PT3 problem again - PokerTracker

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PT3 problem again

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08-15-2008 , 06:07 AM

AApjAA

grinder

Join Date: Mar 2008 Posts: 657

Okay suddenly today I got this problem...
http://img372.imageshack.us/img372/5...problemxi7.jpg

Please don't tell me I have to make a new database AGAIN. About 2 weeks ago I already had to make a whole new database due to a problem and it took me almost 3 days.

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08-16-2008 , 04:59 AM

AApjAA

grinder

Join Date: Mar 2008 Posts: 657

Hello?

08-16-2008 , 05:14 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Hmm, that's a new one.
What version of PT3 are you using?

Please enable logging, reproduce the problem and submit your PokerTracker.log file to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

08-16-2008 , 08:55 AM

AApjAA

grinder

Join Date: Mar 2008 Posts: 657

Quote:

Originally Posted by WhiteRider

Works again without doing anything. Rebooted 3x yesterday didn't solve anything, woke up this morning and it works again.

About the ticket: yeah last time I did that and never heard about my problem again, they were investigating it but I never got an answer, great support I must say.

08-16-2008 , 09:13 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

You may not get an immediate fix or a personal reponse if it's a complicated issue and there are a lot of tickets about the same thing.

08-16-2008 , 05:44 PM

APerfect10

old hand

Join Date: Jan 2005 Posts: 1,273

Quote:

Originally Posted by AApjAA

If you do not get an immediate response then your ticket was forwarded to the highest level and is in a queue of issues that our lead developer will look into. You will get a response, whether it's within a week, a month or several months. Some issues also take much longer to fix than others which could lead to a longer response time.

Every issue is addressed and more importantly investigated to be resolved...

Please send us a log file the next time you receive this error and we should be able to get this specific issue resolved extremely fast.

Best regards,

Derek

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