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06-04-2008 , 11:47 PM

GrannyMae

Goon

Join Date: Sep 2002 Posts: 16,004

when i start auto import, it begins importing, but no HUD pops up. after 20 seconds i get this error message

An error occurred during the Hud process.
Exception: Unable to load Query. Reason: Unknown token encountered: date_session_end
Please restart PokerTracker

then, when i X out of PT, i get this message:

error: access violation at 0x00778c20 (tried to read from x0x073f2268), program teminated.

what gives?

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06-05-2008 , 09:06 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

We've seen some crashing error messages, but that one is new to me. If you could make sure logging is enabled (Configure --> Options --> Enable Logging, restart PT3) then recreate the situation and attach the PokerTracker.log file and PokerTrackerHUD.log file to a support ticket it would help us to figure out exactly what is going on in your case.

06-05-2008 , 06:04 PM

GrannyMae

Goon

Join Date: Sep 2002 Posts: 16,004

Quote:

Originally Posted by Kraada

thx for the reply.

problem is that when i log, it is not creating a hud log, just a pokertracker log. i sent the hud log as you directed.

this is very frustrating for an old person. however, i know how important PT is to today's games. i hope you guys can help!

06-06-2008 , 08:49 AM

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Are you running Beta12? Build 2 doesn't create a HUD log, but Beta 12 does. Try upgrading to Beta 12 and see if that resolves any of your issues.

06-06-2008 , 02:12 PM

GrannyMae

Goon

Join Date: Sep 2002 Posts: 16,004

beta 12 did it.

thx guys!!!!

06-07-2008 , 06:10 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Quote:

Originally Posted by GrannyMae

beta 12 did it.

thx guys!!!!

Does beta 12 work properly, or does it create a log file?

06-07-2008 , 02:28 PM

GrannyMae

Goon

Join Date: Sep 2002 Posts: 16,004

Quote:

Originally Posted by WhiteRider

Does beta 12 work properly, or does it create a log file?

oopsie. should have made it clear.

beta 12 fixed my problem(s). did not need the log file so have not checked if it is creating for HUD. i'm sure it is tho, and this post reminds me to turn logging OFF.

08-29-2008 , 06:01 PM

Bujanx

enthusiast

Join Date: Aug 2008 Posts: 76

I just downloaded the trial and 10 minutes in i get this same error.

An error occurred during the Hud process.
Exception: Unable to load Query. Reason: Unknown token encountered: date_session_end
Please restart PokerTracker

using verion 3.00 build 2

08-29-2008 , 06:11 PM

Bujanx

enthusiast

Join Date: Aug 2008 Posts: 76

I just got it to stop .. it was because i had added certain statistics to the HUD display ... i guess it dosent like that in trial mode.

08-30-2008 , 08:30 AM

#10

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Please update to Beta 16 as there are several bug fixes and improvements.
Beta 16 release notes.
Please read the Beta 15 release notes first.

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