PokerTracker 3, TABLETRACKER problem! - PokerTracker

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PokerTracker 3, TABLETRACKER problem!

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01-07-2010 , 07:36 AM

igobec01

stranger

Join Date: Dec 2009 Posts: 6

Hi, i have a problem opening a table with tabletracker (v3.00 beta 30.1). When i try to open a table on PokerStars through pokertracker a popup-window comes up:

Anyone have an idea how to fix the problem? Any help appreciated!

thanks in advance

01-07-2010 , 11:20 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Did you launch PokerStars using the Launch Site button? You need to do that for the Open Table button to work.

01-07-2010 , 11:50 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

There is a known problem with table opening at Stars for some users - our development team are working on this. (You do need to launch Stars via TT as Kraada says, though, and apparently it should be working for most people.)

01-07-2010 , 01:57 PM

igobec01

stranger

Join Date: Dec 2009 Posts: 6

Quote:

Originally Posted by Kraada

Did you launch PokerStars using the Launch Site button? You need to do that for the Open Table button to work.

I tried that already, the popup-window doesn't appear but the table won't open anyway.

Quote:

Originally Posted by WhiteRider

Ok, do you know approximately when the problem should be solved? Thx for the info.

01-07-2010 , 02:58 PM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

We're working on it and the problem appears to be a bit thorny; if you create a support ticket about the issue we'll make sure you receive automatic notification when a fix is available, though.

01-08-2010 , 06:23 AM

igobec01

stranger

Join Date: Dec 2009 Posts: 6

Quote:

Originally Posted by Kraada

We're working on it and the problem appears to be a bit thorny; if you create a support ticket about the issue we'll make sure you receive automatic notification when a fix is available, though.

Ok, i just created support ticket. Thx

01-11-2010 , 07:23 PM

igobec01

stranger

Join Date: Dec 2009 Posts: 6

The problem is now fixed, for everybody with the same problem follow instructions below, this should solve the problem.

With PokerTracker closed, open "My Computer" and browse to your PokerTracker 3/Data directory. Locate the file named "if1.enc" and delete it. Now save the file linked below to this same directory.

http://www.pokertracker.com/misc/if1.enc

Once saved, start PokerTracker 3, launch PokerStars from within TableTracker.

Hope this helps all of you with the same problem!

01-12-2010 , 10:18 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Thanks for following up.

01-12-2010 , 10:41 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Anyone else who tried this please let us know whether or not it works.
Once we have confirmation from a few people we'll report the fix publically.

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