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PT Problem...

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07-09-2009 , 06:31 AM

CarlGardner

grinder

Join Date: May 2008 Posts: 419

I have just tried to download the latest build of PT.

When I try to run the programme, it first of all asks for my registration key. When I enter it, it says that it cannot connect to the registration server.

So, I try to run it in trial mode and nothing happens. Yet, if I try to start it again it says that a version of PokerTracker is already running- it does not come up on my task manager though.

So basically, PokerTracker is not starting, so I dont know what to do. Any suggestions?

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07-09-2009 , 09:25 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

What anti-virus/firewall software are you using?

07-09-2009 , 10:07 AM

CarlGardner

grinder

Join Date: May 2008 Posts: 419

Norton 360- this has never been a problem before though, I have been using PT3 for a few months without any problems...

07-09-2009 , 11:03 AM

MrPowell222

adept

Join Date: Apr 2009 Posts: 1,048

[Also has the same problem]

EDIT: And Using Norton 360 also

07-09-2009 , 12:31 PM

MrPowell222

adept

Join Date: Apr 2009 Posts: 1,048

07-09-2009 , 02:55 PM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Several people appear to be having problems with Norton. Please try disabling it entirely and see if you can get PT3 started.

07-09-2009 , 05:30 PM

CarlGardner

grinder

Join Date: May 2008 Posts: 419

Does seem to be working. Hopefully wont have to turn Norton off every time I want to run PT though? Cheers Kraada

07-10-2009 , 03:42 AM

CarlGardner

grinder

Join Date: May 2008 Posts: 419

Yeah OK so this works, but it is not a satisfactory fix. As soon as Norton comes back on, PokerTracker crashes. I dont want to have my computer unprotected whenever I want to play, so what would you suggest?

07-10-2009 , 05:51 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

You should be able to configure Norton to allow PT3 full access, but "PokerAce" posted yesterday saying that there are some general problems with Norton and recommending changing to a different firewall.
If Norton is preventing PT3 connecting then there is nothing PT3 can do about that.

07-10-2009 , 08:04 AM

#10

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

One user on our forums said that after discussion with the Norton technicians they recommended he uninstall and reinstall Norton and that did the trick for him. Given that it's a fairly painless procedure it's certainly something worth trying.

07-10-2009 , 08:16 AM

#11

grem

stranger

Join Date: Aug 2007 Posts: 5

Servers still seem to be down...

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.2.3 (Red Hat) Server at www.pokertracker.com Port 80

07-10-2009 , 08:38 AM

#12

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

We are aware and investigating.

07-10-2009 , 09:27 AM

#13

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

The server is back up now - we apologise for the inconvenience.

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