Quote:
Originally Posted by Habman
"Thank you for contacting Caesars Entertainment. We appreciate your interest in the Wyndham Tier Matching promotion. Once you have completed the process, it can take 7-10 business days for your account to be upgraded. We cannot expedite the process. Please let me know if I can be of further assistance."
This is the reply I received after emailing the address mentioned above. Time to sit back, enjoy my coffee, and wait.
Last year (first time I matched) I emailed in asking them to expedite just cause I was being impatient and basically wanted to see if it would actually do anything. (you can't get anything if you don't ask for it/ the worst they can do is say no right?)
They gave me the same canned response you got. However I remember it went through much faster than 7-10 business days, it was definitely 5 or less.
This year I asked support to expedite again but I actually had a reason for it. I have someone coming into town in a few days staying on the strip for part of their trip. I booked their rooms on my card for next to nothing with resorts fees waived a few months back. I was like "look I have a stay booked and I want to be diamond the entire time, I don't want to worry about not having it when I check in or out and whether or not they'll waive the resort fees. Can you get the diamond match through a little faster for me so I don't have to sweat?"
They got back to me like within 12 hours saying sure we'll help you out with that just give us your Wyndham number. I sent it to them and within 24 hours after I sent them my Wyndham # I was back to diamond. I was the first person I saw on either here or another Vegas forum I go on to be matched to diamond via Wyndham this year. So i'm pretty sure they actually did push it through.
I would say if you really want to expedite it do what I did and come up with a good reason for it, but the thing is, they could look and see that I actually did have a stay booked, so I don't think the same excuse will work lol. Maybe you can get creative.
EDIT: Also I would be SHOCKED if the desk itself could do anything for ya. You would have to raise quite a stink with the supervisor for that. Like I don't even know if the desk has a way to manually make you diamond if they wanted to. I don't even think they would be able to see you had initiated the match and that it was like "processing" status, the online support is your only hope imo. And I don't think they have a phone number. Could always try calling corporate see if they have anything to say, but again unlikely they even have access to the right systems.
Last edited by DrDanimal; 02-07-2020 at 11:56 PM.