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HUD problems

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02-05-2009 , 01:15 PM

united8612

journeyman

Join Date: Feb 2008 Posts: 218

everytime i open pokertracker 3 it tells me i need to update my cache, so i go and try to update the cache and it tells me 'there were errors during the housekeeping process.' Anyway to fix this or should i just get rid of all my hands in order to make it work smoothly?

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02-05-2009 , 01:32 PM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and update your cache, then attach the C:\Program Files\PokerTracker 3\PokerTracker.log .log file to a support ticket and we'll look into what could be causing this for you. (The log will contain the exact error message which will be useful in explaining what's going on.)

02-09-2009 , 07:40 PM