Quote:
Originally Posted by gobbo
Never had a problem really. They're drink refill ninjas. What problem did you have?
I was a big fan going back to the La Madonna days, until I had the experience described below at Mundo in May 2012.
In addition to complaining to the server (who did not call on the GM) I went to the trouble of posting it on Mundo's FB, but it still took the GM two months to get back to me with a promise of "making it up to me" if I would come back.
To this day I have chosen to stay away:
"[...] arrived for dinner around 8:40 pm to find a couple of tables busy, and ordered right away.
When our food arrived around 9:20 pm we were the only patrons left, and the staff started straightening up the restaurant and wet mopping the floor around us, while waiters were tallying up their tips for the day at the bar. Odors of bleach and the experience of the cleaning staff working their way around our table left little enjoyment of the flavors and the whole experience - we might as well have gone to Taco Bell or what have you.
We complained to our server, who said she'd "inform the manager", but nobody came to apologize or offer us any other courtesy or compensation for the ruined dining experience.
After we had settled the check, we were left to our own device with nobody caring to walk us to the door or saying goodbye, and we found our way out by ourself."