I was wondering could someone please help me with a problem I have with pokertracker 3(trial version). It says it cannot connect to the server and it is unable to log in to the database, but my internet is perfectley fine. Anyone know how i can fix this, please?
thanks Cr@ckers

Did you install PostgreSQL? Click Start --> Programs --> PostgreSQL --> Start Services to start the PostgreSQL service. If you don't see the "Start Services" link or the PostgreSQL folder then you don't have PostgreSQL installed and you will need to download and install PokerTracker 3 Build 3 with PostgreSQL from our download page.

If you have PostgreSQL installed, the default values are:
Server: localhost
Port: 5432
User: postgres
Password: dbpass

If this password does not work for you, you can disable password authentication by following the directions of this tutorial.

You may also want to try disabling your firewall to see if that is preventing the PostgreSQL server from running properly.

Checked all of those and there fine

I'd also try disabling your a/v or anti-spyware, then restarting PostgreSQL (with firewall off also) and see if that works.

If it doesn't, please submit the 3 most recent files in the C:\Program Files\PostgreSQL\8.3\Data\pg_log to a support request and we'll look into the details further.

now it is saying unable to connect to database please check configuration,???

Please try starting the postgres service: Start -> Programs -> PostgreSQL -> Start Service.
If that, and a reboot doesn't work, try stopping the service (Start -> Programs -> Postgres -> Stop Service), running a search on your computer for postmaster.pid and then deleting that file, then restarting the service and see if that helps.
Note that you may need to turn on 'View hidden files and folders', and the file seems to be in the folder './Program Files/postgresql/[version]/data'.

If it still won't start, send us the log files as Kraada suggested.

ok how do i send you the log files then and where are they

is there anyway of reinstalling postgreSQL because that seems to be the problem

You can reinstall PostgreSQL, but it's not likely a problem with PostgreSQL, but more likely a problem with your other software. As I said previously, turn your firewall off and then try again, or submit the aforementioned log files to our support system -- click through the categories to get to a ticket creation page and then use the Attach File area to attach the files.

my firewall is off sir, how do i get these files. God i suck help me

To enable logging, see here (Submitting a pt3 log file). Once enabled, try again and when it fails, go to here (PT3 Support Ticket System) and attach the log files below to the ticket you create. Link here as well in the reference so we can follow both through:

C:\Program Files\Pokertracker 3\pokertracker.log
C:\Program Files\Pokertracker 3\pokertrackerhud.log

Also, if you are in Vista, and you installed pt3 WITH postgresqwl, there is a chance that the postgresql that came w/it (version 8.3) is your issue. If so, try this: Total Uninstall/Reinstall of PT3 and Postgresql. This will walk you through installing 8.2 instead of 8.3.

~ Thomas
[PokerTracker Support]

Thomas - those aren't the log files which were requested in this case.

look guys ive tried pretty much everything now, i live in ireland is there anywhere i can go to get this set up, just got a new laptop and am in no mood to return it. thanks for the help so far anyways

im pretty sure ive uninstalled everything, altho when i try and reinstall PostgreSQL it says during the installation of postgre that the service database failed to start then "verify that you have sufficient privileges to start system services"
HELP

To fully uninstall/reinstall see this post:
Total uninstall/reinstall of pt3

Note that you don't need to manually install postgres, the PT3 with postgres installer will do it for you, but you DO need to follow the uninstall steps carefully.

ok i uninstalled pt3 and postgreSQL, however when i try to install postgreSQL with pt3 it doesnt work and stops half way through the installation. I haven't given up hope yet, but can you please help me sort this prob out as i am due to have lessons this week and need pt3. PLEASE PLEASE HELP

Did you do the DOS prompt "net user postgres /delete" part of the uninstall?

Please contact Derek (APerfect10) via the Support system to schedule a remote assistance session where he can logon to your computer with you and directly troubleshoot/resolve the issue.

He is available from 10AM-5PM EDT and then again from 11PM-2AM EDT. Please pick a date and time that works best for you and he will add you to his schedule. Please provide him with at least 24 hours advance notice to ensure that he receives your message and is available.

sorry but how do i use the support system? As in what do i write in for reference and attach file etc?

Put the url of this thread (copied from the address bar of your browser) in the Reference field.
You don't need to attach any files in this case, just type your message in the text box.