Open Side Menu Go to the Top

06-04-2008 , 11:47 PM
when i start auto import, it begins importing, but no HUD pops up. after 20 seconds i get this error message

An error occurred during the Hud process.
Exception: Unable to load Query. Reason: Unknown token encountered: date_session_end
Please restart PokerTracker

then, when i X out of PT, i get this message:

error: access violation at 0x00778c20 (tried to read from x0x073f2268), program teminated.


what gives?
HELLLLP
150% up to $2,000 Welcome Bonus on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
HELLLLP
06-05-2008 , 09:06 AM
We've seen some crashing error messages, but that one is new to me. If you could make sure logging is enabled (Configure --> Options --> Enable Logging, restart PT3) then recreate the situation and attach the PokerTracker.log file and PokerTrackerHUD.log file to a support ticket it would help us to figure out exactly what is going on in your case.
06-05-2008 , 06:04 PM
Quote:
Originally Posted by Kraada
We've seen some crashing error messages, but that one is new to me. If you could make sure logging is enabled (Configure --> Options --> Enable Logging, restart PT3) then recreate the situation and attach the PokerTracker.log file and PokerTrackerHUD.log file to a support ticket it would help us to figure out exactly what is going on in your case.

thx for the reply.

problem is that when i log, it is not creating a hud log, just a pokertracker log. i sent the hud log as you directed.

this is very frustrating for an old person. however, i know how important PT is to today's games. i hope you guys can help!
06-06-2008 , 08:49 AM
Are you running Beta12? Build 2 doesn't create a HUD log, but Beta 12 does. Try upgrading to Beta 12 and see if that resolves any of your issues.
06-06-2008 , 02:12 PM
beta 12 did it.

thx guys!!!!
06-07-2008 , 06:10 AM
Quote:
Originally Posted by GrannyMae
beta 12 did it.

thx guys!!!!
Does beta 12 work properly, or does it create a log file?
06-07-2008 , 02:28 PM
Quote:
Originally Posted by WhiteRider
Does beta 12 work properly, or does it create a log file?

oopsie. should have made it clear.

beta 12 fixed my problem(s). did not need the log file so have not checked if it is creating for HUD. i'm sure it is tho, and this post reminds me to turn logging OFF.
08-29-2008 , 06:01 PM
I just downloaded the trial and 10 minutes in i get this same error.

An error occurred during the Hud process.
Exception: Unable to load Query. Reason: Unknown token encountered: date_session_end
Please restart PokerTracker


using verion 3.00 build 2
08-29-2008 , 06:11 PM
I just got it to stop .. it was because i had added certain statistics to the HUD display ... i guess it dosent like that in trial mode.
08-30-2008 , 08:30 AM
Please update to Beta 16 as there are several bug fixes and improvements.
Beta 16 release notes.
Please read the Beta 15 release notes first.
HELLLLP
150% up to $2,000 Welcome Bonus on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
HELLLLP

      
m