Quote:
Originally Posted by pig4bill
Absolutely. Tell them I said so.
Are the circumstances similar? You got cut off without warning? The benefits were cut off 4 months into the expected year of benefits?
It is aggravating - I don't know if I've been cut off or not. I took a trip during multiplier days just to get Diamond Plus. So, in case you're wondering, yes, there are people dumb enough to do that.
Lol a benefit is just that... a benefit.
And yes airlines do this exact same thing all the time. They change the rates at which points/miles/status are earned, they change the fees attached with using miles/points for flights and they also devalue miles/points. Some airlines give notice to all members, but some don't. Some wait to do it at the end of a membership cycle and some don't. Customers don't like it, and for some it could be the difference between choosing one airline over another.
But a company isn't legally required to provide any benefits or rewards scheme at all. So they certainly have the legal right to withdraw or rescind any benefits at any time they please. Even more so for an unpublished benefit which wan't even referenced in their rewards program marketing.
If people change their spending behaviour because of a rewards scheme in order to earn a certain benefit that's on them. No one twisted their arm into doing that. I can certainly understand people being upset or annoyed about it but that doesn't mean it's illegal.