When those security settings are disabled PT runs fine. I've heard that upgrading to Norton 2009 solves the problem but am not convinced since this whole thing has been one huge headache. Now I think I may have lost my entire database from V.4 and am thoroughly frustrated. UGGGHHH!!!!

07-10-2009 , 04:48 AM

GeckoMike

journeyman

Join Date: Jan 2009 Posts: 232

Hi,

I am getting the error too!!!! So frusterating! How do we fix this?

07-10-2009 , 05:57 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Try disabling your firewall temporarily while you start PT3.
If that works, then you'll need to configure your firewall to allow PT3 access.

07-10-2009 , 06:10 AM

Sofus

stranger

Join Date: Oct 2008 Posts: 5

Quote:

Originally Posted by WhiteRider

Try disabling your firewall temporarily while you start PT3.
If that works, then you'll need to configure your firewall to allow PT3 access.

Have tried disabling both my antivirus and firewall and it does not work. It worked fine yesterday when I upgraded to build 5... What has changed in the last 12 hours?
(can't access the website either)

Last edited by Sofus; 07-10-2009 at 06:20 AM.

07-10-2009 , 06:15 AM

#10

Unabridged

old hand

Join Date: Jun 2005 Posts: 1,401

this is bull****, their verification server and forums are down.

07-10-2009 , 06:31 AM

#11

Cleflix_09

centurion

Join Date: Mar 2009 Posts: 164

Quote:

Originally Posted by WhiteRider

Try disabling your firewall temporarily while you start PT3.
If that works, then you'll need to configure your firewall to allow PT3 access.

are you sure? their homepage is down.

dont like to play without firewall.... anything else to solve this problem?

07-10-2009 , 08:11 AM

#12

Kevin86

centurion

Join Date: Mar 2007 Posts: 190

Seems like they have problems.

07-10-2009 , 08:34 AM

#13

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

We are currently investigating what caused the main webserver outage. It is currently still out, but I have contacted the people who can get it fixed and they should be able to get things back up and running shortly.

In the meantime, it should not affect your ability to use PT3.

For those Norton users still experiencing trouble, please try reinstalling Norton as that may resolve things for you.

07-10-2009 , 08:49 AM

#14

erniebilko

grinder

Join Date: May 2005 Posts: 436

I am having same problem with PT3 registration. I am using PT3 V3.00 Beta 27.1. Nothing on my pc has changed since yesterday. After seeing some comments here, i disabled Norton 360 and tried again, but get exactly the same problem. I have no intention of uninstalling Norton 360 to resolve a problem caused by PT3. If this is the best suggestion you have, I would rather have a refund of my subscription and use another tool.

07-10-2009 , 08:54 AM

#15

grem

stranger

Join Date: Aug 2007 Posts: 5

Quote:

Originally Posted by Kraada

In the meantime, it should not affect your ability to use PT3.

Somehow it does... pt3 is not able to verify the registration.
and its not due to norton or anything (i briefly disabled everything...)

07-10-2009 , 09:12 AM

#16

kilmarta

adept

Join Date: Aug 2007 Posts: 985

Quote:

Originally Posted by grem

Somehow it does... pt3 is not able to verify the registration.
and its not due to norton or anything (i briefly disabled everything...)

+2

i am running version 4

07-10-2009 , 11:36 AM

#17

PokerAce

See our Commercial Software thread

Join Date: Jan 2005 Posts: 4,309

If you try entering your registration code again, it should work fine. Our servers are back up and running normally.

07-10-2009 , 01:27 PM

#18

Unabridged

old hand

Join Date: Jun 2005 Posts: 1,401

Quote:

Originally Posted by PokerAce

After investigating a bit, it looks like the fact that our servers were returning error messages instead of the expected license information caused the problem. PT3 will definitely work without issue if the server doesn't respond at all.

The problem was that because the server was returning an error message, PT3 assumed all was well and overwrote your old (working) license information with the error message. This meant when PT3 went to check it, it didn't find what it was expecting. This had never happened before, which is why we never caught it in the past.

We apologize for this and will be putting a fix for it out in our next release. This problem should never happen again.

can we please get this update now, its been almost 6 weeks since the last time this has happened

until then i would advise everyone to get pt3 working again, then block any outgoing connections from pt3 until this is fixed. it wont affect anything unless you use tabletracker.

07-10-2009 , 02:08 PM

#19

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

I believe this was fixed - have you updated to Build 5?

Download page
PT3 Build History / Release Notes

Please read the release notes as there have been some significant changes in recent versions.

07-10-2009 , 02:19 PM

#20

standouts

adept

Join Date: Jan 2009 Posts: 869

I have updated to build 5 and i can't get it to accept my registation code. This is very frustrating.

07-10-2009 , 02:24 PM

#21

Unabridged

old hand

Join Date: Jun 2005 Posts: 1,401

as far as i know there were people with build 5 who were unable to use pt3 last night when the verification server went down

07-10-2009 , 02:28 PM

#22

standouts

adept

Join Date: Jan 2009 Posts: 869

It is giving me a message saying Symantec Service Framework stopping working and was closerd. I don't know if that has something to do with why I am getting this stupid trial version to keep coming up or why it won't just re-verify my registration code, but this is becoming really frustrating. If I could get any help on how the heck to fix this I would greatly appreciate it.

07-10-2009 , 02:45 PM

#23

standouts

adept

Join Date: Jan 2009 Posts: 869

ok I got it to start up, but what the heck happened to my database? It is completely gone, should I try to hit up FT to get a file of my hand histories from Jan 1st? That would actually give me a complete overview of my play rather then just the last month or so since I got PT3. I am not sure about the process I need to go through, but I do want/need my database back.

07-10-2009 , 05:40 PM

#24

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

standouts,

Click Database --> Database Management --> New and then Browse Databases. Look for your old database there and connect to it, and set it to active and default and it should work properly.

07-10-2009 , 07:42 PM

#25

standouts

adept

Join Date: Jan 2009 Posts: 869

Hey thanks a lot man I just got it back, but not I am thinkin about how I want the whole beginning of my year back as well since I didn't have PT3 then. I asked FT to hit me up with the file with all my hand histories from the beginning of the year. Hopefully I can get it all sorted out so I can have a good new database going with a lot more info.

150% up to $2,000 Welcome Bonus on CoinPoker

Join the action now

Daily Rewards • Splash Pots • CoinRaces

Page 1 of 2

First

1 2

Last

...

Page 1 of 2

First

1 2

Last